CH_ca Posted November 21, 2023 #1 Share Posted November 21, 2023 I used to see the Platinum and Regular CPP being offered on the Summary page when you book a cruise online. This has disappeared. When I searched on their website, any links pointing to buy their CPP shows an ERROR. Does anyone know if HAL no longer offers such insurance? Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted November 21, 2023 #2 Share Posted November 21, 2023 HAL has definitely not gotten rid of Platinum and Standard CPP https://www.hollandamerica.com/en/us/plan-a-cruise/pre-post-travel-cruise/cancellation-protection-plan I had no trouble pulling up the CPP information. 1 1 Link to comment Share on other sites More sharing options...
crystalspin Posted November 21, 2023 #3 Share Posted November 21, 2023 No, they just made it harder to find! Log into your booking. Under "Flights and Planning" (far right), choose "Cruise Protection Program". To see the amounts, Click the green bar in the right column and then click a person's name to see the Standard and Platinum prices. 1 Link to comment Share on other sites More sharing options...
CH_ca Posted November 21, 2023 Author #4 Share Posted November 21, 2023 I tried clicking the link to the "Cruise Protection Program" and clicked the drop down plan options beside person's name. No choice (Standard or Platinum) is given. When I clicked the "View Cancellation Policy" and "View Plan Details" I got routed to an ERROR page. The CPP purchase options used to be right on your Booking Summary page when you book online and can be purchased at the same time. Link to comment Share on other sites More sharing options...
Rare TiogaCruiser Posted November 21, 2023 #5 Share Posted November 21, 2023 Are you by chance past the time period when you can buy it? Link to comment Share on other sites More sharing options...
CH_ca Posted November 21, 2023 Author #6 Share Posted November 21, 2023 No it's a new booking for 2024. It's ok I don't have to buy it. I'm just curious why the buying option can be found any more. Link to comment Share on other sites More sharing options...
Red Haired Lady Posted November 21, 2023 #7 Share Posted November 21, 2023 4 hours ago, CH_ca said: No it's a new booking for 2024. It's ok I don't have to buy it. I'm just curious why the buying option can be found any more. Did you make a non-refundable deposit? I'm pretty sure that is why I can't see it either for my 2024 cruise. I called HAL and wad told I was into the penalty period even though final payment isn't due until December. But the rep would not tell me anymore. Link to comment Share on other sites More sharing options...
Rare Mary229 Posted November 21, 2023 #8 Share Posted November 21, 2023 The website is changing again - surprise, surprise. There are a whole new set of links to use while the old ones (now dead) still are there. 1 Link to comment Share on other sites More sharing options...
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