Be careful what you buy onboard

[Shy-Talk]

I bought the iTouch 3 Air on a Marella Mediterranean Cruise, being highly recommended by the salesman in the duty free shop. What a mistake!!!

Firstly, BUYER BEWARE! The warranty offered for this watch is only valid in the USA. Ridiculous really when it is sold all over the world. Secondly, after only 15 weeks of wear it started to rust on the underside due to a small amount of sweat. If I was a young man using the watch in my exercise regime it would be bad enough, but I am 70 years old, don't do any exercise, and certainly do not abuse my watch.

I tried to claim under warranty and was told by Ross G, one of their "Customer Experience Specialists", and I quote, "After carefully reviewing the information you sent, we regret to inform you that this isn't covered by the warranty and this falls under the wear and tear category". How can 15 weeks sedentary use when it rusts on a normal arm and not immersed in water, be NORMAL wear and tear?

The final nail in the coffin in this sad saga is, Ross G offered me "As a thank you for sticking with us, we would love to offer you a discount on a new purchase. Please use code: ####### for 20% off your next purchase should you be interested." Why oh why would I even consider wasting more money on more product that is not fit for purpose?

iTouch would not offer any compensation apart from a future discount. If you are considering buying this watch, your choice, but consider the above.

[sparks1093]

Yes, one must be mindful of what one purchases. I know that the duty free shops onboard cruise ships abound with jewelry and watches and on and on. You might be able to save some money, but if there is something wrong with the purchase what kind of hoops must you jump through to get it rectified?

[electro]

On 9/19/2023 at 6:05 AM, Shy-Talk said:

I bought the iTouch 3 Air on a Marella Mediterranean Cruise, being highly recommended by the salesman in the duty free shop. What a mistake!!!

Firstly, BUYER BEWARE! The warranty offered for this watch is only valid in the USA. Ridiculous really when it is sold all over the world. Secondly, after only 15 weeks of wear it started to rust on the underside due to a small amount of sweat. If I was a young man using the watch in my exercise regime it would be bad enough, but I am 70 years old, don't do any exercise, and certainly do not abuse my watch.

I tried to claim under warranty and was told by Ross G, one of their "Customer Experience Specialists", and I quote, "After carefully reviewing the information you sent, we regret to inform you that this isn't covered by the warranty and this falls under the wear and tear category". How can 15 weeks sedentary use when it rusts on a normal arm and not immersed in water, be NORMAL wear and tear?

The final nail in the coffin in this sad saga is, Ross G offered me "As a thank you for sticking with us, we would love to offer you a discount on a new purchase. Please use code: ####### for 20% off your next purchase should you be interested." Why oh why would I even consider wasting more money on more product that is not fit for purpose?

iTouch would not offer any compensation apart from a future discount. If you are considering buying this watch, your choice, but consider the above.

This seems to be more an issue with apple not standing behind their products than an issue of where the watch was purchased.

[Mary229]

On 9/20/2023 at 1:14 PM, electro said:

This seems to be more an issue with apple not standing behind their products than an issue of where the watch was purchased.

Not an apple product.  Apple Watches are called Apple Watches 

 

https://wearholic.com/is-itouch-watch-an-apple-product/

[electro]

On 9/22/2023 at 7:54 PM, Mary229 said:

Not an apple product.  Apple Watches are called Apple Watches 

 

https://wearholic.com/is-itouch-watch-an-apple-product/

Apple or not, it is still an issue with the manufacturer not supporting their product or honouring their warranty more than an issue of where the product was purchased.

[Mary229]

2 hours ago, electro said:

Apple or not, it is still an issue with the manufacturer not supporting their product or honouring their warranty more than an issue of where the product was purchased.

True but I know Apple stands by their products.  Anyway because of this thread I recently was onboard and lo and behold there was this product.  The store clerk quietly warned me away from buying it - I was just inspecting the signage to be sure it was clear it was not apple.