AnnaNicole Posted August 18, 2022 #1 Share Posted August 18, 2022 If I book drink packages, excursions, etc pre-cruise, are they refundable in the event we are unable to take the cruise? I seem to remember in the past they were only refundable if you cancelled a few days before departure. I could not find the current policy. Link to comment Share on other sites More sharing options...
Rare DCPIV Posted August 18, 2022 #2 Share Posted August 18, 2022 Yes, they are refundable. I honestly don't know the cutoff time, but it's typically 48 hours for an excursion. The cruise planner shuts down a few days before sailing, so you might have to call to cancel anything after that. If you are not able to take the cruise because of covid, I would think everything would be cancelled and refunded. 1 Link to comment Share on other sites More sharing options...
MixerDave Posted August 18, 2022 #3 Share Posted August 18, 2022 15 minutes ago, AnnaNicole said: If I book drink packages, excursions, etc pre-cruise, are they refundable in the event we are unable to take the cruise? I seem to remember in the past they were only refundable if you cancelled a few days before departure. I could not find the current policy. I just had a similar situation. I had booked a "cruise only" and paid separatly for the beverage package. I switched to an all inclusive and got a refund for the beverage package. 1 Link to comment Share on other sites More sharing options...
Denny01 Posted August 18, 2022 #4 Share Posted August 18, 2022 Yes, refunds are pretty straight forward. On one canceled cruise that I moved over to another, I got reimbursed for the excursions. Recently, I made a mistake and paid for excursions on line using my cc. Then went back and canceled all of them and booked them using the OBC, I was reimbursed in a day or so. On board, it is 48hrs. I canceled one tour on board and it was moved to my OBC and it was a refundable OBC; when I canceled a tour the day prior, the Excursion Desk said they’d see if they could use mine if another person signed up….no one did and I lost that tour cost. Den 1 Link to comment Share on other sites More sharing options...
AnnaNicole Posted August 18, 2022 Author #5 Share Posted August 18, 2022 So...I can cancel all pre-cruise purchases (drinks, gratuities, shore ex, etc) up to the day of the cruise but I may have to call Celebrity if it is very close to departure? I don't expect an issue but life happens so I want to be prepared. Link to comment Share on other sites More sharing options...
Rare DCPIV Posted August 18, 2022 #6 Share Posted August 18, 2022 14 minutes ago, AnnaNicole said: So...I can cancel all pre-cruise purchases (drinks, gratuities, shore ex, etc) up to the day of the cruise but I may have to call Celebrity if it is very close to departure? I don't expect an issue but life happens so I want to be prepared. I suspect that is the case, at least to the extend the excursions are far enough in the future. If you aren't expecting anything to happen, though, then I hope you don't have to find out! Link to comment Share on other sites More sharing options...
wrk2cruise Posted August 18, 2022 #7 Share Posted August 18, 2022 If you have to cancel the cruise for whatever reason the Cruise Planner items are automatically refunded. 1 Link to comment Share on other sites More sharing options...
AnnaNicole Posted August 18, 2022 Author #8 Share Posted August 18, 2022 2 hours ago, DCPIV said: I suspect that is the case, at least to the extend the excursions are far enough in the future. If you aren't expecting anything to happen, though, then I hope you don't have to find out! I hope so too. The reality is my parents are elderly and my niece has been battling stage 4 recurring melanoma for the past year. I don't take anything as a given any more. Link to comment Share on other sites More sharing options...
Rare DCPIV Posted August 18, 2022 #9 Share Posted August 18, 2022 1 hour ago, AnnaNicole said: I hope so too. The reality is my parents are elderly and my niece has been battling stage 4 recurring melanoma for the past year. I don't take anything as a given any more. I especially hope you have no issues, and my heart goes out to you and your family. Honestly, I would look very seriously at trip insurance if you haven't already. 1 Link to comment Share on other sites More sharing options...
canderson Posted August 18, 2022 #10 Share Posted August 18, 2022 8 hours ago, Denny01 said: On board, it is 48hrs. I canceled one tour on board and it was moved to my OBC and it was a refundable OBC; when I canceled a tour the day prior, the Excursion Desk said they’d see if they could use mine if another person signed up….no one did and I lost that tour cost. Den ? *Shore Excursions can be cancelled or modified up to 24 hours prior to scheduled tour departure for a full refund. Excludes tours involving flights, trains, special events, overnight stays, hotel stays, Celebrity Exclusives, Multi-day Adventures and Private Journeys. These must be cancelled 30 days prior to sailing to avoid cancellation penalties. Link to comment Share on other sites More sharing options...
Denny01 Posted August 19, 2022 #11 Share Posted August 19, 2022 1 hour ago, canderson said: ? *Shore Excursions can be cancelled or modified up to 24 hours prior to scheduled tour departure for a full refund. Excludes tours involving flights, trains, special events, overnight stays, hotel stays, Celebrity Exclusives, Multi-day Adventures and Private Journeys. These must be cancelled 30 days prior to sailing to avoid cancellation penalties. Oops. Thought it was 2 days. Oh well. Bad Gouge Again!! den Link to comment Share on other sites More sharing options...
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