Unable to get thru to CELEBRITY…….

[davekathy]

1 hour ago, brownc424 said:

Off-topic, but I had to call Air Canada for a friend, the earliest scheduled call-back was 6 days later!

Jetblue doesn't even give you a call back option!!!

[LGW59]

6 minutes ago, davekathy said:

Jetblue doesn't even give you a call back option!!!

 

6 minutes ago, davekathy said:

Jetblue doesn't even give you a call back option!!!

Yes they do, I used that on Wednesday night to change a return flight.  Problem is I fell asleep when they called me back and never heard the phone ring... zzzzzzzz

[davekathy]

2 minutes ago, LGW59 said:

 

Yes they do, I used that on Wednesday night to change a return flight.  Problem is I fell asleep when they called me back and never heard the phone ring... zzzzzzzz

I've never been given the prompt to request a call back. What key pad number do you use to request it? 

Edited September 17, 2021 by davekathy

[LGW59]

2 minutes ago, davekathy said:

I've never been given the prompt to request a call back. What key pad number do you use to request it? 

LOL I have no idea, when the prompt came I selected it.  The return call came about 45 minutes later, as I missed the call, I called back yesterday morning and was able to make the change on a call, maybe 10 or so minutes on hold.

[davekathy]

Just now, LGW59 said:

LOL I have no idea, when the prompt came I selected it.  The return call came about 45 minutes later, as I missed the call, I called back yesterday morning and was able to make the change on a call, maybe 10 or so minutes on hold.

Never mind, I just called Jetblue again and now I was given the option to request a call back as my estimated wait time is 120 minutes. Wasn't given the call back option a couple days ago. Thanks. 

[LGW59]

3 minutes ago, davekathy said:

Never mind, I just called Jetblue again and now I was given the option to request a call back as my estimated wait time is 120 minutes. Wasn't given the call back option a couple days ago. Thanks. 

👍

[zdad59]

Had the same problem yesterday with Blue Chip Club.    2 1/2 hours on hold, then disconnected.    My questions are not urgent so I emailed them.  We'll see how long or IF they respond.

[AidenL]

I had 4 , 30 minute calls this week to make a simple change. 
 

Every agent I had spoken to either deleted OBC or got the deposit paid wrong. Last one finally corrected all.

 

No reply to any email in the past two weeks. No response to two posts on Twitter either. 

 

Id have to say Celebrity has among the worst customer support I have ever dealt with, in my experience.

 

It has become worse.

 

I hope the onboard experience hasn’t deteriorated proportionally. 

[Lastdance]

I always say that the onboard experience is why I book!  My TA is exceptional and the big box company only caused me pain and stress, albeit their prices could be attractive with OBC.  However, their non-customer service was so poor.  My TA is so worth not dealing with the big box ever again!

[AidenL]

Deleted.

Edited September 18, 2021 by AidenL

[brownc424]

Has anyone called recently? I'm wondering if the hold times are as abysmal as they were last week.

[LGW59]

27 minutes ago, brownc424 said:

Has anyone called recently? I'm wondering if the hold times are as abysmal as they were last week.

perhaps you can try and report back

[brownc424]

13 minutes ago, LGW59 said:

perhaps you can try and report back

I'm not in a huge hurry, my cruise is next year, just have to get them to fix the stupid perks, Again.

[LGW59]

6 minutes ago, brownc424 said:

I'm not in a huge hurry, my cruise is next year, just have to get them to fix the stupid perks, Again.

I called 2x last week, one hold time was 18 minutes another was approx 15 mins, same as you was for an late 2022 cruise, just wanted the discount offer

[davekathy]

12 minutes ago, brownc424 said:

I'm not in a huge hurry, my cruise is next year, just have to get them to fix the stupid perks, Again.

All the more reasons to call Celebrity. I wouldn't wait and worth the piece of mind getting an issue resolved. Somethings are worth waiting for. 

[ev8876]

I just called them today at 2:55pm Eastern Time.  The wait was only about 10 minutes. 

[Oceangoer2]

On 9/16/2021 at 7:15 PM, NMTraveller said:

Yes, but maybe the OP will take our advice and use a TA next time.

 

A day or two ago I just e-mailed my TA to get the 20% promo.  It took me all of 10 seconds.  My TA did the leg work and sent me the invoice the next morning with the savings.  It does not get any easier than that.

After reading all this re TA's and poor X reps, I have to say....I'll defend my X rep.....no problem at all reaching her by email.  I don't expect an answer immediately.  But I did get same day service reply by email and our 20% deduction confirmed booking.  They are very busy keeping up by phone so emailing works best for me.

[LGW59]

12 minutes ago, Oceangoer2 said:

After reading all this re TA's and poor X reps, I have to say....I'll defend my X rep.....no problem at all reaching her by email.  I don't expect an answer immediately.  But I did get same day service reply by email and our 20% deduction confirmed booking.  They are very busy keeping up by phone so emailing works best for me.

I def do not doubt folks have had the wait times they have shared, but honestly in all of my calls to Celebrity, the longest wait time I have evr had was 18 minutes, and they are ALWAYS so nice

 

[Bo1953]

43 minutes ago, LGW59 said:

I def do not doubt folks have had the wait times they have shared, but honestly in all of my calls to Celebrity, the longest wait time I have evr had was 18 minutes, and they are ALWAYS so nice

 

l - who could not be "so nice" to you???

 

Well, there may be a few here, yet that is not the post topic.... LOL

 

bon voyage

[matthewarkin]

I tried calling the casino department, Friday and Saturday and both times had 2 hour hold times. I was told I would get a call today from the documents department but still haven't. I have a cruise on Friday and still no e-docs...

[deliver42]

I called about 1 hour ago, and had no wait at all.

[zdad59]

On 9/17/2021 at 5:01 PM, zdad59 said:

Had the same problem yesterday with Blue Chip Club.    2 1/2 hours on hold, then disconnected.    My questions are not urgent so I emailed them.  We'll see how long or IF they respond.

An update....I got a response today to my email from last Thursday.   They did address all my questions and took all the actions I requested.    Slow and painful but they did complete my actions.    I'd be very frustrated if my needs were urgent.

[fstuff1]

On 9/17/2021 at 5:01 PM, zdad59 said:

Had the same problem yesterday with Blue Chip Club.    2 1/2 hours on hold, then disconnected.    My questions are not urgent so I emailed them.  We'll see how long or IF they respond.

i emailed blue chip yesterday just to find out how many points i earned in the casino for my cruise 2 weeks ago.

lets see how long it takes for them to respond

 

  

34 minutes ago, zdad59 said:

An update....I got a response today to my email from last Thursday.   They did address all my questions and took all the actions I requested.    Slow and painful but they did complete my actions.    I'd be very frustrated if my needs were urgent.

 

so 4 days for blue chip to answer your email?

(3 days if they dont work Sun?)

Edited September 21, 2021 by fstuff1

[Arzeena]

On 9/20/2021 at 1:47 PM, brownc424 said:

Has anyone called recently? I'm wondering if the hold times are as abysmal as they were last week.

Yes, about 3 hrs. was the longest. I quite forgot I was on hold, but I was not hanging up. I went about doing my chores. Rep said it has been like this recently. She did what I requested and was very patient.

A couple of rare times the hold was just 10 or 20 minutes. And once I got the chat option.

[brownc424]

1 minute ago, Arzeena said:

Yes, about 3 hrs. was the longest. I quite forgot I was on hold, but I was not hanging up. I went about doing my chores. Rep said it has been like this recently. She did what I requested and was very patient.

A couple of rare times the hold was just 10 or 20 minutes. And once I got the chat option.

I sat on hold for an hour yesterday and today. I'll try again after the sale.