Jazzytelly Posted November 30, 2022 #1 Share Posted November 30, 2022 We are having trouble logging into our account, been trying for 2 weeks now. Anyone else having this problem? 1 Link to comment Share on other sites More sharing options...
sddsddean Posted November 30, 2022 #2 Share Posted November 30, 2022 Just been on mine...no problem. Simon Link to comment Share on other sites More sharing options...
jaydee6969 Posted November 30, 2022 #3 Share Posted November 30, 2022 22 minutes ago, Jazzytelly said: We are having trouble logging into our account, been trying for 2 weeks now. Anyone else having this problem? I can not access my account on pocruises.com No problems with accessing existing bookings through my.pocruises.com 1 Link to comment Share on other sites More sharing options...
kalos Posted November 30, 2022 #4 Share Posted November 30, 2022 Just been on mine...no problem. You never said what your trying to log in with ? I have just logged in using Google Chrome on a windows laptop and then on my Android phone both are working fine . I once had an issue and so I deleted the desktop short cut and gave the PC a good clear out of cookies and cache ,which did the trick for me . Link to comment Share on other sites More sharing options...
jaydee6969 Posted November 30, 2022 #5 Share Posted November 30, 2022 (edited) Have tried PC based Chrome and Edge, no page found. Also tried Chrome and Safari on my iPad and still nothing. Also tried Chrome on my iPhone, no luck. Just the same - Sorry, there's been a problem. The page you are looking for can't be found. Edited November 30, 2022 by jaydee6969 Link to comment Share on other sites More sharing options...
kalos Posted November 30, 2022 #6 Share Posted November 30, 2022 12 minutes ago, jaydee6969 said: Just the same - Sorry, there's been a problem. The page you are looking for can't be found Just tried on my laptop again and I'm getting logged in ok but now at the top of the page When I click onto "Hello Kalos" to go into my account (the tab next to logout).. I am also getting "Sorry, there's been a problem. The page you are looking for can't be found" So me thinks the problems are at P&O's end . I can still get in via the my booking page using booking reference though . Link to comment Share on other sites More sharing options...
Rare TigerB Posted November 30, 2022 #7 Share Posted November 30, 2022 1 Link to comment Share on other sites More sharing options...
jaydee6969 Posted November 30, 2022 #8 Share Posted November 30, 2022 Just now, kalos said: Just tried on my laptop again and I'm getting logged in ok but now at the top of the page When I click onto "Hello Kalos" to go into my account (the tab next to logout).. I am also getting "Sorry, there's been a problem. The page you are looking for can't be found" So me thinks the problems are at P&O's end . I can still get in via the my booking page using booking reference though . I believe that's what the OP was referring to, I just wanted to check my points had been added following our return last Saturday. 2 Link to comment Share on other sites More sharing options...
jaydee6969 Posted November 30, 2022 #9 Share Posted November 30, 2022 Just now, TigerB said: They did with Iona when we were dead in the water last week with power failure. And it worked!!! Link to comment Share on other sites More sharing options...
kalos Posted November 30, 2022 #10 Share Posted November 30, 2022 6 minutes ago, jaydee6969 said: They did with Iona when we were dead in the water last week with power failure. And it worked!!! They don't make things like they used to . A fitter once told me he kept a lump hammer handy . " If it dunt work give it a clout ,nine out of ten ,that's all it needs " he said . Not that I recommend doing so to your PC/Phone but I can understand the urge to do so .😀 Link to comment Share on other sites More sharing options...
binman2 Posted November 30, 2022 #11 Share Posted November 30, 2022 Returned from iona 3 weeks ago did try and log in to check points and got the same and got sorry there has been a problem didn't bother till today and still is the same so don't know what's going on will have to check pc later . Link to comment Share on other sites More sharing options...
Jazzytelly Posted November 30, 2022 Author #12 Share Posted November 30, 2022 3 hours ago, kalos said: Just been on mine...no problem. You never said what your trying to log in with ? I have just logged in using Google Chrome on a windows laptop and then on my Android phone both are working fine . I once had an issue and so I deleted the desktop short cut and gave the PC a good clear out of cookies and cache ,which did the trick for me . I’ve tried different browsers and also on iPad and PC, same problem. Just to point out we can can get into individual cruises on the P & O Personaliser , it is our individual P& O accounts to check points etc we can’t access. Having the same problems as everyone above are getting . Also whoever said about turning on and off again of course obviously we tried that first also deleting cookies etc etc. 2 Link to comment Share on other sites More sharing options...
solentsam Posted November 30, 2022 #13 Share Posted November 30, 2022 Hi I logged in and went to search and put in "points" from the results I then clicked on link to welcome to peninsular club and got to see mine Hope that helps 1 Link to comment Share on other sites More sharing options...
purplesea Posted November 30, 2022 #14 Share Posted November 30, 2022 I haven't been able to access my account for a few days and just receive the same message as others are. I can access my various cruises via mypersonaliser though! Link to comment Share on other sites More sharing options...
jaydee6969 Posted November 30, 2022 #15 Share Posted November 30, 2022 (edited) 41 minutes ago, solentsam said: Hi I logged in and went to search and put in "points" from the results I then clicked on link to welcome to peninsular club and got to see mine Hope that helps Good shout. Logged in and as you suggested, searched points and clicked on the one suggesting Welcome to the peninsular club Edited November 30, 2022 by jaydee6969 Link to comment Share on other sites More sharing options...
solentsam Posted November 30, 2022 #16 Share Posted November 30, 2022 good glad it worked for you as well 😀 as they say there is always more ways to skin a cat 2 Link to comment Share on other sites More sharing options...
kalos Posted November 30, 2022 #17 Share Posted November 30, 2022 6 minutes ago, purplesea said: I haven't been able to access my account for a few days and just receive the same message as others are. I can access my various cruises via mypersonaliser though! As solentsam (GOOD CALL) has put there is a workaround .. LOG IN but do not click on your name THEN PASTE https://www.pocruises.com/my-account and you should be there 😊 1 1 Link to comment Share on other sites More sharing options...
Amelia Noylam Posted November 30, 2022 #18 Share Posted November 30, 2022 Same here I tried when we came back off the Iona three weeks ago and been trying off and on since, and still having the same problems. I have changed the browser from Edge to Google and still the same, changed back to Edge. Hope they haven't got a virus, or someone is trying to hack them, you never know these days. Link to comment Share on other sites More sharing options...
Amelia Noylam Posted November 30, 2022 #19 Share Posted November 30, 2022 Sorry, everyone I have just read Solentsam and Karlos email, going to give this a try. Thanks. Link to comment Share on other sites More sharing options...
amajaa Posted December 1, 2022 #20 Share Posted December 1, 2022 20 hours ago, kalos said: As solentsam (GOOD CALL) has put there is a workaround .. LOG IN but do not click on your name THEN PASTE https://www.pocruises.com/my-account and you should be there 😊 Trouble is when I try and log in all that comes up is Sorry, there's been a problem. THE PAGE YOU ARE LOOKING FOR CAN'T BE FOUND. so I don’t even get a name come up that you say don’t click on Link to comment Share on other sites More sharing options...
amajaa Posted December 1, 2022 #21 Share Posted December 1, 2022 Following on from above, although the only thing to cone up on the page was as above I then clicked on link posted and it opened on another page and went in so I can now see my points etc. Thanks 1 Link to comment Share on other sites More sharing options...
kalos Posted December 1, 2022 #22 Share Posted December 1, 2022 2 minutes ago, amajaa said: Following on from above, although the only thing to cone up on the page was as above I then clicked on link posted and it opened on another page and went in so I can now see my points etc. Thanks I was just about to say from that page use the link but you sussed it 😊 1 Link to comment Share on other sites More sharing options...
binman2 Posted December 2, 2022 #23 Share Posted December 2, 2022 Looks like its fixed can now log on as usual 3 Link to comment Share on other sites More sharing options...
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