Princess Phone Support

[Pickels]

I called the princess helpline;  800 774 6237, to ask for help with my Medallion app.  Someone should talk to the people who answer the calls, to get the information correct.  I called twice, (first time, I couldn't believe what I was told), got two different "navigators" and both told me that---

The Medallion app will only work after final payment.  This is simply erroneous information, verified by Princess. 

Let's train these "navigators" better.  

[PacnGoNow]

3 minutes ago, Pickels said:

I called the princess helpline;  800 774 6237, to ask for help with my Medallion app.  Someone should talk to the people who answer the calls, to get the information correct.  I called twice, (first time, I couldn't believe what I was told), got two different "navigators" and both told me that---

The Medallion app will only work after final payment.  This is simply erroneous information, verified by Princess. 

Let's train these "navigators" better.  

That’s sad.  SMH

Lack of training.  And you picked the option to speak to

someone for Ocean Ready help?

Edited August 29, 2023 by PacnGoNow

[Rick&Jeannie]

This appears to be a duplicate post...

[Pickels]

16 hours ago, PacnGoNow said:

That’s sad.  SMH

Lack of training.  And you picked the option to speak to

someone for Ocean Ready help?

Yup, got a real uninformed "navigator" who didn't know her "you know what, from her you know what"!  It's really frustrating when you can't get a simple answer to a simple question.  If I did that at work, I'd be looking for another job.