jettaleea Posted May 6, 2022 #26 Share Posted May 6, 2022 28 minutes ago, Aloha3 said: Many thanks for the information here. My upcoming cruise in December is the first time I have been able to take advantage of this benefit. I emailed Monday and received it today, Friday. I see it will be applied when I embark, I was hoping to book an extra excursion ( as a special treat) now with it. Are you not able to use it until you get on board? I will take my paperwork incase it doesn't show. No it's only for onboard. I agree, it would be nice to use it to book excursions or dinners early but not allowed. Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted May 6, 2022 #27 Share Posted May 6, 2022 47 minutes ago, Aloha3 said: Many thanks for the information here. My upcoming cruise in December is the first time I have been able to take advantage of this benefit. I emailed Monday and received it today, Friday. I see it will be applied when I embark, I was hoping to book an extra excursion ( as a special treat) now with it. Are you not able to use it until you get on board? I will take my paperwork incase it doesn't show. I’d love to know how they prioritize these requests. I sent mine in on April 22 and received a reply on Tuesday that it was applied. My cruise is before yours. Not asking you it just doesn’t make a ton of sense. Definitely bring your paperwork. Link to comment Share on other sites More sharing options...
madera1 Posted May 7, 2022 #28 Share Posted May 7, 2022 I sent requests in on Monday to both Seabourn and Holland America for trips next month. I received an automatic reply from Holland saying they have my request. I did not receive such an automated reply from Seaborn but yesterday Seabourn sent an email that the credit had been applied to my cruise. Link to comment Share on other sites More sharing options...
Rare The-Inside-Cabin Posted May 7, 2022 #29 Share Posted May 7, 2022 3 hours ago, Florida_gal_50 said: I’d love to know how they prioritize these requests. I sent mine in on April 22 and received a reply on Tuesday that it was applied. My cruise is before yours. Not asking you it just doesn’t make a ton of sense. Definitely bring your paperwork. I made a request April 29 and received a reply saying it was applied on May 5th....FWIW 1 Link to comment Share on other sites More sharing options...
Wendy-Europe Posted May 8, 2022 #30 Share Posted May 8, 2022 I think it depends on the person who answer. I ve got "just" an email, same for my brother. Friend, who travel with us received a complete attached statement on a Holland America form.. Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted May 8, 2022 #31 Share Posted May 8, 2022 4 hours ago, Wendy-Europe said: I think it depends on the person who answer. I ve got "just" an email, same for my brother. Friend, who travel with us received a complete attached statement on a Holland America form.. Mine must get answered by the person that works 2 hours a week. At least mine is done but I’d hate to be in a hurry and try to get it. Link to comment Share on other sites More sharing options...
MoneyGuy Posted May 14, 2022 #32 Share Posted May 14, 2022 Emailed mine in too close, I thought, to departure but it was approved in 10 days. Yay, HAL. Link to comment Share on other sites More sharing options...
swin26 Posted May 14, 2022 #33 Share Posted May 14, 2022 I sent in my request by email on April 26th and received an email confirmation on May 3rd. This was for an August cruise. Link to comment Share on other sites More sharing options...
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