Anybody having issues getting quote on Princess site

[DiRonT]

Trying to get a price on Alaska cruise for next summer and keep getting notice "oops something went wrong, not available right now" for all ships and a.  Anyone else experiencing this?

[PacnGoNow]

40 minutes ago, DiRonT said:

Trying to get a price on Alaska cruise for next summer and keep getting notice "oops something went wrong, not available right now" for all ships and a.  Anyone else experiencing this?

Mine is okay.  Sign out and back

in the website.

[texswamper]

1 hour ago, DiRonT said:

Trying to get a price on Alaska cruise for next summer and keep getting notice "oops something went wrong, not available right now" for all ships and a.  Anyone else experiencing this?

Yes, many times over the last couple of weeks.  Mainly when I try to choose the Suite cabin.

[Itchy&Scratchy]

just refresh it and it produces the results.

[HaveDogWillTravel]

2 hours ago, DiRonT said:

Trying to get a price on Alaska cruise for next summer and keep getting notice "oops something went wrong, not available right now" for all ships and a.  Anyone else experiencing this?

Yes I can not view or book suites. My PVP said he’s had a lot of complaints lately but there’s no explanation yet.  

[PacnGoNow]

1 hour ago, HaveDogWillTravel said:

Yes I can not view or book suites. My PVP said he’s had a lot of complaints lately but there’s no explanation yet.  

It may be related to the bidding process. It’s possible they are updating the website, which may affect current and future bookings. 

[ROXIETHEHORSE]

I have been getting this message on the Princess website for a couple month…desktop, iPad, iPhone…doesn’t matter. Logged out, logged back in. I am not meant to look at any more cruises. 😹

[DiRonT]

5 hours ago, HaveDogWillTravel said:

Yes I can not view or book suites. My PVP said he’s had a lot of complaints lately but there’s no explanation yet.  

Yes, I am also trying to book a suite - no luck.  

[Hulagirl]

Same also.  Trying to look at suites and I keep getting the Technical Difficulties message.  Absolutely nothing suggested makes a difference.  Also have tried on Firefox, Safari, Chrome, iPhone, etc.  Always the same message.  This started 2 weeks ago.  Very frustrating.

[chill6x6]

Same for me,  I can book any cabin category BUT a suite.  So I called Princess...the rep couldn't look at the prices/availability either.  He said to try/call again tomorrow.  

[DiRonT]

19 hours ago, chill6x6 said:

Same for me,  I can book any cabin category BUT a suite.  So I called Princess...the rep couldn't look at the prices/availability either.  He said to try/call again tomorrow.  

Well, tomorrow is here and no difference.  Wow, seems like they might want to fix this.  Why would any company want to cut themselves off from their highest paying clientele?

[PacnGoNow]

13 minutes ago, DiRonT said:

Well, tomorrow is here and no difference.  Wow, seems like they might want to fix this.  Why would any company want to cut themselves off from their highest paying clientele?

I emailed IT and asked what was going on. They said it was an outage. Don’t think so.  They were probably reprogramming the suite bidding process and broke something else.

 

Send a message to the IT team.  Tell them the cruise/date/category and the error response.
 

I found some cruises worked for all categories and some would give me an error for a suite request.

 

A360ad7@carnival.com

 

If you have a TA/CVP maybe they could book it or help.
 

 

Edited November 5, 2022 by PacnGoNow

[DiRonT]

20 minutes ago, PacnGoNow said:

I emailed IT and asked what was going on. They said it was an outage. Don’t think so.  They were probably reprogramming the suite bidding process and broke something else.

 

Send a message to the IT team.  Tell them the cruise/date/category and the error response.
 

I found some cruises worked for all categories and some would give me an error for a suite request.

 

A360ad7@carnival.com

 

If you have a TA/CVP maybe they could book it or help.
 

 

Yep - sending note to IT, then will check with my TA.  Just trying to avoid having her look at so many different cruises, but oh well.

[cruzrbachoua]

I am still having this issue as well.  Princess claimed they were working on it but that was over a week ago.  We do have a TA but when I am just looking to decide when we may want to go and working on our budget and what type of cabins...I don't really want to waste my TAs time when in the past I was able to do this myself.  Quite frustrating princess get your act together. 

[chabre]

same here. I am trying to book a suite and have the same message every time. I tried on balcony, and you can go with the booking.

[cruzrbachoua]

I contacted princess and they claim they are aware and working to fix it ...i said well i have heard that for about a month.  

[sonomaphil]

If you go to the larger agency sites online you can see everything.