WVU-79 Posted April 19, 2023 #1 Share Posted April 19, 2023 I am sailing on Explorer October 2023 and noticed a price drop on the RCCL web site this morning. I called the reservation number about a price adjustment and was told I had the best price already. I read from the web site the price I found. The agent said she could not reprice the fare, that I must be looking at a different category cabin. Hung up with her and double checked cabin category. Called back and posed the same question and was told the cabin price had increased. Called Crown and Anchor customer service number and was told the online price I found today was for new bookings only. First time I have had this difficulty repricing a fare. Has anyone else had this experience? Link to comment Share on other sites More sharing options...
Biker19 Posted April 19, 2023 #2 Share Posted April 19, 2023 Just now, WVU-79 said: Has anyone else had this experience? There are host of reasons why you may not be able to reprice and some are the ones you were told (which can be legit). 1 Link to comment Share on other sites More sharing options...
Big_G Posted April 19, 2023 #3 Share Posted April 19, 2023 Most times we've been successful but yes, been there done that and have been rejected. Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted April 19, 2023 #4 Share Posted April 19, 2023 I have had price reductions being denied because the current price is for new bookings only. 1 Link to comment Share on other sites More sharing options...
Rare twangster Posted April 19, 2023 #5 Share Posted April 19, 2023 What category of cabin? Keep in mind "balcony" is not a category. 1D, 2D, 3D... etc. are example of balcony categories. Are you comparing the exact same category or the same type of cabin? 2 Link to comment Share on other sites More sharing options...
CTCruiser76 Posted April 19, 2023 #6 Share Posted April 19, 2023 1 hour ago, cruiseguy1016 said: I have had price reductions being denied because the current price is for new bookings only. Us too........SMDH. Link to comment Share on other sites More sharing options...
WVU-79 Posted April 20, 2023 Author #7 Share Posted April 20, 2023 16 hours ago, twangster said: What category of cabin? Keep in mind "balcony" is not a category. 1D, 2D, 3D... etc. are example of balcony categories. Are you comparing the exact same category or the same type of cabin? Spacious Oceanview Balcony category 2B, same deck. Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted April 20, 2023 #8 Share Posted April 20, 2023 2 hours ago, WVU-79 said: Spacious Oceanview Balcony category 2B, same deck. So when you're comparing prices, you have to make sure the lower price is for a 2B cabin. You can 't compare a 4B (for example) and get the lower price, it has t be for the exact same category. The deck does not matter, it's the category that matters. Link to comment Share on other sites More sharing options...
WVU-79 Posted April 20, 2023 Author #9 Share Posted April 20, 2023 27 minutes ago, cruiseguy1016 said: So when you're comparing prices, you have to make sure the lower price is for a 2B cabin. You can 't compare a 4B (for example) and get the lower price, it has t be for the exact same category. The deck does not matter, it's the category that matters. It was 2B to 2B Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted April 21, 2023 #10 Share Posted April 21, 2023 8 hours ago, WVU-79 said: It was 2B to 2B Then you should be entitled to a price reduction unless the sale was for new bookings only. If the lower price wasn't for new bookings only, I would call again. Link to comment Share on other sites More sharing options...
D4 Posted April 21, 2023 #11 Share Posted April 21, 2023 Do you happen to have a refundable deposit? The price you see online now is the price for non-refundable deposits. I don't think you can see the price for refundable deposits without going through the whole booking process. Link to comment Share on other sites More sharing options...
ozzy77 Posted April 21, 2023 #12 Share Posted April 21, 2023 I just saw the screen name and wanted to say “LETS GOOOO MOUNTAINEERS!!”😊 1 Link to comment Share on other sites More sharing options...
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