sollan Posted May 19, 2022 #1 Share Posted May 19, 2022 I'm a bit upset. We are booked on a cruise in June with Azamara and wanted to log in to check to see if the online checkin had opened. To my surprise I can't log in anymore on my account. Azamara have changed the log in site, doesn't even reqonize my emailadress anymore. It ws used 5 days ago without any problems, get emails from Azamara to the email account I have registred but now I don't exist! Have tried to register again - with the same email adress and tried to retrieve my booking by using the booking number. Guess what - NO cruise exist. We are Elite on Celebrity with corresponding points at Azamara. The upcoming cruise with loyalty points showed up perfectly correct 5 days ago. Absolutely no information have been sent regarding any change. Anyone with the same problem? Link to comment Share on other sites More sharing options...
blag Posted May 19, 2022 #2 Share Posted May 19, 2022 Just logged-in to the co.uk site without problems. Try the usual stuff. Double-check password etc., clear browser cach, re-install app etc. 1 Link to comment Share on other sites More sharing options...
sollan Posted May 19, 2022 Author #3 Share Posted May 19, 2022 Have done that - the first things I check. Tried from different computers, mobile - at no avail. Tried to check in by using the link in the mail I got when they confirmed the cruise. Nope. Tried to contact them by phone - get the message "you can't reach the number from from your phone". Link to comment Share on other sites More sharing options...
blag Posted May 19, 2022 #4 Share Posted May 19, 2022 4 minutes ago, sollan said: Have done that - the first things I check. Tried from different computers, mobile - at no avail. Tried to check in by using the link in the mail I got when they confirmed the cruise. Nope. Tried to contact them by phone - get the message "you can't reach the number from from your phone". I'm stumped. The message on your phone seems truly bizarre. Have you contacted Azamara by phone prior to this? Is your phone blocked to international numbers (I haven't checked your profile to see your location)? 1 Link to comment Share on other sites More sharing options...
Rare oddjob16 Posted May 19, 2022 #5 Share Posted May 19, 2022 Try calling your local Royal Caribbean office. They still have direct access to Azamaras booking system. At least they will be able to see your booking and make any amendments in the system that may have gone wrong. 1 Link to comment Share on other sites More sharing options...
Grandma Cruising Posted May 19, 2022 #6 Share Posted May 19, 2022 Just logged on to my account fine, both thro’ My Account at the top of the page and through ‘My Account Login’ through the bottom menu. A couple of suggestions 1) clear your web history, 2) try a different browser, 3) try Azamara’s website in a different country - US, Australia, UK ( you can change the country via the flag at the very bottom. If none of this works, email Customer Service through Contact Us in the bottom menu, but it may well take a couple of weeks for them to respond. I’d also email Azamara Circle (look in bottom menu to find Azamara Circle contact address. 3 Link to comment Share on other sites More sharing options...
Baynanno1 Posted May 19, 2022 #7 Share Posted May 19, 2022 All good suggestions from @Grandma Cruising I also have no problem in Australia. 1 Link to comment Share on other sites More sharing options...
Medeba Posted May 20, 2022 #8 Share Posted May 20, 2022 I have had a problem for some while accessing one of my reservations in my account. It comes up as 'reservation locked'. Azamara Circle was the only one to respond to my emails and I understand that the IT department is now looking at the problem. I was informed yesterday that it would take 5 to 7 days to resolve. I wanted to book shorex and ended up booking them on the phone. Customer service saw that the problem had been reported so did not attempt to unlock the reservation (unlike a couple of other CC members on my roll call who were having the same problem and now have access to Voyage Planner). Ironically, I got an email from Azamara to confirm my booked shorex, but it directed me to voyage planner which, of course, I can't access!. So, am hoping it will all turn out alright. Link to comment Share on other sites More sharing options...
lisiamc Posted May 20, 2022 #9 Share Posted May 20, 2022 One more thing worth checking - are you using a vpn? Azamara’s/Royal Caribbean’s/Celevrity’s websites have been troublesome for years, but they can detect a vpn at 100 paces. When I’ve tried accessing the website while using a vpn, I’ve had all sorts of random errors and no access to the website as a result. 1 Link to comment Share on other sites More sharing options...
cruisefam38 Posted May 20, 2022 #10 Share Posted May 20, 2022 For what it's worth, here in the USA, I just logged on without any issue or delay. Sollan, I hope your login problem is corrected, or you get a workaround today. Link to comment Share on other sites More sharing options...
SeaDayLvr Posted May 23, 2022 #11 Share Posted May 23, 2022 I tried checking us in for our June 7th cruise, (after logging in), and Azamara has my loyalty number down under my husband's profile on the boarding pass. The fields are grayed out and we cannot edit them. We are on the cruise prior, so I am not going to check in and wait to talk to someone once we board on 5/31. Link to comment Share on other sites More sharing options...
Rare uktog Posted May 23, 2022 #12 Share Posted May 23, 2022 8 hours ago, Pirokp2 said: I tried checking us in for our June 7th cruise, (after logging in), and Azamara has my loyalty number down under my husband's profile on the boarding pass. The fields are grayed out and we cannot edit them. We are on the cruise prior, so I am not going to check in and wait to talk to someone once we board on 5/31. If you are back to back you don’t need to check in for the second cruise 1 Link to comment Share on other sites More sharing options...
SeaDayLvr Posted May 26, 2022 #13 Share Posted May 26, 2022 Thank you uktog, we won’t worry about checking in then for the second cruise. Link to comment Share on other sites More sharing options...
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