Bruges excursion on Sunday June 9, 2024, Canceled

[gerelmx]

On Friday at 10AM I received this letter from Celebrity, the excursion has not been cancelled, it is still on the cruise planner, in the cruise planner excursions there is a replacement with one more hour to explore 🤬

 

Celebrity Destinations Team <celebritydestinationsteam@celebrity.com>

Fri, May 12 at 10:19 AM

Dear Celebrity Cruises Guest, 

  

With your Celebrity Cruises® vacation fast approaching, we hope you’re as excited as we are to show you everything Celebrity Apex for you. We can’t wait to welcome you aboard. 

 

We’re reaching out about your scheduled shore excursion Destination Highlights: Bruges Sightseeing and Free Time which has unfortunately been cancelled by the local tour operator due to unforeseeable operational limitations. We apologize for any disappointment this may cause, but assure you that we remain committed to providing you an extraordinary destination experience tailored to your needs.

                                                                                                                                

There are several shore excursions available in this destination you may enjoy, including:

 

Destination Highlight: Bruges Sightseeing
Destination Highlight: Bruges Sights and Beer Tasting
Independent Exploration: Bruges On Your Own

 

Celebrity Cruises also offers a Private Journey service that allows you and your traveling party to create a personalized experience with our Destinations Insiders. To begin creating your own experience, contact us at privatejourneys@celebrity.com.  

 

We have issued a full refund for the cancellation, which should show as returned to your original form of payment in 15 to 30 days.  

 

Again, we apologize and encourage you to explore other one-of-a-kind shore experiences created for Celebrity Cruises by logging in to your account at https://www.celebritycruises.com/account or via the Celebrity app. You may also reach our dedicated Destinations team at celebritydestinationsteam@celebrity.com.

 

 

 The Celebrity Destinations Team 

e: celebritydestinationsteam@celebrity.com

Celebrity Cruises  |1050 Caribbean Way, Miami, FL 33132  

 

 

CONFIDENTIALITY NOTE: This message may contain confidential or legally privileged information. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking any action in reliance on these contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this e-mail and then delete it from your system.

[hrhdhd]

Book a replacement? I'm not sure what the issue is here.

[Barwick Cruiser]

This is for a year from now? Or did you mean June of this year? 

[jelayne]

If there is an excursion that is longer than what you booked and very similar then you could book the longer excursion. Not sure what the issue is.   

[cruisestitch]

Something is definitely amiss.  What was the point of this thread?