Unable to get thru to CELEBRITY…….

[drakes2]

3 minutes ago, Oceangoer2 said:

Only booked with them once.  Tried to contact CS and was given a 7 day call back time.  I missed the call and then was given another 5 day wait time.  Eventually spoke with them and agent couldn't answer my question re booking in Europe.  Have a credit now with them...not sure when I'll be able to use it.  No issues booking with Air Canada.

I usually book with AC but the west jet flight for my upcoming cruise was direct and cheaper. My scheduled call back time was within 4 days of my original call and they send details to your phone plus a text message reminder.  The callback was right on the minute.  Agent said if I have to cancel credit good for 24 months. 

[Oceangoer2]

16 minutes ago, drakes2 said:

I usually book with AC but the west jet flight for my upcoming cruise was direct and cheaper. My scheduled call back time was within 4 days of my original call and they send details to your phone plus a text message reminder.  The callback was right on the minute.  Agent said if I have to cancel credit good for 24 months. 

Seems they've improved their system...Now if they would only refund instead of a credit.  I requested one from them twice online and a month later still haven't rec'd a confirmation they've received it. I'll eventually use it...good until 2023.  Just a pain not being able to talk this through.  Apparently they're hiring back pilots and staff slowly so can't open up SOME routes.

Edited September 24, 2021 by Oceangoer2

[fstuff1]

On 9/20/2021 at 9:43 PM, fstuff1 said:

i emailed blue chip yesterday just to find out how many points i earned in the casino for my cruise 2 weeks ago.

lets see how long it takes for them to respond

 

it's now fri (5 days) and no reply from blue chip 😞

 

[brownc424]

On 9/24/2021 at 1:29 PM, fstuff1 said:

 

it's now fri (5 days) and no reply from blue chip 😞

 

Did you hear from them yet?

[fstuff1]

1 minute ago, brownc424 said:

Did you hear from them yet?

no 😞

[brownc424]

7 hours ago, fstuff1 said:

no 😞

I emailed on Friday, just heard from them. You might want to try emailing again.

[fstuff1]

2 hours ago, brownc424 said:

I emailed on Friday, just heard from them. You might want to try emailing again.

 

thx.

just sent another email to BLUECHIPCLUB@CELEBRITY.COM

[fstuff1]

On 9/29/2021 at 8:39 PM, brownc424 said:

I emailed on Friday, just heard from them. You might want to try emailing again.

got a response from blue chip 2 days after i sent a follow up email.

thx for the tip

Edited October 3, 2021 by fstuff1

[Harborgirl246]

I called and got through at 7:50 am yesterday. The agent was difficult to understand and there was lots of background noise. Then you wouldn’t believe it,  I heard roosters crowing!
 The agent admitted this. They are mostly working from home. The connection was  really  terrible but she was able to answer my questions.

Others times, we have waited over an hour for an agent.

[drakes2]

10 hours ago, Harborgirl246 said:

I called and got through at 7:50 am yesterday. The agent was difficult to understand and there was lots of background noise. Then you wouldn’t believe it,  I heard roosters crowing!
 The agent admitted this. They are mostly working from home. The connection was  really  terrible but she was able to answer my questions.

Others times, we have waited over an hour for an agent.

I also called early one morning and got a really nice girl from Montego Bay Jamaica. Very helpful answered all my questions fully. Really knew her marketing material.