Rare HappyInVan Posted April 20, 2022 #1 Share Posted April 20, 2022 Hi, Need some help here. Trying to cancel excursion online. Cannot find a button to click CANCEL. Anyone done this before. The call center is impossible. Long wait time. The operator picks up and puts you on hold. I gave up after 20 minutes. 1 Link to comment Share on other sites More sharing options...
Cruise Suzy Posted April 20, 2022 #2 Share Posted April 20, 2022 1 minute ago, HappyInVan said: Need some help here. Trying to cancel excursion online. Cannot find a button to click CANCEL. Anyone done this before. When looking at your Itinerary (under Already Booked), there is an option to cancel an excursion or dining reservation. 1 1 Link to comment Share on other sites More sharing options...
Rare HappyInVan Posted April 20, 2022 Author #3 Share Posted April 20, 2022 5 minutes ago, Cruise Suzy said: When looking at your Itinerary (under Already Booked), there is an option to cancel an excursion or dining reservation. Thanks. I had checked immediately after making the bookings. There was a cancellation button. Today, no button! I finally got thru to the call center and cancelled manually. I'll rebook the excursions on the ship. 🙄 Once again, Thanks. Link to comment Share on other sites More sharing options...
Cruise Suzy Posted April 20, 2022 #4 Share Posted April 20, 2022 23 minutes ago, HappyInVan said: Thanks. I had checked immediately after making the bookings. There was a cancellation button. Today, no button! No button - but there's a "Cancel this shore excursion?" link under each excursion on my Itinerary. It's there today - I just checked. Used it successfully on another excursion yesterday. Using Windows 10 with Edge and/or Chrome. Glad you were able to get thru to the call center and cancel. 1 2 Link to comment Share on other sites More sharing options...
Sandscout Posted April 20, 2022 #5 Share Posted April 20, 2022 Cruise Suzy - thanks so much for posting your reply. I have been trying to cancel my shore excursion for the last half an hour and thanks to you I finally figured it out. Link to comment Share on other sites More sharing options...
cowmilker Posted April 23, 2022 #6 Share Posted April 23, 2022 YES. Thank you so, so much. I have spent half a day trying to figure this out. 🙂 Done in less than five minutes. It's so easy when you know where to look. Link to comment Share on other sites More sharing options...
Rare Roz Posted April 23, 2022 #7 Share Posted April 23, 2022 HAL's website is not intuitive. 😁 1 Link to comment Share on other sites More sharing options...
Suzanne123 Posted July 12, 2022 #8 Share Posted July 12, 2022 (edited) Posted the same problem, but just figured out how you canceled ( go to My Itinerary ). Thanks. Edited July 12, 2022 by Suzanne123 1 Link to comment Share on other sites More sharing options...
CATandSQUID Posted July 13, 2022 #9 Share Posted July 13, 2022 You can also cancel on the App. Link to comment Share on other sites More sharing options...
Searider Posted April 24, 2023 #10 Share Posted April 24, 2023 Hi, We are Sheryl (CC name Searider) and Richard (who goes by RC) from Minnesota. We just booked this cruise and would love to do Meet and great, and Poker/Pub crawl. I will email the proper parties with our information. We are on the Jun 11 to Jul 2 leg. We have not yet been assigned a cabin. Will supply that later. I am still gazing through all of the posts, but may have questions...very excited. Link to comment Share on other sites More sharing options...
Searider Posted April 25, 2023 #11 Share Posted April 25, 2023 9 hours ago, Searider said: Hi, We are Sheryl (CC name Searider) and Richard (who goes by RC) from Minnesota. We just booked this cruise and would love to do Meet and great, and Poker/Pub crawl. I will email the proper parties with our information. We are on the Jun 11 to Jul 2 leg. We have not yet been assigned a cabin. Will supply that later. I am still gazing through all of the posts, but may have questions...very excited. Sorry I posted this in wrong place. I re-posted in correct place. 1 Link to comment Share on other sites More sharing options...
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