I received a check from Carnival casino… why?

[traceytd]

We received the check from Carnival Cruise line casino department yesterday.

We have not sailed with Carnival for at least 5 years.

We also have never won more than $1300.00 in the casino.
It says it’s for O/S bal. e-bank.

This is the stub.

has anyone ever had one of these?

thanks in advance

Tracey🙂🙂🙂

 

[shof515]

this usually happens when you forgot to cash out your casino account on the last day of the cruise

[traceytd]

9 minutes ago, shof515 said:

this usually happens when you forgot to cash out your casino account on the last day of the cruise

that could be a reason but we have cruise a lot and would never forget something like this. 🤑
It’s a good surprise but not sure why we got this. 🙂

 

[Elaine5715]

8 minutes ago, traceytd said:

that could be a reason but we have cruise a lot and would never forget something like this. 🤑
It’s a good surprise but not sure why we got this. 🙂

 

Then it was meant for someone else and they got your VIFP number by mistake

[JT1962]

Maybe you won, but the machine malfunctioned like in the story at the link below? 
 

https://www.nbcnews.com/news/amp/rcna15086

 

Although I’m not sure Carnival is under the same strict rules as the Las Vegas casinos to actually track those types of errors and reimburse customers. 

[Lane Hog]

Cash it.  

[Tom-n-Cheryl]

Buy lotto tickets with it...

[hurricane0226]

Book a cruise with it.

[Moviela]

The casino is operated by a separate company, and they follow rules set by CLIA to settle disputes. They follow rules based on Nevada law, but do not have the same oversight.

 

The OP might have left a balance on another line, and the person making the refund pushed the button for Carnival letterhead. 

[HarborHermit]

 

Use the Contact Us button on the Ocean Player's Club website https://oceanplayersclub.com/ and they will straighten it out for you. It will take a few days for them to get back to you though.

[mondello]

I always wondered what happens when guests forget to cash out their casino bank. Sounds like this refund may have been meant for another guest and there was a mistake with the folio/VIFP number. OP says no recent Carnival cruises and they always cash out.

[Miles of Austin]

For an upcoming cruise I did a mandatory $200 gambling pre-payment. If I don't gamble it all away will any remaining money (eventually) be refunded via check?

[Elaine5715]

10 minutes ago, Miles of Austin said:

For an upcoming cruise I did a mandatory $200 gambling pre-payment. If I don't gamble it all away will any remaining money (eventually) be refunded via check?

Never heard of such a thing. Do you mean you paid a $200 Deposit on your cruise and are getting $200 back  in FunPlay?

[d12j28]

2 hours ago, Elaine5715 said:

Never heard of such a thing. Do you mean you paid a $200 Deposit on your cruise and are getting $200 back  in FunPlay?

I'm guessing they booked $100 per person (paid $200 for 2 people) and get that $200 back in OBC. I guess the offer could include fun play but as you know that is different than the OBC.  Either way they should spend the $200 on board.

[Elaine5715]

7 minutes ago, d12j28 said:

I'm guessing they booked $100 per person (paid $200 for 2 people) and get that $200 back in OBC. I guess the offer could include fun play but as you know that is different than the OBC.  Either way they should spend the $200 on board.

Thus the question.  If the offer came from the casino, it is FunPlay and they are basically getting a free cruise...  I have three booked.  If it didn't mention the casino, it is likely OBC and again a free cruise.

[jerseygirlinAZ]

I got the same kind of check recently from Carnival.  I was sort of surprised as I am not one to leave money.  Cashed it and was happy I wasn't as big of a loser as I initially thought (though still a big loser, lol).

[Tom-n-Cheryl]

1 minute ago, jerseygirlinAZ said:

I got the same kind of check recently from Carnival.  I was sort of surprised as I am not one to leave money.  Cashed it and was happy I wasn't as big of a loser as I initially thought (though still a big loser, lol).

 

... just not the BIGGEST loser 🙂

 

Tom

[d12j28]

7 minutes ago, Elaine5715 said:

Thus the question.  If the offer came from the casino, it is FunPlay and they are basically getting a free cruise...  I have three booked.  If it didn't mention the casino, it is likely OBC and again a free cruise.

That's not entirely true though. I have casino offers now that have the $200 deposit for the cruise which I get back as OBC and also have fun play with the offer. It's hard to say without knowing what they booked under.

Here's one example:

 

ackpot Deal: Up to a FREE* Balcony Room + $200 FunPlay^® credit + Drinks On Us! included while playing in the casino

Book by May 2, 2022

• Exclusive Carnival Players Club^® offer
• Excludes taxes, fees, port expenses and deposit
• Available on a limited selection of sailings of up to 5 nights
• Reserve your cruise with a non-refundable deposit of $200 per room and get $200 to spend on board
• Rate Code FJ5 will be automatically applied at checkout

[Elaine5715]

3 minutes ago, d12j28 said:

That's not entirely true though. I have casino offers now that have the $200 deposit for the cruise which I get back as OBC and also have fun play with the offer. It's hard to say without knowing what they booked under.

Here's one example:

 

ackpot Deal: Up to a FREE* Balcony Room + $200 FunPlay^® credit + Drinks On Us! included while playing in the casino

Book by May 2, 2022

• Exclusive Carnival Players Club^® offer
• Excludes taxes, fees, port expenses and deposit
• Available on a limited selection of sailings of up to 5 nights
• Reserve your cruise with a non-refundable deposit of $200 per room and get $200 to spend on board
• Rate Code FJ5 will be automatically applied at checkout

Thus the question...