Shareholder OBC

[LynandBill]

Hoping a shareholder can advise us on this situation. I emailed shareholderbenefit@rccl.com a month ago with credit request form. We leave in a few days and have not heard back at all. I've called the customer service number for Royal Carribean Group and the message says box full. Do I need to deal with this now or will they add the $100 OBC when we get onboard? Thanks!

[mahdnc]

7 minutes ago, LynandBill said:

Hoping a shareholder can advise us on this situation. I emailed shareholderbenefit@rccl.com a month ago with credit request form. We leave in a few days and have not heard back at all. I've called the customer service number for Royal Carribean Group and the message says box full. Do I need to deal with this now or will they add the $100 OBC when we get onboard? Thanks!

 

Get it done before your cruise and use the web portal. I had to submit my OBC request several times via their web portal before I received my OBC. 

Edited December 30, 2021 by mahdnc

[Auntiemomo]

Check your cruise planner to see if it has shown up there.

[misslab]

I had to get my travel agent involved, but they took care of it and the OBC is in our account.

[Alakegirl]

It showed up in my cruise planner but otherwise there was no notification that it had gone through.  Check there before you start resending it or getting your travel agent involved

[twoflyers]

55 minutes ago, LynandBill said:

Hoping a shareholder can advise us on this situation. I emailed shareholderbenefit@rccl.com a month ago with credit request form. We leave in a few days and have not heard back at all. I've called the customer service number for Royal Carribean Group and the message says box full. Do I need to deal with this now or will they add the $100 OBC when we get onboard? Thanks!

Hi,

We were in the same situation, with a 01/12 Reflection departure.  I submitted our 1st request on 12/04, received confirmation of receipt of request, but never received confirmation of shareholder credit award.

I called this number, 954 628-9325, yesterday and spoke to a lovely lady named Doris who confirmed that the shareholder benefit was added to our onboard account on Tuesday, the 28th.

Give it a try.

[LynandBill]

1 hour ago, twoflyers said:

Hi,

We were in the same situation, with a 01/12 Reflection departure.  I submitted our 1st request on 12/04, received confirmation of receipt of request, but never received confirmation of shareholder credit award.

I called this number, 954 628-9325, yesterday and spoke to a lovely lady named Doris who confirmed that the shareholder benefit was added to our onboard account on Tuesday, the 28th.

Give it a try.

We called that number and they applied it. Thanks so much!

[candydane]

What is the shareholder obc called on your onboard account?

[wrk2cruise]

It's lumped in with any other Celebrity OBC.   It will appear in the category OBN (OBC Non Refundable).

[LWeiler77]

I'm an RCCL shareholder as well, and have honestly never heard of this.  Is there a minimum number of shares one has to have, and does it have to be purchased through a specific platform?  I don't have much, and it's through Stash, but I'd love to know where I can find out more information about this, if it's an option for me.  Thanks!

[wrk2cruise]

100 shares.

 

https://www.rclinvestor.com/contact-us/faqs/shareholder-benefit/

[LWeiler77]

2 minutes ago, wrk2cruise said:

100 shares.

 

https://www.rclinvestor.com/contact-us/faqs/shareholder-benefit/

Very helpful, thank you!

[Payd]

11 hours ago, LynandBill said:

We called that number and they applied it. Thanks so much!

Happy it worked out.

 

We sent ours by email. For 3 sailings b2b2b.

 

Got an auto reply receipt for 2, so I re-sent one.  All 3 were applied within 10 days (including over the holidays, impressive).

 

[Vineyardfan]

I did a request through the online portal, but heard nothing back, so a bit after two weeks later, I emailed the form again. I received an automatic reply email immediately. 
 

After the email it only took two days, and then the OBC was applied. One day after that, I got an email confirmation as well. 

[Jim_Iain]

90% of the times I've used the Online Portal I have heard nothing back nor did I get the credit.  

 

My experience has been about 85% effective on submitting the form via e-mail   When you e-mail you get an immediate robo response that your application has been submitted and usually get a credit response via e-mail and on my account withing 48 hours.

 

Not to dispute anyone else, just my experience.     Sometimes I have had to send a second request and Say Second Request on my Subject Line. 

 

 

[Transman]

On 12/30/2021 at 11:27 AM, twoflyers said:

Hi,

We were in the same situation, with a 01/12 Reflection departure.  I submitted our 1st request on 12/04, received confirmation of receipt of request, but never received confirmation of shareholder credit award.

I called this number, 954 628-9325, yesterday and spoke to a lovely lady named Doris who confirmed that the shareholder benefit was added to our onboard account on Tuesday, the 28th.

Give it a try.

I'm going on the same cruise with you and the credit is in my account also. 

[twoflyers]

1 hour ago, Jim_Iain said:

90% of the times I've used the Online Portal I have heard nothing back nor did I get the credit.  

 

My experience has been about 85% effective on submitting the form via e-mail   When you e-mail you get an immediate robo response that your application has been submitted and usually get a credit response via e-mail and on my account withing 48 hours.

 

Not to dispute anyone else, just my experience.     Sometimes I have had to send a second request and Say Second Request on my Subject Line. 

 

 

Same here Jim,

E-mail request is better than portal and a follow-up e-mail usually does the trick. 

However, I have added the phone number listed above to my "Contacts"!

😉 

[Jim_Iain]

6 hours ago, twoflyers said:

Same here Jim,

E-mail request is better than portal and a follow-up e-mail usually does the trick. 

However, I have added the phone number listed above to my "Contacts"!

😉

I've never called but on the 3rd requests I cc Lisa --- LOL funny how quickly it arrived.