edspec Posted October 16, 2023 #1 Share Posted October 16, 2023 Hello, On the 6th I transferred $1200 of BA reward points to my RC cruise in April. Denominations were 2 $500, 1 $150, and 1 $50. The two smaller ones were credited to my account w/in a couple of days, the two larger ones still aren't there. I called and was told that sometimes it takes up to two weeks before sail date, (April for me), before they show up. Really irritated as I wanted to use them on drink packages...there is an okay sale now, $66/day and I'm assuming there will be a better one on Black Friday. I could just buy the packages but I shouldn't have to. Has anyone had experience with this? TIA. Link to comment Share on other sites More sharing options...
PompeySailor Posted October 16, 2023 #2 Share Posted October 16, 2023 (edited) No Did some just last week , was all on account within 5 days Edited October 16, 2023 by PompeySailor Link to comment Share on other sites More sharing options...
Tudy Posted October 16, 2023 #3 Share Posted October 16, 2023 Because of disappointing experiences in the past with redeeming points for OBC, I frequently call them when I have cashed in points and ask for immediate credit to my account. I too wanted to use points for my DBP, so I cashed in the points on the computer and then called them and explained that it was the last day of the sale. They hemmed and hawed, but they did credit the OBC to my account within several minutes. 1 Link to comment Share on other sites More sharing options...
orkaren1 Posted October 16, 2023 #4 Share Posted October 16, 2023 2 hours ago, edspec said: Hello, On the 6th I transferred $1200 of BA reward points to my RC cruise in April. Denominations were 2 $500, 1 $150, and 1 $50. The two smaller ones were credited to my account w/in a couple of days, the two larger ones still aren't there. I called and was told that sometimes it takes up to two weeks before sail date, (April for me), before they show up. Really irritated as I wanted to use them on drink packages...there is an okay sale now, $66/day and I'm assuming there will be a better one on Black Friday. I could just buy the packages but I shouldn't have to. Has anyone had experience with this? TIA. Did you redeem for OBC or for payment towards the cruise? If you did OBC it should show up on your cruise planner within a week. If you did payment towards the cruise it will come off your balance about a week before final payment date. 1 Link to comment Share on other sites More sharing options...
GJustice Posted October 16, 2023 #5 Share Posted October 16, 2023 (edited) I ran into a similar issue a few months back and only after VERY CAREFULLY reviewing the receipt realized I had fat-fingered the booking number 🙂 Called them up and they were able to get them processed on the proper booking number. Also what @Tudy said - call them and they can do it while you're on the phone. They don't LIKE to do it, but will if you're persistent. Edited October 16, 2023 by GJustice Link to comment Share on other sites More sharing options...
edspec Posted October 16, 2023 Author #6 Share Posted October 16, 2023 Thank-you all, I will try calling again. @orkaren1 I redemmed them for obc. Link to comment Share on other sites More sharing options...
Ravensfan1973 Posted October 17, 2023 #7 Share Posted October 17, 2023 I redeemed $100 obc a month ago, still hasn't showed on my account. Link to comment Share on other sites More sharing options...
NRWPA Posted October 17, 2023 #8 Share Posted October 17, 2023 I called and told them I needed them to add the credit right away - I wanted to shop for beverage package, etc. I didn't use the credit until on board but that's really none of their business. I want to see the credit when I redeem it, not have to keep checking on it. 1 Link to comment Share on other sites More sharing options...
cruisegirl1976 Posted October 17, 2023 #9 Share Posted October 17, 2023 I redeemed mine on a Sunday afternoon, and they showed up on my acct within 3 days. , that was about a month ago. Link to comment Share on other sites More sharing options...
handbellplayer Posted October 17, 2023 #10 Share Posted October 17, 2023 Mine are showing up, but not for the right amount. Who do I call - Royal or BOA? (We cruise 11/2.) Link to comment Share on other sites More sharing options...
Tudy Posted October 17, 2023 #11 Share Posted October 17, 2023 15 hours ago, Ravensfan1973 said: I redeemed $100 obc a month ago, still hasn't showed on my account. I highly recommending calling them. I had that happen and was on the ship before I realized it was not credited to my account. I made several trips to guest services, they said they would get it fixed. Never did. I never got credit. Kissed it bye-bye. Link to comment Share on other sites More sharing options...
handbellplayer Posted October 17, 2023 #12 Share Posted October 17, 2023 11 minutes ago, Tudy said: I highly recommending calling them. I had that happen and was on the ship before I realized it was not credited to my account. I made several trips to guest services, they said they would get it fixed. Never did. I never got credit. Kissed it bye-bye. Call RC or BOA? Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted October 17, 2023 #13 Share Posted October 17, 2023 13 minutes ago, handbellplayer said: Call RC or BOA? BOA Royal has nothing to do with it. 1 Link to comment Share on other sites More sharing options...
handbellplayer Posted October 17, 2023 #14 Share Posted October 17, 2023 2 hours ago, Tree_skier said: BOA Royal has nothing to do with it. Not to be argumentative, but this was not my experience. I called BOA first, and they said I needed to call Royal. I called the Crown and Anchor number and they were able to fix the problem. 1 2 Link to comment Share on other sites More sharing options...
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