denmor428 Posted June 8, 2022 #101 Share Posted June 8, 2022 Our paddle wheel trip in Dawson was cancelled because the boat was not operating. Our city tram tour in Skate at was cancelled. We rebooked through Victor and their first stop was our ship. Definitely pack snacks and any off meds you may need. We paid $15 for 3 oz of robot us din at Denali 1 2 Link to comment Share on other sites More sharing options...
julia Posted June 8, 2022 #102 Share Posted June 8, 2022 3 hours ago, TheLizardHouse said: At least we know to have suitably low expectations. @denmor428 And how sad is that??! Link to comment Share on other sites More sharing options...
shuyak Posted June 8, 2022 #103 Share Posted June 8, 2022 51 minutes ago, denmor428 said: Our paddle wheel trip in Dawson was cancelled because the boat was not operating. Our city tram tour in Skate at was cancelled. We rebooked through Victor and their first stop was our ship. Definitely pack snacks and any off meds you may need. We paid $15 for 3 oz of robot us din at Denali @denmor428, thank you for the heads up. I then find this in Klondike Spirit's facebook - May 26, 2022 posted the reason and status. Our excursion may be impacted accordingly but at least we are mentally prepared. Thought HAL should have informed impacted individuals ahead though. https://m.facebook.com/story.php?story_fbid=3271156306462153&id=1609952815915852&m_entstream_source=timeline&__tn__=*s*s-R 1 1 Link to comment Share on other sites More sharing options...
Guest ldtr Posted June 8, 2022 #104 Share Posted June 8, 2022 (edited) 10 hours ago, denmor428 said: We are on the last day of the triple Denali trip that started with the 7 day cruise out of Vancouver May 22. The cruise was wonderful and it has been downhill since we got off the ship. The HAL hotels are understaffed and the food ranges from ok to awful.We have been served a salad greens turning yellow, old, dry meat and cold rubbery eggs. Excursions on and off the ship have been cancelled incl one of the "included" excursions.Whoever designed this itinerary never worked it. We had too much dead time, too much time in one place, not enough in another, etc.. I feel totally ripped off. HAL took my money and failed to deliver the promised vacation experience. If your trip was cancelled, count yourself lucky. You dodged a bullet. Too be perfectly honest the land tours have always had lots of dead time. Many of the cruise Lodges (Princess and HAL, a bit more so with Princess since they have more lodges) are in somewhat isolated areas so one is pretty much dependent upon excursions or just hanging around the lodge. While the food is usually better than what you described, it is usually ok, kind of like a very expensive Denny's Edited June 8, 2022 by ldtr Link to comment Share on other sites More sharing options...
Guest ldtr Posted June 8, 2022 #105 Share Posted June 8, 2022 (edited) 3 hours ago, TheLizardHouse said: Following this closely, as we are in the same position. I don’t want to cancel the land portion of our D3C double Denali, leaving from Vancouver next Month. This trip was about using FCC, not accumulating more! Looks like packing snacks is a good idea, also maybe the excursions from Denali that include dining. At least we know to have suitably low expectations. @denmor428 thanks for the heads up, and yes, it would be great to know what excursions were cancelled, and why. There is a coffee shop (the Black Bear) across the highway from the lodge in Denali that is usually pretty good when it comes to breakfast and lunch. Edited June 8, 2022 by ldtr Link to comment Share on other sites More sharing options...
Lalof Posted June 8, 2022 #106 Share Posted June 8, 2022 This whole situation is driving me nuts! If HAL is short-staffed to the point that service is this bad at their resort, they should just cancel until they can get it resolved. It is not fair to customers to pay full price for a very subpar experience. The staff shortage is not their fault. How they respond to it, and a lack of communication regarding the situation is on them. 3 1 Link to comment Share on other sites More sharing options...
Guest ldtr Posted June 8, 2022 #107 Share Posted June 8, 2022 One of the staffing issues is that any locals that used to work the lodges during the summer season, had to find other work last year when they were closed. Many of those workers did not come back this season. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 8, 2022 #108 Share Posted June 8, 2022 . I do think if anyone is expecting a 2019 experience at airports, hotels, cruise ships, etc… will be disappointed. I understand peoples’ disappointment but going forward consider yourself forewarned. I do think the cruise line should refund for excursions that were part of the package deal and if I were in that group I would press HAL for a refund. You can easily look up the cost and demand that payment 2 Link to comment Share on other sites More sharing options...
TheLizardHouse Posted June 8, 2022 #109 Share Posted June 8, 2022 (edited) 8 hours ago, ldtr said: There is a coffee shop (the Black Bear) across the highway from the lodge in Denali that is usually pretty good when it comes to breakfast and lunch. Thanks Idtr The menu looks tops. https://www.theblackbeardenali.com/ Edited June 8, 2022 by TheLizardHouse 2 1 Link to comment Share on other sites More sharing options...
indychillin Posted June 15, 2022 #110 Share Posted June 15, 2022 On 6/5/2022 at 4:22 PM, cruisingteachers4 said: Our Double Denali leaves the day after yours should have, June 15th. So far we've heard nothing about a cancellation, so our fingers are crossed. We are starting with the 3 day on the Z-Dam, then the land portion, and finally southbound on the NA. I wonder how HAL is choosing which tours get cancelled and which are allowed to continue? I'll be holding my breath! @cruisingteachers4, I am curious if your trip was cancelled or not? Sounds like we are on possibly same itinerary, just later dates. We start on Z-Dam on June 29th and off at Skagway to do our land tour which is Whitehorse, Dawson, Fairbanks, Double Denali and then Anchorage and then southbound on NA on July 10th at Whittier. Link to comment Share on other sites More sharing options...
cruisingteachers4 Posted June 15, 2022 #111 Share Posted June 15, 2022 1 hour ago, indychillin said: @cruisingteachers4, I am curious if your trip was cancelled or not? Sounds like we are on possibly same itinerary, just later dates. We start on Z-Dam on June 29th and off at Skagway to do our land tour which is Whitehorse, Dawson, Fairbanks, Double Denali and then Anchorage and then southbound on NA on July 10th at Whittier. We are currently driving to LAX for our flight tomorrow morning to Vancouver! We’ve completed our VeriFLY, ArriveCAN, and checked in to our flight with negative Covid tests in hand. We’re very excited, but still a bit worried after another cruiser posted that only 17 out of 33 on their land portion tested negative and were able to join the southbound NA. So, fingers crossed!! Link to comment Share on other sites More sharing options...
Gray Lady Posted June 15, 2022 #112 Share Posted June 15, 2022 15 minutes ago, cruisingteachers4 said: We are currently driving to LAX for our flight tomorrow morning to Vancouver! We’ve completed our VeriFLY, ArriveCAN, and checked in to our flight with negative Covid tests in hand. We’re very excited, but still a bit worried after another cruiser posted that only 17 out of 33 on their land portion tested negative and were able to join the southbound NA. So, fingers crossed!! Please let us know how your trip goes! We leave Saturday for Fairbanks. Looks like we will be masking up the entire way so we can make our actual cruise. Link to comment Share on other sites More sharing options...
cccole Posted June 15, 2022 #113 Share Posted June 15, 2022 59 minutes ago, cruisingteachers4 said: We are currently driving to LAX for our flight tomorrow morning to Vancouver! We’ve completed our VeriFLY, ArriveCAN, and checked in to our flight with negative Covid tests in hand. We’re very excited, but still a bit worried after another cruiser posted that only 17 out of 33 on their land portion tested negative and were able to join the southbound NA. So, fingers crossed!! It may not be that all of those that stayed behind tested positive, some may have been traveling partners. So instead of 16, possibly just 8 positive tests. Wishing you a great cruise. Cherie Link to comment Share on other sites More sharing options...
indychillin Posted June 16, 2022 #114 Share Posted June 16, 2022 22 hours ago, cruisingteachers4 said: We are currently driving to LAX for our flight tomorrow morning to Vancouver! We’ve completed our VeriFLY, ArriveCAN, and checked in to our flight with negative Covid tests in hand. We’re very excited, but still a bit worried after another cruiser posted that only 17 out of 33 on their land portion tested negative and were able to join the southbound NA. So, fingers crossed!! Glad to hear your trip was not cancelled. Hope all goes well and eager to get some posts from you on the trip! Link to comment Share on other sites More sharing options...
Sebbiesgrammy Posted June 16, 2022 #115 Share Posted June 16, 2022 Citing staffing issues, HAL just cancelled our Y1L 18 day which was scheduled to depart on June 29. While the refund and FCC terms are very reasonable, disappointing 10 and 11 year old grandsons hurts me more than them. Be ready, no land tours are likely to go to Denali or Yukon until late July and how likely will staffers be willing to make the commitment for such a short season? After HAL cancelling 2 years in a row, we hope we are able to do it next year. Link to comment Share on other sites More sharing options...
eggemon Posted June 16, 2022 #116 Share Posted June 16, 2022 1 hour ago, Sebbiesgrammy said: Citing staffing issues, HAL just cancelled our Y1L 18 day which was scheduled to depart on June 29. While the refund and FCC terms are very reasonable, disappointing 10 and 11 year old grandsons hurts me more than them. Be ready, no land tours are likely to go to Denali or Yukon until late July and how likely will staffers be willing to make the commitment for such a short season? After HAL cancelling 2 years in a row, we hope we are able to do it next year. So sorry to hear... We are supposed to do Y1L starting July 6 - wonder if we will be next? (And, yes, we were originally booked for 2020, too.) Link to comment Share on other sites More sharing options...
LJProk Posted June 17, 2022 #117 Share Posted June 17, 2022 18 hours ago, Sebbiesgrammy said: Citing staffing issues, HAL just cancelled our Y1L 18 day which was scheduled to depart on June 29. While the refund and FCC terms are very reasonable, disappointing 10 and 11 year old grandsons hurts me more than them. Be ready, no land tours are likely to go to Denali or Yukon until late July and how likely will staffers be willing to make the commitment for such a short season? After HAL cancelling 2 years in a row, we hope we are able to do it next year. I know when we were there the HAL hotel in Denali was open to book separate from HAL cruises. We met a couple that were doing the Denali part on their own and a family that was staying there for 2 weeks separate from a cruise. So still people there, just not as many. I do wonder if Princess is doing the same as the resorts in Denali are side by side. Or are they moving most staff to Princess to fullfill those cruise land tours over HAL? Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 17, 2022 #118 Share Posted June 17, 2022 1 hour ago, LJProk said: I know when we were there the HAL hotel in Denali was open to book separate from HAL cruises. We met a couple that were doing the Denali part on their own and a family that was staying there for 2 weeks separate from a cruise. So still people there, just not as many. I do wonder if Princess is doing the same as the resorts in Denali are side by side. Or are they moving most staff to Princess to fullfill those cruise land tours over HAL? The Lodge announced weeks ago that they were taking no more reservations for summer 2022. Princess has closed one of their lodges for the summer, they have a number in different locations throughout the area Link to comment Share on other sites More sharing options...
oaktreerb Posted June 17, 2022 #119 Share Posted June 17, 2022 4 minutes ago, Mary229 said: The Lodge announced weeks ago that they were taking no more reservations for summer 2022. Princess has closed one of their lodges for the summer, they have a number in different locations throughout the area Are you referring to the Princess Lodge at Denali NP that will not take more reservations? The Chalets is large enough to accommodate a lot of travelers. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 17, 2022 #120 Share Posted June 17, 2022 (edited) 3 minutes ago, oaktreerb said: Are you referring to the Princess Lodge at Denali NP that will not take more reservations? The Chalets is large enough to accommodate a lot of travelers. I do not recall which of Princess’s lodges were closed. It was likely one of the ones at a less traveled location. It is not a traveler issue, it is a staffing issue . The Holland lodge announced no more reservations Edited June 17, 2022 by Mary229 Link to comment Share on other sites More sharing options...
oaktreerb Posted June 17, 2022 #121 Share Posted June 17, 2022 2 hours ago, LJProk said: I know when we were there the HAL hotel in Denali was open to book separate from HAL cruises. We met a couple that were doing the Denali part on their own and a family that was staying there for 2 weeks separate from a cruise. So still people there, just not as many. I do wonder if Princess is doing the same as the resorts in Denali are side by side. Or are they moving most staff to Princess to fullfill those cruise land tours over HAL? I would expect the Chalets would remain open since they remained open last year and they accommodate the Gray Line and Alaska Railroad tours. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 17, 2022 #122 Share Posted June 17, 2022 Princess has numerous Alaska lodges in the Denali vicinity Link to comment Share on other sites More sharing options...
Guest ldtr Posted June 17, 2022 #123 Share Posted June 17, 2022 2 hours ago, Mary229 said: Princess has numerous Alaska lodges in the Denali vicinity Depends upon how you define the Denali Vicinity. There is only one close by the park. (Denali Princess Wilderness Lodge). The next closest is the Mt McKinley Wilderness Lodge, which is 109 miles from the park visitor center, closer to Talkeetna. As far as Carnival affiliated properties other than the Princess Lodge, there is the McKinley Chalet Resort which is a Westmark hotel, (a subsidiary of Holland America). There is another hotel just south of the Princess property that HAL used to use. Not sure what its status has been for the last few years (maybe overflow) Does not appear to be anyone using it at this time Not sure what Celebrity is using for their tours. There are a number of properties not affiliated with the cruise lines close to the park. I have stayed at a few of them. These include Denali Bluffs, and Grande Denali Lodge (stayed there last year). About 6 miles south of the park entrance there is also Denali Grizzly Bear Resort, Link to comment Share on other sites More sharing options...
Rare Mary229 Posted June 17, 2022 #124 Share Posted June 17, 2022 (edited) Ok, I guess I have to do the footwork so we don’t have to argue. Here are the links to lodges https://www.princesslodges.com/ https://www.hollandamerica.com/en_US/cruise-destinations/alaska-cruises/alaska-land-sea-journey-cruise-tours/denali-square.html Edited June 17, 2022 by Mary229 Link to comment Share on other sites More sharing options...
indychillin Posted June 18, 2022 #125 Share Posted June 18, 2022 On 6/16/2022 at 6:05 PM, Sebbiesgrammy said: Citing staffing issues, HAL just cancelled our Y1L 18 day which was scheduled to depart on June 29. While the refund and FCC terms are very reasonable, disappointing 10 and 11 year old grandsons hurts me more than them. Be ready, no land tours are likely to go to Denali or Yukon until late July and how likely will staffers be willing to make the commitment for such a short season? After HAL cancelling 2 years in a row, we hope we are able to do it next year. Wow @Sebbiesgrammy I am sorry to hear your trip was cancelled, especially for your grandsons! We start on June 29th a Y5z 19 day trip with double Denali and Yukon and haven't been notified of a cancellation yet. I keep eyeing my email and hold my breath as I open each email they are sending with adjustments to our boarding time or masking policy info etc. wondering if our tour will get canceled as well. Link to comment Share on other sites More sharing options...
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