Blenray Posted August 10, 2022 #1 Share Posted August 10, 2022 Booking of Coral Princess disappeared from wow.Princess.com. Live chat informed me the sailing 22AUG22 is cancelled due to deployment reasons! Crewing or port berthing? Next cruise 29AUG22 still appears. This is the 4th change to this cruise. No news of compensation, refunds or future cruise credits yet. Link to comment Share on other sites More sharing options...
Steelers36 Posted August 10, 2022 #2 Share Posted August 10, 2022 12 minutes ago, Blenray said: Booking of Coral Princess disappeared from wow.Princess.com. Live chat informed me the sailing 22AUG22 is cancelled due to deployment reasons! Crewing or port berthing? Next cruise 29AUG22 still appears. This is the 4th change to this cruise. No news of compensation, refunds or future cruise credits yet. ???? On Princess.com, I see an AUG 22, 2022, voyage for sale on Coral. And the other dates around it for this month. Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted August 10, 2022 #3 Share Posted August 10, 2022 I can see all Coral Princess bookings for August on Safari. Fri, Aug 12, 2022 on Coral Princess Fri, Aug 19, 2022 on Coral Princess Mon, Aug 22, 2022 on Coral Princess Mon, Aug 29, 2022 on Coral Princess Link to comment Share on other sites More sharing options...
stki Posted August 10, 2022 #4 Share Posted August 10, 2022 (edited) We were on the original 22nd Aug cruise (12 nights to Conflict Islands), that was cancelled and split into 3, now 2 shorter cruises. We are also booked on the 19-22 Aug cruise and 3-13 Sept cruises Cruises are still for sale, with last minute deals to be had Great to have cruising finally back in Oz 🙂 PS, was just able to go into Princess.com to try and book a cabin for that cruise Edited August 10, 2022 by stki Link to comment Share on other sites More sharing options...
Blenray Posted August 11, 2022 Author #5 Share Posted August 11, 2022 Cruise now re instated with changes to itinerary and new booking number. Still heaps of issues with the medallion where back to back cruises not shown, itinerary wrong, inability to book dining, support phone number engaged & having to reload data and bookings that were there previously.. No one from Corporate offering apologies! Just the poor support teams in the Phillipines having to do their best. The databases of the website and the Medallion are not synchronized. It takes manual input from the Medallion support team and tickets to IT to get anything sorted out. Still no compensation for the waste of time dealing with this piece of ****. I thought government IT was bad but this mess takes the cake. 1 Link to comment Share on other sites More sharing options...
Blenray Posted August 11, 2022 Author #6 Share Posted August 11, 2022 On 8/10/2022 at 11:21 AM, Steelers36 said: ???? On Princess.com, I see an AUG 22, 2022, voyage for sale on Coral. And the other dates around it for this month. Yes I see that as they want more bookings but haven't sorted out the existing passenger bookings. Hopefully we wont have to share our cabin with another family. Link to comment Share on other sites More sharing options...
Blenray Posted August 11, 2022 Author #7 Share Posted August 11, 2022 On 8/10/2022 at 11:39 AM, stki said: We were on the original 22nd Aug cruise (12 nights to Conflict Islands), that was cancelled and split into 3, now 2 shorter cruises. We are also booked on the 19-22 Aug cruise and 3-13 Sept cruises Cruises are still for sale, with last minute deals to be had Great to have cruising finally back in Oz 🙂 PS, was just able to go into Princess.com to try and book a cabin for that cruise Hold onto your head we've had 4 changes so far. The Medallion app is a crazy mess. Book your dining times and hope it isn't replaced or disappeared on you. Check the itinerary on the DineMyway page. ours differs from the cruises. See you on board. I'll be the one who looks like he needs a holiday. Link to comment Share on other sites More sharing options...
Rare OzKiwiJJ Posted August 11, 2022 #8 Share Posted August 11, 2022 15 minutes ago, Blenray said: Cruise now re instated with changes to itinerary and new booking number. Still heaps of issues with the medallion where back to back cruises not shown, itinerary wrong, inability to book dining, support phone number engaged & having to reload data and bookings that were there previously.. No one from Corporate offering apologies! Just the poor support teams in the Phillipines having to do their best. The databases of the website and the Medallion are not synchronized. It takes manual input from the Medallion support team and tickets to IT to get anything sorted out. Still no compensation for the waste of time dealing with this piece of ****. I thought government IT was bad but this mess takes the cake. When you have a B2B the two cruises are treated as one by the Medallion App. You can see the full itinerary for both cruises and you can make dinner bookings for the whole B2B cruise. 2 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 11, 2022 #9 Share Posted August 11, 2022 1 hour ago, Blenray said: Cruise now re instated with changes to itinerary and new booking number. Still heaps of issues with the medallion where back to back cruises not shown, itinerary wrong, inability to book dining, support phone number engaged & having to reload data and bookings that were there previously.. No one from Corporate offering apologies! Just the poor support teams in the Phillipines having to do their best. The databases of the website and the Medallion are not synchronized. It takes manual input from the Medallion support team and tickets to IT to get anything sorted out. Still no compensation for the waste of time dealing with this piece of ****. I thought government IT was bad but this mess takes the cake. The b2b’s should show as one cruise. It takes a couple of days to see this on the App. However, if the ship was swapped for another, that has been a big issue on the App. The IT team is working this issue by date of travel. Most important: The website should be correct, showing the individual booking numbers and correct ship. If so, use the website version of checkin and get your DMW on the website. Do what you can ahead of time on the website version. 1 Link to comment Share on other sites More sharing options...
Blenray Posted August 12, 2022 Author #10 Share Posted August 12, 2022 13 hours ago, PacnGoNow said: The b2b’s should show as one cruise. It takes a couple of days to see this on the App. However, if the ship was swapped for another, that has been a big issue on the App. The IT team is working this issue by date of travel. Most important: The website should be correct, showing the individual booking numbers and correct ship. If so, use the website version of checkin and get your DMW on the website. Do what you can ahead of time on the website version. Why not just sync the databases of the website to the app? Link to comment Share on other sites More sharing options...
Blenray Posted August 12, 2022 Author #11 Share Posted August 12, 2022 14 hours ago, OzKiwiJJ said: When you have a B2B the two cruises are treated as one by the Medallion App. You can see the full itinerary for both cruises and you can make dinner bookings for the whole B2B cruise. It took 3 phone calls to the call centre in the Phillipines, 2 IT tickets and emails to my agent to get this done. DineMyWay still needed manual re entry of added cruises. Itinerary shown in DineMyWay still showing ports as QDN or wrong destinations. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 12, 2022 #12 Share Posted August 12, 2022 8 hours ago, Blenray said: Why not just sync the databases of the website to the app? Indeed. They have made a lot of progress these last few months. But, it is a continual process. Link to comment Share on other sites More sharing options...
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