Full Name needed

[thepeb]

Hi all,

 

Had the following note regarding our Azura trio in mid Feb and our TUI Charter flight

 

 It is essential that you supply your full name (including all middle names) as it appears on your passport. Failure to supply this information may result in
being denied boarding by the airline when you check in at the airport. You can supply this information by logging onto the passport section of “Cruise
Personaliser” on our website. Please note, the full name you provide may not necessarily appear on all of your documentation but may be used to perform
various government security watch list matching.

 

Looking at our booking, our middle names are not there and I cannot add them online- have tried. The number given on the note isn't working and I've tried the freephone number and was on hold for half hour before I gave in.

 

Normally when adding passport details etc I have to re enter our names but this time its just taken the names from first booking.

 

Anyone know an email address to use or a better number to het hold of someone?

 

Thanks

 

Paul

[jeanlyon]

My middle name doesn't show on P&O site either.  I wouldn't worry ab out it.

[Les_ldh]

34 minutes ago, thepeb said:

Hi all,

 

Had the following note regarding our Azura trio in mid Feb and our TUI Charter flight

 

 It is essential that you supply your full name (including all middle names) as it appears on your passport. Failure to supply this information may result in
being denied boarding by the airline when you check in at the airport. You can supply this information by logging onto the passport section of “Cruise
Personaliser” on our website. Please note, the full name you provide may not necessarily appear on all of your documentation but may be used to perform
various government security watch list matching.

 

Looking at our booking, our middle names are not there and I cannot add them online- have tried. The number given on the note isn't working and I've tried the freephone number and was on hold for half hour before I gave in.

 

Normally when adding passport details etc I have to re enter our names but this time its just taken the names from first booking.

 

Anyone know an email address to use or a better number to het hold of someone?

 

Thanks

 

Paul

I had the same issue with my first cruise and as I had booked that one direct I had to phone them and get it changed. I suggest you keep using the freephone number and just put it on speaker while you get on with other stuff. After all it’s not costing you anything. I now book through a specialist Travel Agent and let them deal with P&O for me.

[Les_ldh]

1 minute ago, jeanlyon said:

My middle name doesn't show on P&O site either.  I wouldn't worry ab out it.

Not a problem if you’re sailing from Southampton, but I don’t think I’d take the risk with an airline.

[tring]

7 hours ago, Les_ldh said:

Not a problem if you’re sailing from Southampton, but I don’t think I’d take the risk with an airline.

 

Yes, as stated in the original post it is an airline thing, so does not matter if sailing from Southampton.

 

[paulatsea]

16 hours ago, thepeb said:

Hi all,

 

Had the following note regarding our Azura trio in mid Feb and our TUI Charter flight

 

 It is essential that you supply your full name (including all middle names) as it appears on your passport. Failure to supply this information may result in
being denied boarding by the airline when you check in at the airport. You can supply this information by logging onto the passport section of “Cruise
Personaliser” on our website. Please note, the full name you provide may not necessarily appear on all of your documentation but may be used to perform
various government security watch list matching.

 

Looking at our booking, our middle names are not there and I cannot add them online- have tried. The number given on the note isn't working and I've tried the freephone number and was on hold for half hour before I gave in.

 

Normally when adding passport details etc I have to re enter our names but this time its just taken the names from first booking.

 

Anyone know an email address to use or a better number to het hold of someone?

 

Thanks

 

Paul

I had a booking online where the middle names were not showing - when I phoned they said they did have them - I did enter them initially but they did not show online on my booking.

 

 

[LondonLad60]

When I applied for an ESTA in advance of a USA/Canada cruise in 2018 I didn't include my middle name, which is on my passport. Going through immigration in New York the officer looked at my passport and ESTA and said, "Can you come with me please sir?" He led me to what I assume was his supervisors office. The supervisor studied my documents for all of about five or six seconds before stamping and initialling my passport. He handed me my documents, saying "Thank you sir - you are free to go. Welcome to the USA".

[jeanlyon]

My TA is in Wales and takes care of everything.   They have been super.

[gsmt47471015]

Ditto ,ours in North Yorkshire, lovely people and very efficient, however people that are as Andy described NEVER get a second chance with us 😃

 

[jeanlyon]

18 minutes ago, gsmt47471015 said:

Ditto ,ours in North Yorkshire, lovely people and very efficient, however people that are as Andy described NEVER get a second chance with us 😃

 

Well exactly.  I used to be with a different TA before I knew much.  Then realized they were taking 20% deposit instead of the 15% that P&O requires.  They also took the balance way to far before necessary.  My current TA only asks for it 2 weeks longer than P&O and also give me a 5% discount.

[thepeb]

21 hours ago, Les_ldh said:

I had the same issue with my first cruise and as I had booked that one direct I had to phone them and get it changed. I suggest you keep using the freephone number and just put it on speaker while you get on with other stuff. After all it’s not costing you anything. I now book through a specialist Travel Agent and let them deal with P&O for me.

Thanks , I did persevere and after 40 min spoke with a very polite and helpful person. All sorted and even manged to add an old cruise we did in 2017 onto our account

[paulatsea]

1 hour ago, thepeb said:

Thanks , I did persevere and after 40 min spoke with a very polite and helpful person. All sorted and even manged to add an old cruise we did in 2017 onto our account

Was your middle name already there ? Or did they have to add it ? 

[thepeb]

15 hours ago, paulatsea said:

Was your middle name already there ? Or did they have to add it ? 

I dont think it was there