UPGRADING TO PREMIUM DRINK PACKAGE.....ELITE DISCOUNT???

[closecruiser]

Being Elite, what is the discount to upgrade from classic package to the premium drink package?

 

Thank you......

[PTC DAWG]

I’ve always heard 10%…

[closecruiser]

39 minutes ago, PTC DAWG said:

I’ve always heard 10%…

It's 15% I just found it under Member benefits.

[HskrCrsr]

It's currently 15% (https://www.celebritycruises.com/captains-club/tiers-and-benefits)

 

Elite

Featured Benefits

• Access to exclusive daily coffee house-style breakfast and Evening Cocktail Hour
• 30% off Wi-Fi package or Wi-Fi upgrade
• 15% off Drink Package or upgrade to Premium pre-cruise

[Julma]

Is it true you only get the 15% if you do it prior to boarding the ship?

[lhsail]

2 minutes ago, Julma said:

Is it true you only get the 15% if you do it prior to boarding the ship?

Yes, and you have to call to get it done. 

[Julma]

2 minutes ago, lhsail said:

Yes, and you have to call to get it done. 

I thought so...these days I dread calling.  Seems their agents could be better used and this should be something easily accomplished online.

[Mrs_Tiki]

I tried to do this yesterday, spent 25 minutes on hold with Captain's Club before an agent picked up.  He seemed very unfamiliar with the process and eventually quoted a price to upgrade that did not agree with my calculation.  When I asked him how he had calculated the figure, he was not able to explain.

 

I gave up and will try again today.....

[closecruiser]

3 minutes ago, Mrs_Tiki said:

I tried to do this yesterday, spent 25 minutes on hold with Captain's Club before an agent picked up.  He seemed very unfamiliar with the process and eventually quoted a price to upgrade that did not agree with my calculation.  When I asked him how he had calculated the figure, he was not able to explain.

 

I gave up and will try again today.....

It took me about 40 minuets on hold but the person knew exactly what to do....Luck was on my side!!!

[bigbenboys]

Last Oct I had our TA call and upgrade our drink packages while booking a last minute cruise. We have another cruise booked for Nov that I plan on having our TA do the upgrading for drink packages and internet. 

[Jazzbo]

I discovered this weekend (after being on hold for an hour) that if your booking is with a TA, your TA has to do it.

[PTC DAWG]

2 hours ago, closecruiser said:

It's 15% I just found it under Member benefits.

Obviously, I heard wrong.  🙂

[Manitobeens]

Only recently has the elite risen to 15% savings.👍🏻

[jelayne]

We are booked with a TA and I have always called to upgrade, including 2 weeks ago when I called to upgrade both wi-fi and beverage package hold time was 11 minutes. 

[closecruiser]

43 minutes ago, Jazzbo said:

I discovered this weekend (after being on hold for an hour) that if your booking is with a TA, your TA has to do it.

Our cruise is booked through a TA and I called Celebrity direct and I was able to give my reservation number and it was looked up and upgraded to the premium.  That partwent fast, it was being on hold that took a bit!!!

[hevnsprncs]

What are they quoting the upgrade price per day to be now? It used to be $11 a day plus 20% gratuities. I'm a select member so would only get a 5% discount, I believe. We are one cruise away from Elite!

[PTC DAWG]

24 minutes ago, hevnsprncs said:

What are they quoting the upgrade price per day to be now? It used to be $11 a day plus 20% gratuities. I'm a select member so would only get a 5% discount, I believe. We are one cruise away from Elite!

I think it’s $15 plus 20% gratuities now…that is full price before discount… but as I said above, I’ve been wrong before. 

[Mrs_Tiki]

Success! After a hold of less than 2 minutes, I was connected with a CC representative who helped me with upgrades to both my beverage package and internet. I am still not able to figure out exactly how they calculated the charges, but ended up being less than I had calculated, so who am I to argue?

 

The costs quoted below are the charges to upgrade one person (with Elite discount of 15% on beverage package and 30% on internet) for a 7-day cruise:

Classic to Premium Beverage: $90.72

Basic to Premium Internet (one device): $62.93

 

And while she mentioned that our cruise had been booked through a TA when reviewing the details, that did not preclude her from completing the transaction for me.

 

I had a hard time finding the right number and was helped by a post here on CC. So I'll pay it forward and share here: 800-760-0654.

 

Good luck!

[MR_T]

On 8/16/2022 at 4:01 PM, Mrs_Tiki said:

Success! After a hold of less than 2 minutes, I was connected with a CC representative who helped me with upgrades to both my beverage package and internet. I am still not able to figure out exactly how they calculated the charges, but ended up being less than I had calculated, so who am I to argue?

 

The costs quoted below are the charges to upgrade one person (with Elite discount of 15% on beverage package and 30% on internet) for a 7-day cruise:

Classic to Premium Beverage: $90.72

Basic to Premium Internet (one device): $62.93

I really don’t know how they work these prices out… I called back today after an earlier pointless call and got an even cheaper price 🤷🏼‍♂️ 🍸😊

[Ellesor826]

Just upgraded our Classic to Premium and we are Elite
My husband received a 10% Elite discount on his upgrade from Classic Alcohol to Premium Alcohol
I received a free upgrade from Classic Alcohol to Premium Non-Alcohol

[darsura]

I was able to reach the Captain’s Club in about 10 minutes.  It took the representative just a few minutes to upgrade the beverage package which was discounted 10% for the upgrade.  He said the 15% discount was for purchasing the premium beverage package, not upgrading to it.  The upgrade to premium wi-fi took about 20 minutes as the rep was having trouble locating a discounted Elite rate (30%) for an upgrade on one device per person.  Finally got the upgrades done.  I was glad I had all the rates and information in front of me when I called to be sure my numbers matched his.

[HskrCrsr]

14 minutes ago, darsura said:

I was able to reach the Captain’s Club in about 10 minutes.  It took the representative just a few minutes to upgrade the beverage package which was discounted 10% for the upgrade.  He said the 15% discount was for purchasing the premium beverage package, not upgrading to it.  The upgrade to premium wi-fi took about 20 minutes as the rep was having trouble locating a discounted Elite rate (30%) for an upgrade on one device per person.  Finally got the upgrades done.  I was glad I had all the rates and information in front of me when I called to be sure my numbers matched his.

 

He was wrong. The upgrade gets 15%  discount for Elite, per their own information:

(https://www.celebritycruises.com/captains-club/tiers-and-benefits)

• 15% off Drink Package or upgrade to Premium pre-cruise

[Snowey88]

I gave up a few months ago trying to reach the CC.  I decided to try about 25 minutes ago today and go in after 20 minutes of holding.  Yea!  Thanks Mrs. Tiki!  I had opened the Visa, charged the required amount and did receive the $200 credit.  In addition, the CC added the $100 promised to my account for my next trip!  I filled out something when I got the credit card statement with the credit indicated for $100 but you have to call CC to get it applied (doesn't tell you that or I did not see it anywhere).

 

THanks!

 

Claudia -