The NCL Haven Luxury VIP Experience "Secrets" REVISED for 2022

[Sigyn]

What is the difference between what the butler and what the concierge does for you in the Haven? 

[Candy Apple 12]

48 minutes ago, Sailing12Away said:

I'll be sailing out of LAX in February. Not sure if that's too far away to help you.

Not too far away for me. My next Haven is out of LA on the Bliss, so I’d love to hear your experience. 

[cruiseny4life]

11 hours ago, njsmom said:

What is the difference between what the butler and what the concierge does for you in the Haven? 

In my experience the butler will provide anything we need inside the room (more coffee pods, snacks, blankets, pillows, in-room meals, etc.). The concierge will handle anything outside the room (booking shows, helping with onboard account, escorts to shows, assistance with priority tendering, debarkation, etc.). 

 

That's how I determine who I need to go to. Hope that was helpful!

[Sigyn]

2 minutes ago, cruiseny4life said:

In my experience the butler will provide anything we need inside the room (more coffee pods, snacks, blankets, pillows, in-room meals, etc.). The concierge will handle anything outside the room (booking shows, helping with onboard account, escorts to shows, assistance with priority tendering, debarkation, etc.). 

 

That's how I determine who I need to go to. Hope that was helpful!

Very helpful! I have no idea if I will be in the Haven anytime soon. I've bid on an upgrade, but only into the "fair" category so who knows. 🙂 

[scooter6139]

15 hours ago, Sailing12Away said:

I'll be sailing out of LAX in February. Not sure if that's too far away to help you.

 

We are sailing in December, but thanks for the offer!  I'll try and post our experience when we get back. We are traveling with friends who are not in the Haven, so just trying to get info for the group, as our last experience with the LA port and embarkation was a bit of a headache.

[smeck]

I hate to bring this up because the mere mention of dress code gets everybody’s  dander in a tizzy.  I’m new to the haven and was curious what the accepted dress code is for the Haven restaurant?

[cruiseny4life]

4 minutes ago, smeck said:

I hate to bring this up because the mere mention of dress code gets everybody’s  dander in a tizzy.  I’m new to the haven and was curious what the accepted dress code is for the Haven restaurant?

You're right! I'll just tell you what my husband and I have done, and leave it at that. We are the lowest common denominator when it comes to dressing as we feel vacation is a time to relax with little care.

 

On the Getaway in April, and in September, my husband and I wore athletic shorts (Adidas, Nike, etc.), t-shirts, and flippie floppies to the restaurant for breakfast, lunch, and dinner. We were never asked to leave, nor did the restaurant manager/host ever have a quiet conversation asking that we dress differently. 

 

One day we were in the Haven Courtyard enjoying the hot tub. As we left the host asked if we were going to have lunch. We actually were going to change, but decided that (since we were there) we'd have lunch then. Our room was outside the Haven, so it was a couple of stairs between us and dry clothes. This is the only time I felt a little awkward, but hey, we were invited to the restaurant. She did take our towels and stored them near the entrance for us. 

 

I know others will have different expectations, and possibly experiences, so I'll let them speak for themselves. 🙂

[RocketMan275]

The only restaurants on NCL where long pants are 'required' are Le Bistro and IIRC Ocean Blue.  I've heard the 'required' is not fully enforced.  

[Sthrngary]

22 minutes ago, smeck said:

I hate to bring this up because the mere mention of dress code gets everybody’s  dander in a tizzy.  I’m new to the haven and was curious what the accepted dress code is for the Haven restaurant?

@smeck The mere fact that you are willing to ask the questions shows you are a great guest.  As indicated in previous responses to your question, dress code is very casual.  Have I heard complaints about the way people dress yes.  I want to give you some examples: 

 

1. Haven Bar on the Getaway:  The bar is right next to the Haven Pool.  A woman in a bathing suit went to the bar to get a drink.  I heard some folks saying how that was simply not right.  I completely disagree.  It is by the pool, the woman wanted a drink, no server came out.  
2. Haven Restaurant at Dinner:  Regardless of what people say, there is a difference between Breakfast, Lunch and Dinner.  Dinner is never formal.  It is always country club casual.  Yet I have seen folks come to dinner in bathing suits.  It did not effect my meal but I did think that could have shown a bit more concern to the other guests. No crew member wants to say anything because that could effect their status if they got a bad survey.  The General Rule is to consider what you would were to a Nice Steakhouse at home.  Again, Dinner only; Lunch and Breakfast are super casual if you like. 

 

Everyone wants to just chill out on a cruise.  The Haven is a slight bit more formal but definitely not over the top. The bottle line is read all the responses and use good business judgement.  

 

Cruise well and enjoy every moment. 

 

[psac]

On 10/13/2022 at 4:58 PM, RocketMan275 said:

The only restaurants on NCL where long pants are 'required' are Le Bistro and IIRC Ocean Blue.  I've heard the 'required' is not fully enforced.  

Our last Breakaway cruise last October we ran into someone in the elevator running back to their cabin to change because he couldn’t get into Ocean Blue with shorts. So they do enforce it there, at least sometimes!  They also will let you sit outdoors there with shorts, so that might lead to the non-enforcement stories. 
 

Agreed on the Haven dress code. I usually wear jeans and a polo shirt for dinner, and that’s generally right in the middle for dress code. Some people dressier, some more casual. No worries either way!

Edited October 15, 2022 by psac

[cntryboy83]

@Sthrngary Thank you for the information.  For the first time I’m in the Haven on the Prima.  I had the almond crusted croissant you raved about. OMG they are delicious.  Again thank you for taking the time to write this as it really helped me. 

[Sthrngary]

45 minutes ago, cntryboy83 said:

@Sthrngary Thank you for the information.  For the first time I’m in the Haven on the Prima.  I had the almond crusted croissant you raved about. OMG they are delicious.  Again thank you for taking the time to write this as it really helped me. 

@cntryboy83 It was my pleasure.  Now that you tried the Almond Crusted Croissant, time for your next assignment. Go to the Haven Bar, ask them to make a "Smoking" drink.  Have your video camara's ready.  It is an event.  A good strategy is to wait for the bar to be just a little less crowded.  Get a seat, then call everyone in the lounge to join the show.  It is amazing.

 

Cruise well and enjoy every moment. 

[pbenjamin]

At the maître d station for the Haven restaurant on the Breakaway last week, there was a small sign outlining a dress code. I don’t remember much of it, but it did mention collared shirts. Due to the weather and time of year, there weren’t a lot of people running around in shorts or bathing suits. 

[Sundiego]

2 hours ago, Sthrngary said:

 Go to the Haven Bar, ask them to make a "Smoking" drink. 

These "smoking" drinks fascinate me. Do they require the Premium Plus Beverage package, or are they free with the basic drink package?

 

Thank you!

 

Denise

[pbenjamin]

5 minutes ago, Sundiego said:

These "smoking" drinks fascinate me. Do they require the Premium Plus Beverage package, or are they free with the basic drink package?

 

Thank you!

 

Denise

 

I'm pretty sure it's free.  I had them make a smoked Manhattan with Whistle Pig rye but I had the Premium Plus beverage package.  I'm sure that there wouldn't be a charge if they made it with a whiskey from the basic package.

 

Smoked Manhattan

[cruiseny4life]

3 hours ago, pbenjamin said:

At the maître d station for the Haven restaurant on the Breakaway last week, there was a small sign outlining a dress code. I don’t remember much of it, but it did mention collared shirts. Due to the weather and time of year, there weren’t a lot of people running around in shorts or bathing suits. 

Well that'll lead to a lot of in-room dining for me if I ever cruise the Breakaway!

[Sthrngary]

3 hours ago, Sundiego said:

These "smoking" drinks fascinate me. Do they require the Premium Plus Beverage package, or are they free with the basic drink package?

 

Thank you!

 

Denise

I don’t remember. Please ask and tell us. I always have the Premium Plus Beverage Package. 
 

Cruise well and enjoy every moment.

[firstimecruiseronncl]

17 hours ago, Sundiego said:

These "smoking" drinks fascinate me. Do they require the Premium Plus Beverage package, or are they free with the basic drink package?

 

Thank you!

 

Denise

It is free with the basic drink package. 

[2boyzmom]

On 2/13/2022 at 11:43 AM, Sthrngary said:

2022 Update of the original post from 2019

This content is very long and detailed. It was designed to give a perspective on the sometimes-controversial topic of the NCL Haven VIP Luxury Experience.  Prior to booking the Haven, the information available at the time was far from complete. This led to many of the same questions being asked on CruiseCritic.com and other social media outlets.

You will notice my spelling and grammar are horrible. Please focus on my message.

please don't be CRUEL or HATEFUL to me or anyone replying to this post!!!! 

Introduction:

As a frequent cruiser for over 43 years, I research my experience prior to taking all my cruises.  This trait provides me with a high level of enjoyment from my vacationing experience.  It allows me to visualize my cruise even before it happens.  For me personality, it also allows me to take care of details ahead of time. The result is as close to a fully inclusive vacation as possible. I can relax from the first second of my cruising experience throughout its conclusion. 

The past few years, my wife and I have chosen to attempt to improve our overall cruise experience by upgrading our cabins to suites levels sometimes in exclusive sections of a larger cruise ship (Reference: NCL Haven; Celebrity Suite; MSC Yacht Club).  This trend on our part, started over a decade ago, when we entered into our 50's.  We are now in our mid-60’s.

 

We started the suite trend with Holland America Line (HAL), then to Celebrity Cruises and on to NCL.  In the cruising industry, the last 10 years has shown a rise in the popularity of these exclusive suites/ship area’s; also, the perks and amenities these premium cabins provide.

Luxury Cruise Test Drive:

Before I go on, please note our goals support this documents context.  My wife and I, for the first time are taking the jump from Mainstream cruise brands (NCL, Celebrity, Royal Caribbean, MSC, Carnival, Holland America), to a luxury cruise brand. We called it our “Luxury Cruise Test Drive”.   We just needed to know what, if any difference there was between the NCL Haven and a Luxury Cruise.  

 

It was clear the Luxury Brand ships were smaller; it is a different cruising experience than the huge 5,000 plus passenger’s ships.  These sailings are also mostly adults due to investment, entertainment, dining, demographic, and accommodations. The ship sailings focus much more on itinerary, since small ships can get into different much more unique ports.  Mostly, the luxury brands have a true lock on what I call personalized service.

 

The brand we choose was Crystal Cruises and our sailing was September 2021.  We had a very nice time yet realized Luxury Cruising was not for us.  As most of us know, the Crystal brand is now going out of business.  This was not seen or felt on our cruise. Everything was lovely. My wife and I just missed the large ship experience.  We missed the energy, music/show options and yes even the young people who make us feel young again. This is a personal preference however important to bring up as a point of reference for the rest of this topic. Remember, what we were and currently attempting to do? It is the quest of the best cruise experience possible for our personal wants and needs.

 

Personal History:

We have been cruising since our Honeymoon 43 years ago. We have gone on over 25 cruises. We have taken our children when they were young and now as adults.  In November 2018, my family and I went on the Celebrity Equinox in a cabin upgraded cabin level called the “Celebrity Suite”.  On NCL this would be a Haven Penthouse with large balcony. The Celebrity Suite included access to the ships Michael's Club and the “Suites Only” restaurant called the “Luminae”. This upgraded category also provided a butler. 

 

Michael's club was a small, quite private lounge with a full bar. During the day it would provide little appetizers and treats. Even though it was small, I absolutely loved this private little hangout amenity. The Suites only restaurant, Luminae, was the best restaurant on the ship by far apart from the Crystal Cruises dining experience which was a new level. This is including the so-called specialty restaurants which we have been disappointed with more than enjoyed.

 

The Butler was a non-issue because we simply did not know how to utilize their services effectively.  That is one of the key topics for the balance of this article.  If you are going to invest in the better experience, should you know how to leverage ALL the amenities including your butler.  In my searches in 2019, no articles did a deep dive about these mainstream exclusive areas. That prompted the original op-ed and this update revision. This brings us to topics of this document, newly updated “Secrets to the NCL Haven VIP Experience”.

Frequently Asked Question I Hope this Op-Ed Answers:

1. Is the premium for the Haven worth it?

2. What are the Haven Amenities?

3. Can guests not staying in the Haven use Haven amenities?

4. What will our butler do for us?

5. How do I handle Specialty Restaurant Reservations when in the Haven?

6. What will the Haven Concierge do for us?

7. How to I make special requests pre-cruise when booked in the Haven?

8. Are the items in the Haven Suites mini-fridge complementary?

9. Will Haven guest have special seating to ALL shows?

10. Is the Haven Butler and Concierge included in the NCL Pre-Paid Gratuities Program?

What is a “Ship within a Ship” Concept?

If you don't already know, the NCL Haven is a "Ship within a Ship" concept.  It allows, for a premium investment, a certain level of exclusivity, amenities, and privacy without taking away a large cruise ship experience.  A private luxury boutique area within a classic mainstream cruise experience. Another word, you can have a private pool, padded lounge chairs, hot tubs, bars, restaurants, and butler. You can also have complete access to all other amenities that a large ship provides. 

 

Hence, a “Ship within a Ship” experience. You can “have your cake and eat it too.”

 

Some long-time cruisers get very upset with these special and restricted premium guest areas.  They don't understand why the cruise ship brands, allow this to happen.  Why they can’t have access to the entire ship for the cruise investment they have made.

 

The answer is quite simple.  The average cost for an inside state room, is about $499.00 per person (not including taxes & fees).  During normal times, lowest cost for a Haven Suite is approximately $3,000.00 per person on average. The cruise brands profit much more on a Haven type level guest.  Even more interesting is these exclusive special guest area suites sell out very quickly.  This begs the question. If a guest can afford the premium, the question, is it worth it?

 

For me today, it is worth every penny.  For me 43 years ago. Absolutely not.  For some, yes and other not. This overview is to educate those who are considering the upgrade and want to know how to leverage it for their own wants and needs.

Full Disclosure:

It is important to note, my comments now will be from actual experience I have had. I am not a travel agent, internet influencer or paid by any cruise brand.  I am just a person who wants to enjoy his experience to the fullest.  A person that tastes have evolved over many decades. My goal is to help other do the same.

The NCL Haven Luxury VIP Experience “Secrets”:

You first must know what some “secrets” are to getting all the value you can, from the NCL Haven Luxury VIP Experiences.  Here are just a few:

Pre-Cruise Haven Concierge Desk Requests:

When you book the Haven luxury VIP experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL.  In the envelope are special luggage tags and a letter requesting any special requests. You can communication these request via a special 800 number or send an email.  I always choose to send an email due to my many requests.

Haven Secret:

I make my own luggage tags using the download from the NCL online site.  I then insert them into purchased clear plastic luggage tags purchased off Amazon.com. The provided luggage tags are lovely however have been accidently ripped off in the past.

I saved this email address so future NCL Haven Cruises, I could communicate well before 60-days out.  My requests also evolved over time.  The email address is, NorwegianConciergeDesk@ncl.com .  I share this with everyone NOT to be overused.  Instead to have as a resource well prior to 60-days out from your cruise.  This will make even more sense when we discuss specialty restaurant reservations in an upcoming topic.

Haven Secret:

I will mention this again. Haven Guest can reserve specialty restaurants 130 days in advance. Sometimes the online reservations don’t work.  I email the Concierge Desk and they take care of this for me.  Now you have the contact information, so you also have this resource. 

My “pre-thought-out” email, addressed things I would normally ask for, when I arrive on the ship.  43-years of cruising experience helped my preparation greatly. My Haven requests can be redundant with request I give the butler on day one.  Here is the initial list the Concierge Desk and I hope it helps you.  It included, but were not limited to:

• CPAP Machine: Extension cord, power strip & sterilized water for my CPAP machine.

• Suite For Sale Items: Removal of all “Extra Cost” or “For Sale” items from our suite. I hate being nickeled and dimed on a cruise. These items are included on luxury cruises. Just and FYI only.

• Food Issues or Requests: Dietary considerations, as it related to afternoon snacks/teas provided. My wife and I are on Keto. In our opinion, a big perk of the Haven luxury experience is this lovely pre-dinner snacks. If our wants and needs change as we cruise, we tell the butler.

• Specialty Restaurant Reservations: Adjustments for specialty restaurant dates and times, prior to cruise. As long-time cruisers, we always pre-book our specialty restaurants online the moment reservations are accepted.  The times as well as dates for these reservations, were not acceptable. The Haven guest have priority to book these dates 130 day ahead of cruise.  Yet you only get the Haven Pre-Cruise contact information 60-days ahead.

• Personal Likes and Dislikes: Cruiser personality profile are provided, allowing our butler to knew about us, prior to the cruise. We don’t want our butler to have to read our minds.  This is somewhat over the top, I know. However, has gotten great results in the past.

Haven Secret:

We provide the same likes and dislikes to our butler one day one with a letter we write them.  I will outline below under butler letter.

 

Haven Secret:

Think about how much less stress, you would feel if you had some of these issues handled pre-cruise.  The NCL Haven luxury experience gives you this opportunity, for an investment of course.

 

Embarkment/Disembark/Testing:

The most stressful time on a cruise is when you get on and off. The lines, noise, crowds, and confusion.  In today’s cruising experience, you must add in the port Covid-19 test. I hope this test will soon not be needed however at the time of this re-write; it was common.  Let us break these down so you can fully leverage the Haven Secrets.

• Haven Priority Boarding: This is one of my favorite amenities.  Haven guest can be at the port terminal and board first. My recommendations are always to fly in the day before the cruise, stay in a hotel close to the port, and get the earliest time for check-in as possible. My goal is to get this sometimes-stressful part of my vacation over, quickly.  This does not mean you will be on the ship instantly because the ship needs time to turn itself around, clean and prepare for your arrival. You will be on first though.

• Covid-19 Test: All guests are treated the same way for this test.  It is critical to ask the staff at the port where the entrance is for the testing.  In Miami it is at the end of the building.  In New Orleans and other ports, it could be off site.  Knowing this information makes this aspect of boarding less stressful. The process is somewhat simple.

              *Testing Barcode: Pre-cruise, have your barcode for the test printed or on your phone ready to show.

              *Testing Line: Get on the line for testing.

              *Testing Booth: Go to the booth usually in groups of two at a time to register with your barcode and take the test.

                 * Screening Lounge: Sit in a socially distanced waiting area with a screen showing when you are approved to move on. 

              *Approval: Once approved, a staff member gives you a wrist band so you can move to registration and boarding. Look for the Haven/VIP registration area.

              *Time Frame: From start to finish, 30 minutes max.  It feels longer because everyone thinks they are going to fail the test.

• Embarkment Registration:

              *Look For Haven Signage: I wish this was easier however it depends on the port terminal.  You would think that the port terminal staff would be better informed, but they are not.  Look for the Haven/VIP sign. 

                 *Line for Haven Registration: Usually it has no lines, and you go right up to the reservation agent.  However, with the Covid-19 testing now, the lines even for the Haven Registration takes a bit longer.  It will help if you do exactly what NCL asks you to do in the Pre-Cruise Online Registration. In our recent cruise on November 27, 2021, on the NCL Joy, from the time we got on the Haven Registration line to completing the registration was 15 minutes.

Haven Secret:

Check your key card carefully for the correct “Drink Package” and “Specialty Dining Package”.  I always do the Premium Plus Drink Program.  It seems NCL never get this right and I have an extra minute or so to have them redo my key card. My last trip, they did not have a “Drink Package” for my adult children.  I did not notice, and it caused their cocktail to be charged to my suite for a day or so.  I got it fixed and the charges were taken off.  All I am saying is just check upfront.

• Terminal Port Haven Lounge: This is a nice amenity yet don’t be expecting much.  It is a private area just for Haven/VIP guest awaiting boarding.  Coffee, soda, water, and some very light snacks.  Comfortable seating of course.  This area ranges in quality from the Miami Terminal which is extremely well appointed. To the makeshift area in the New Orleans terminal. 

• Escort for Boarding: Please don’t read too much into this amenity.  Essentially an announcement is made that the first group of Haven Guest that want to board and follow a crew member with a Haven sign to the ship. It is not just your group or family with your butler showing you the way.  Still nice to get on the ship first and always exciting.

Haven Secret:

Stay close to the entry door.  Alert your part, the moment the Haven Crew announce the first boarding, get on the line. This gets you on the ship first and to the Haven Concierge desk first before the lines begin.

• Haven Courtyard: Your escort takes you to an elevator that is usually roped off with a Haven Guest sign.  It takes you to the Haven Courtyard entry on the ship.  You enter using your Haven Colored Key Card.  This area is where you will see the Haven Concierge, Haven Courtyard with pool/lounge chairs/hot tub.  On occasion the Haven Concierge will give a little speech usually letting everyone know the Haven area is only for Haven Guest.  You can bring non-Haven guest to your suite only. 

Haven Secret:

The elevator closest to the entry to the Haven Lounge usually has a Haven amenity not stated often. If you are on that elevator, tap your key on the key card device. It skips all a deck and takes you to the Haven Entry Deck. Be kind to others on the elevator and use good business judgment.

• Haven Concierge: These folks are usually very busy when we arrive.  That is why I suggest you handle any reservation and other items pre-cruise.  Even with our best organization, we need something when we get on board.  Even if you must, wait your turn. Take care of this with your Concierge as quickly as you can.  Some examples:

              *Go-Cart Reservations: On a full ship, these reservations are filled up fast.  Pre-cruise have your wish-list of day and time for the Go-Cart Track. I recommend you do this activity at least once. It is $15.00 per person.  You can do an unlimited plan. Just know the track hours are limited on port days.  When you arrive for your reservation at the Go Cart track, Haven Guest has a special line when you check-in that is clearly marked.  Nice touch but only saves a few minutes.

              *Changes In Specialty Restaurant Reservations: Even with all the playing I did, my family at the last minute wanted to change our date/time reservations.  These requests are usually accommodated with no issue but that is not always the case.  The butler does not handle specialty restaurant reservations.

              *Lasor Tag Reservations: Just like the Go Cart reservations, think through the day/time.  I again recommend you do this attraction at least once.  I also suggest you do it at night because it is more fun then. 

              *Show Reservations: Some NCL ships have shown that need a reservation. In most cases, you can do this online way ahead of time.  If you want to change them, do it here and now.  Please be advised of a few things:

                         o   Escorts to Show: Sounds good on paper however unless you have a mobility issue, it is not necessary.

                         o   Haven Reserved Seating for Larger Shows:  This area is roped off on the left side of the stage.  It is nice and if the show is crowded, it is nice to know you have a seat.  The ropes are pulled off a few minutes before the show starts. If you want center, it is not reserved so get to the show earlier.

                         o   Comedy Show or Beatles:  No reserved seating or entry is provided. Many have said they have had the Haven Concierge walk them in the back way to gain a seat upfront prior to the doors opening.  I have never experienced this, so I simply don’t count on it. Get to the shows early it is worth the extra effort.

                *Vibe Beach Club Entry Purchase: The question of buying a Vibe Beach Club entry when in the Haven is a hot topic.  It depends on lots of issues. I personally never do the Vibe Beach Club when in the Haven.  The Haven sundeck gives me everything I need except for a bar.  The Haven Crew bar servers walk-around asking if you want a drink. You can also go down to the Haven bar and get your drink.  If this is a holiday cruise, the Vibe Beach Club is worthy of consideration because of all the families with young children in the Haven.  Just know, this is something you can purchase from the Haven Concierge.

• Carry-On Luggage Suite Drop Off: One of the things I really like is I can drop off my carry-on luggage to my Haven Suite even before it is ready.  This is an amenity, and you should never feel badly for leveraging it.  My adult son literally got mad at me for doing this. He thought I was breaking the rules.  Now you can walk about without worrying about your luggage.

• Lunch Day One: You will be given a choice of lunch at the Haven restaurant or a complementary lunch at a specialty restaurant. It is usually the “American Diner”.  My recommendation is always to do the Haven restaurant.  Our last cruise we did the “American Diner” and none of us were impressed. A perk or amenity is only as good as the enjoyment you receive.

• Suites Usually Ready at 01:00 PM: After lunch your suites are usually ready, yet your luggage can take a few more hours to arrive. I recommend you walk the ship now before it gets crowded. You will be in your suite all week.

Excursions and Getting Off the Ship:

• Breakfast: Know when you must be on shore to check into your excursion. If it is early, arrange with your butler for an early in-suite breakfast. If it is a reasonable time, go to the Haven Restaurant.   The food is always better at the Haven Restaurant.

• Go to the Haven Concierge Desk: Let them know when you want to get off the ship.

• Service Elevator: Behind the Haven Concierge Desk is the hidden service elevator. The Concierge will have someone escort on the service elevator, and you are off the ship or on the tender. No lines and super quick.

• Returning to the Ship: I never see a sign for Haven Guest when I come back to the ship.  I could be missing them however it is never really an issue.  Getting back on board seems to be easy and quick. 

Disembark:

• Breakfast: I rarely have my butler do in-suite dining.  My one exception is the last morning.  The Haven allows quick disembark off the ship so why not enjoy the last breakfast.

• Shower: Breakfast is nice and a shower before travelling is even nicer.  You are never rushed out of your suite when you are in the Haven.

• Go to the Haven Concierge Desk: Let them know when you want to get off the ship.

• Service Elevator: Just like when you have an excursion.

• Luggage In Special Haven Area: It is super simple to find you luggage and go through customs. Just part of the Haven VIP Experience.  

• Timing: From the time I when to the Concierge Desk, to the time I was in the cab was less than 15 minutes. 

The Haven Butler:

There was no placeholder to add in the Haven butler in real time.  I placed this topic here because it made the most sense. Utilizing the Haven Butler is a huge topic especially for those that have never stayed in the Haven Suites before.  It was for myself as well until I did some research and thought about this valuable amenity.  My approach is also somewhat of a controversy because of the detail I put into my butler. Until I approach my butler as outlined below, their services were hit or miss.  Now I have had excellent experiences.

I will start by saying, butlers do not have a crystal ball and need to know what if anything is important to you. This next section is from the Journey document I do for my family.  A Journey document gives everyone all the details of the trip and is quite extensive.  My family never plans for trips, which is my job.  Now let’s talk butler.

• Overview: On day one, I provide the butler a pre-written letter that has some of our basic needs.  I also tip them upfront which has always worked for me.  The Haven Butler is not under the NCL normal gratuities program so what they get from us is their income.

• What your Haven Butler WILL do for you:

              *Setup your suite: Butlers will do everything from packing and unpacking your luggage to offering pillow menus, and stocking and re-stocking your suite bar with your drink preferences. They will also bring CDs, books, board games and DVDs to your room. They can even draw you a bubble bath if you ask -- or if they sense you could use one.

Haven Secret:

Because the items on the counter and in the mini fridge are not complementary, I ask my butler to remove all “For Sale” items immediately. The only exception is when you book a “Owners Suite” or “Three Bedroom Suites” where these items are complementary.

              *Handle logistics: Butlers or the Haven Concierge will save you from spending your vacation waiting in line or dealing with the minutiae of your trip. They will handle all your reservations for specialty restaurants and book appointments for the spa, salon, and private fitness training. They can book ship or private shore excursions and arrange shoreside dining and entertainment. They will even work with the chef to expedite special dietary requests, such as paleo, keto, or gluten-free meals.

Haven Secret:

Careful what you ask for.  I asked for nuts.  We got a soup bowl of nuts.  They were raw nuts not planters.  I also asked for cookies and milk at night.  Not two dozen cookies ever night.

              *Make deliveries: Butlers will be your complimentary room service provider. They will deliver fancy canapes daily. The food items are the same for all Haven Suites.  If you want something special, ask your butler ahead of time.  They will also bring you room service or morning cappuccinos and espresso, even serving you dinner course-by-course, in your suite or on your balcony. Please always ask for all food deliveries to be ONLY from the Haven Restaurant if possible.  Regular room service is below average.  

Haven Secret:

I gave me butler permission to enter my room in the morning without ringing the doorbell.  When I woke up, the coffee was waiting for me and my family.

              *Take care of your laundry: Butlers will handle laundry, dry-cleaning and pressing requests, and return your clothes expertly folded and wrapped in tissue paper. There is always a cost to your suite.

              *Have a party: If you are social types, butlers can help you organize cocktail or dinner parties in your suite and even bartend or help while your guests are present. For special occasions like birthdays and anniversaries, they might decorate your suite or present bubbly and celebratory cakes.

Haven Secret:

I cannot emphasize enough that any alcohol delivered by your butler, regardless of your drink package will be charged to your suite. No exceptions so a cocktail party may have a significant cost.

              *Take care of the little details: Butlers will shine shoes, place bookmarks in books and wrap eyeglasses in cleaning cloths. They will even solve problems for you, such as finding an appropriate crew member to fix broken eyeglasses or stuck luggage locks.

              *Give advice: Butlers know their ships inside out and are often familiar with ports. They might advise on everything from the finest shopping street to the best hours to hit the onboard fitness center.

• What your Haven Butler WILL NOT do for you:

              *They won't work exclusively for you: Most butlers juggle several suites; for the best service, plan. Make requests, such as for in-suite dining reservations, private shore excursions and beauty appointments, well in advance so butlers can manage their time to make your wishes reality. If they do not instantaneously answer a page, they might be busy with another passenger.

              *They won't babysit: Don't expect the butler to watch your kids, although they might assist in hiring a sitter and often play with children, time permitting.

              *They won't act as aides: If physically challenged, travel with a companion. A butler will always assist in an emergency but should not be expected to help you with daily physical needs.

              *They won't be your personal companion: While some butlers can be chatty -- particularly with solo passengers seeking company -- they are not your friend or travel companion. They can escort you to a restaurant or show, but they will not sit with you.

                 *They cannot always fulfill challenging requests: If you ask for a miracle, such as dinner reservations in the ship's hottest restaurant 15 minutes before you wish to eat, a butler cannot always meet your request. That said, butlers try to make magic. They can serve you dinner from that restaurant in your suite or secure a table at a later hour, instead.

Haven Secret:

If you don’t see your butler by mid-afternoon day one, contact the Haven Concierge and ask to have the butler come to your suite.  I can’t give the butler my letter until I see them. 

 

Haven Secret:

If you feel your butler is not doing their job properly or efficiently, also contact the Concierge. There are way too many folks online that complain they did not see their butler until day three.  I must add something here.  The difference between a butler on a Luxury Brand and NCL is night and day.  The luxury brand butlers are extraordinary.  My recommendations are to gain close to the same experience on a mainstream cruise brand.

 

Haven Secret:

In your suite, you have a mobile phone.  You can take it with you and call your butler from anywhere on the ship. 

Haven Private Sundeck:

From a frequent cruiser standpoint, this little amenity is much more then it seems to be at face value. Let me explain some key points.

• Cushioned Private Lounge Chairs: The lounge chairs have nice soft cushions on them, which is a great plus yet, not the biggest benefit.  The fact that you always have enough sunning lounge chairs with GREAT views, is the major plus.  Unlike at the main pool, the distasteful fact that many cruise guest, wake up early in the morning to put considerable efforts to reserve a pool side lounge chair for their all-day usage.  Chairs that are often unoccupied most of the day.  For me, just not dealing with this situation, is almost worth the entire premium paid for the Haven. Boy I can tell you stories about this one. I love a good argument with selfish guest, just not on a cruise vacation.

• Bar Service While Lounging at Haven Pool or Sundeck: The Haven pool/hot tubs are usually very close to the Haven bar.  This is not the case on the smaller ships like the Pearl, so they make up for it by having attendants wander around the Haven pool/sundeck area often.  I am not ashamed to tell everyone reading this document, I tip servers, especially by the pool and bartenders on day one.  I do this much more for my wife benefit, then for myself.  My wife is an introvert and won’t ask for anything. I want her service to be over-the-top because selfishly I want her to want to come on another cruise.  If she is not by the Haven pool and is instead up the short set of steps to the private Haven Sundeck; I want that server to check on her drink situation often.  When my wife is HAPPY, I am HAPPY.   

• Hot Tubs on the Haven Sundeck:  If you study NCL and their ships; you know they have different sizes of ships.  The larger sizes are called Breakaway or Breakaway Plus.  Please check your ship’s Haven Sundeck.  All the sundecks have an age requirement of 16 years old or older. Some have super large hot tubs and other don’t. My recent cruise on the Joy (Breakaway Plus), the Haven Sundeck had two huge hot tubs. In the past, my cruise on the NCL Getaway did not.

Haven Restaurant: 

Just like my reference to the Celebrity Suite Only restaurant, the Haven Restaurant is known as the best food on the ship.  It really comes down to personal preference. What you must remember. The Haven restaurant menu is fixed and does not change from night to night.  The best strategy is to eat in the Haven Restaurant on the first night of cruising. This allows you to get a feel for the food, service, menu and make relationships with the crew.  This holds true for breakfast and lunch on day two as well.  A couple of notes:

• The smaller ships like the NCL Pearl do not have a dedicated Haven Restaurants or bars.  They provide exclusive use of a specialty restaurant for breakfast and lunch for their Haven guest.  They also have a smaller scaled down version of the Haven pool, hot tub, and sundeck.

• Most cruise lines have a sale for the first evening of sailing. They reduce the cost for the specialty restaurants by excess of 30% if you go the very first night.  I chose not to do this yet know it could be available if you would so choose.

• If you don’t like what is on the Haven Restaurant Menu, tell your server in the afternoon you want something else, and they will do their best to have it for you.  The best examples are filet steaks (normally strip) for your breakfast steak and eggs, lunch menu items for dinner, salmon from the main dining room and the list go on.  Ask and you will receive just give the crew some time to plan.

The Haven Bar: 

This is no ordinary bar.  As a percentage, most Haven guest receive the “Premium Beverage Package” perk.  In addition, many Haven adult guest upgrade that beverage package to the “Premium Plus Beverage Package”. The Haven bar knows this and is a kind of unique mixology experience bar.  There is a very nice video on YouTube™ titled, the “Haven Bar”, that give you an example.  My routine is to find my favorite bar on a cruise ship and make great friends of the bartender.  When in the Haven, this is a no-brainer. 

Haven Secret:

The Haven bar is somewhat small.  Maybe 8 high top chairs. They get busy very often.  They are also taking orders from the Haven Restaurant.  Add to this, on more than one past cruise, some Haven Guests live on a high top at the Haven Bar taking up two to three chairs at a time.  This bar as popular. It is needs to be larger and have another bartender in my opinion.  I share this because I don’t want to be disappointed and think everything, I share are all perfection.  They are not. Remember, realistic expectations.

The Haven Horizon Lounge:

Not every ship has a Haven Horizon Lounge.  My last cruise on the NCL Joy did.  This area was my absolute favorite place on the ship.  Like everything I describe, it is all how you utilize it.  The Horizon Lounge is an observation deck.  It is in the forward of the ship with huge glass windows with the same view as the captain’s bridge.  It is climate controlled. The seating is beyond comfortable.  On inclement weather days or let’s say you are cruising Alaska; this is the place to be.

From my first morning on board, I would wake up early.  Quietly I would leave my suite and head to the Horizon Lounge.  The coffee machine there made a better cup of specialty coffee then I can get at a coffee shop at home.  The had limited food options.  What I found was the almond Danish with a cappuccino was my joy (No pun intended). I never missed and after my family found out where I was, they ended up joining.

Haven Courtyard:

Each NCL Ship makes a few changes to their respective Haven Courtyard.  Allow me to address some of them:

• Food Options: Some Haven courtyards have a light menu and serve outside.  During the day they have water and coffee available.  I noticed this on the NCL Getaway.  Other Haven Courtyards have no table for dining near the Haven pool.  This was an example of the NCL Joy.

Haven Secret:

I was on the Sundeck of the NCL Joy. I called my butler and had him bring me a burger and fries to the Haven Sundeck.  It was no issue and all the folks around me were a little envious. Good burger also, I might add.

• Retractable Roof: Some Haven courtyards have a retractable roof for bad weather days.  The NCL Joy had this.  Other did not and the roof was exposed.  That is an example of the NCL Getaway.  Check out what your ship has to offer.

• Hot Tubs: I noticed on the ships that had the two huge hot tubs on the Haven Sundeck, they only had one hot tub in the Haven Courtyard.  The NCL Joy is an example of that.  Other ships had no hot tubs on the Haven Sundeck and two hot tubs in the Haven Courtyard.  That would be the NCL Getaway.

• Pool Lounge Chairs: These are the lounge chairs that are in the pool just above the water. Each ship has a different layout of these chairs. 

Children in the Haven Area: 

In my original posting back in 2019, this one paragraph got the most heat and push back. I could not believe it. Then I figured it out. The way I wrote it led people to believe I was against children in the Haven Courtyard.  My approach and writing seemed upset and angry.  I am so happy I have another shot at this.

The issue on the table is rude guests in any section of the ship, Haven or anywhere else. If a guest were to get a main pool lounge chair first thing in the morning and attempt to put their stuff on it to reserve, it all day.  That is rude.  If a guest would reserve an entire row in the theatre for all their friends. That would be rude. If a guest would go through the buffet and touch food and not put it on their plates. The would be rude. All those examples are usually adults.

Many of us choose the Haven because we want a quiet reserved area to relax and enjoy.  When a parent thinks the Haven Courtyard Pool is their babysitter; that the Haven Crew members should watch their children; with children that are controlling the pool area from morning to evening unsupervised.  That is Rude. The issue is not the children.  It rarely is the kids.  It is the entitled parents that think their job of supervising their children ends when they get on board.

I have been in the Haven Courtyard where we had group of children that did exactly what I described. I have been in the Haven Courtyard with children that were kinder and nicer than adults. I have been in the Haven Courtyard with no children at all. My purpose is to give those that are reading this document, some strategies. 

Haven Secret:

If you book a holiday or spring break, you will have lots of children in the Haven Courtyard. Don’t book those weeks.  Book the week before or after.  If you book those popular family dates, set your expectations accordingly.  If you want a ship that has no children, book a luxury cruise that specializes in that kind so specifications. I booked the week after thanksgiving, and we owned the Haven Courtyard. If you book Christmas, consider also booking the Vibe Beach Club or simply book a ship with hot tubs on the top Haven sundeck. In each case, problem solved.

Haven Suites Examples:

Haven Spa Suite:  

This suite is not available on all NCL ships.  The most recent example was the NCL Joy did not have Haven Spa Suites.  The reason was the Joy did not have a “Thermal Spa”.  The “Thermal Spa” is a huge indoor spa that is designed to create relaxation. In the area are tile heated lounge chairs, sauna, sail sauna and steam room.  Haven Spa Suites are not located in the Haven Courtyard area.  They are usually on the same floor as the Ship Spa Facilities. What makes the Haven Spa Suite unique is it has a Jacuzzi in the bedroom, and you have complementary access to the “Thermal Spa” Area.

Many guests don’t like being outside of the Haven Courtyard proper.  My wife and I did not care.  Just an elevator ride to the entrance of the Haven area. Your tastes may be different. This room and the associated veranda are smaller than other Haven suites.  We were just fine with that as well.  The investment tends to be less than other Haven Suites.

Haven Secret:

Know the location and size of the suite you are getting prior to cruising.  Most of what I am presenting is to realistically manage our expectations.

Haven (H2) Deluxe Owners’ Suite with Large Balcony:

You may be wondering why I am describing this huge Haven Suite.  I wanted to show you the difference between the smallest suite, the Haven Spa Suite, and the Largest.  I have stayed in both.  I have done a YouTube™ video on the (H2) Deluxe Owners Suite. The link is: https://youtu.be/o41jS5lNrTY .

The Owner’s Suite is very nice.  I am glad my family and I did it.  There are some amenities that are different than the other Haven Suites.  The Owners Suite comes with three (3) bottles of spirits, several bottles of water, and mixers all complementary.  The water and mixers are replenished upon consumption.  The butler will provide you with clothing pressing on the formal night if there is one.  The suite is a two bedroom, 2 ½ bath 1,450 plus sf suite with a huge wrap around veranda. We had 4 guests, yet it could have sleep 6.

We all loved our experience. We would NOT book this suite again.  It had huge amounts of waisted space that we rarely utilized.  We only booked this suite because of pure luck.  Again, a bucket list suite for sure.  The cost could allow a couple to cruise in the Haven many times instead of once. 

Haven Secret:

Notice that 95% of the Haven Amenities come with every single haven suite regardless of investment. 

Conclusion:

We all must make the decision, if an exclusive area like the NCL Haven is worth the premium investment it demands.  For my family’s needs, yes it does.  For many, it does not.  It is nice to have the option, without having to double your cruise fare again, to go on an Ultra-Premium or Luxury Cruise line.  I personally love the big ships and the feel it gives us when you see it and venture through it.  I don’t want the crowds 24/7, therefore the NCL Haven gives us the “best of both worlds”.

 

I can’t leave this conclusion section, without saying a few more words.  Cruises are what you make of them.  Attitude makes a cruise.  Finding compatible new friends will make a cruise.  What we all must understand; no cruise is perfect. Things happen, crew members, like any other humans, have good and bad days.  I believe the best cruises are really the obligation of the cruiser. 

 

This might sound crazy I know.  I have personally experienced this during dining, show, excursion and entire cruise experiences suffer.  Because of one issue or interaction with a crew member or fellow passenger I would lose my mind.  I have come to realize that no amount of research, will match my perfect visualization of what a cruise should be.  There is no perfect cruise, just the next one in the future. 

 

I hope this information helps some folks enjoy their next cruise experience.  Whether you go with a NCL Haven luxury experience; Celebrity suites or any other brands upper-level experience, you now know what to expect.

 

Cruise well everyone.

 

Quick question without reading all these pages- Are reservations required for Six or can we just enter any show as a Haven guest at designated seats? Thank you 

[Sthrngary]

20 minutes ago, 2boyzmom said:

Quick question without reading all these pages- Are reservations required for Six or can we just enter any show as a Haven guest at designated seats? Thank you 

As the ships fill up, the answer is yes.  Just ask your Haven Host to handle it for you.  I am looking forward to Six.  It is a show I have never seen.  

 

Cruise well and enjoy every moment. 

[Sundiego]

Question about requests made to the "pre-cruise Concierge" via email.

 

We're on a 16-day transatlantic leaving Rome Nov 1st. We have 5 specialty dinners but my reservations are a mess (nobody's fault). So I emailed the pre-cruise Concierge last Friday with what we had reserved so far and what we wanted tweaked. I got the automated reply saying I'd hear something in 48 hours and I've heard nothing. 

 

So... should I follow-up, maybe with a phone call,  or just let it be and go to the Concierge once we board the ship? This isn't a huge deal to us but it would be nice to get it squared away.

 

Thanks!

 

Denise

[Sthrngary]

15 minutes ago, Sundiego said:

Question about requests made to the "pre-cruise Concierge" via email.

 

We're on a 16-day transatlantic leaving Rome Nov 1st. We have 5 specialty dinners but my reservations are a mess (nobody's fault). So I emailed the pre-cruise Concierge last Friday with what we had reserved so far and what we wanted tweaked. I got the automated reply saying I'd hear something in 48 hours and I've heard nothing. 

 

So... should I follow-up, maybe with a phone call,  or just let it be and go to the Concierge once we board the ship? This isn't a huge deal to us but it would be nice to get it squared away.

 

Thanks!

 

Denise

@Sundiego Hello Denise.  I want to answer your question the way I would handle it.  Please understand, I am a insane person about details.  I would call them without a doubt.  It makes my vacations so much better if I can do what ever I can, prior to boarding. Just know, if you are in the Haven, it will get handled either way. Hope your trip is GREAT.

 

Cruise well and enjoy every moment.

[lisa928]

I received my "pre-cruise Concierge" via email for our 11/6 cruise.  I want to make dinner reservations but the entertainment timings is important as I want to get to some of the shows like Six.  Should I just wait until we are on the ship and I have the schedule (hopefully they publish the whole 14 days at once)?  

 

[Sthrngary]

11 hours ago, lisa928 said:

I received my "pre-cruise Concierge" via email for our 11/6 cruise.  I want to make dinner reservations but the entertainment timings is important as I want to get to some of the shows like Six.  Should I just wait until we are on the ship and I have the schedule (hopefully they publish the whole 14 days at once)?  

 

@lisa928 I see we completely connect on the need for the details.  Your question has so many ways to answer it.  I have tried guessing the times of the shows based on old cruise dailies.  I have tried a standard time for all dinner reservations.  Neither was a perfect fix.  So my strategy is the following and it ALWAYS works better if you are in the Haven.  The Haven Concierge has never let me know.

 

I make my initial reservations for Specialty Restaurants for 07:00 PM.  The Haven Restaurant does not take reservations. Depending on how many days I am traveling and number of specialty Restaurants I have, I alternate Haven and Specialty to gain variety.

 

When I get on the ship, I ask the Concierge when the shows are playing and if I have to make a change in my dinner, I have them do both at the same time.  A hint on how to do this.  Either get on first thing and go straight to the Haven Desk, or understand, you will have to wait a bit because other Haven guest will be on line to talk to the Concierge with the same plan.  If you say, "The line is to long, you will worry about your timing until you get it done."  Another words, do it upfront and wait if you need too. 

 

With cruising, they are always fluid.  Just the way it is.  Now my next cruise in December will not be as easy.  I am not in the Haven so my reservations are at the mercy of the restaurant manager.  It will always work out but this just shows one more reason the Haven creates lovely experiences. 

 

Cruise well and enjoy every moment. 

[RocketMan275]

13 hours ago, Sundiego said:

Question about requests made to the "pre-cruise Concierge" via email.

 

We're on a 16-day transatlantic leaving Rome Nov 1st. We have 5 specialty dinners but my reservations are a mess (nobody's fault). So I emailed the pre-cruise Concierge last Friday with what we had reserved so far and what we wanted tweaked. I got the automated reply saying I'd hear something in 48 hours and I've heard nothing. 

 

So... should I follow-up, maybe with a phone call,  or just let it be and go to the Concierge once we board the ship? This isn't a huge deal to us but it would be nice to get it squared away.

 

Thanks!

 

Denise

 

Shore side Concierge: 1-855-625-4283. 

I've called them several times and the wait time is minimal.  They are very helpful.

Edited October 20, 2022 by RocketMan275