runner2013 Posted February 1 #1 Share Posted February 1 HI all, Have a question about reaching Elite status on X after becoming Diamond on Royal. DH were Emerald status on Royal last year, we took our first X cruise over Christmas and were given the reciprocal status of Select which was great. We've been on Royal since then and have now reached Diamond level status. I was looking at cruises for us on X again, and noticed my account still says my status is Select and not Elite. We were under the impression when we reached Diamond on Royal we would also move up on X and become Elite status level. (at least as far as the perks go. We know our actual point value is much lower since we've only sailed on X once.) Are we wrong in our thinking? or is it we just need to call X and let them know to adjust it? Any help greatly appreciated. TIA Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted February 1 #2 Share Posted February 1 6 minutes ago, runner2013 said: HI all, Have a question about reaching Elite status on X after becoming Diamond on Royal. DH were Emerald status on Royal last year, we took our first X cruise over Christmas and were given the reciprocal status of Select which was great. We've been on Royal since then and have now reached Diamond level status. I was looking at cruises for us on X again, and noticed my account still says my status is Select and not Elite. We were under the impression when we reached Diamond on Royal we would also move up on X and become Elite status level. (at least as far as the perks go. We know our actual point value is much lower since we've only sailed on X once.) Are we wrong in our thinking? or is it we just need to call X and let them know to adjust it? Any help greatly appreciated. TIA Just call Link to comment Share on other sites More sharing options...
d9704011 Posted February 1 #3 Share Posted February 1 (edited) 10 minutes ago, runner2013 said: HI all, Have a question about reaching Elite status on X after becoming Diamond on Royal. DH were Emerald status on Royal last year, we took our first X cruise over Christmas and were given the reciprocal status of Select which was great. We've been on Royal since then and have now reached Diamond level status. I was looking at cruises for us on X again, and noticed my account still says my status is Select and not Elite. We were under the impression when we reached Diamond on Royal we would also move up on X and become Elite status level. (at least as far as the perks go. We know our actual point value is much lower since we've only sailed on X once.) Are we wrong in our thinking? or is it we just need to call X and let them know to adjust it? Any help greatly appreciated. TIA You won't move to Elite status on Celebrity but you will be able to enjoy Elite perks if you book and board a Celebrity cruise ship. cas-loyalty-flyer.pdf Edited February 1 by d9704011 Link to comment Share on other sites More sharing options...
563toM Posted February 1 #4 Share Posted February 1 We had the same problem and once I called Celebrity showed that I actually had 2 accounts set up. The one I kept signing into only showed Select and when she deleted that account it showed Elite. Link to comment Share on other sites More sharing options...
runner2013 Posted February 1 Author #5 Share Posted February 1 33 minutes ago, d9704011 said: You won't move to Elite status on Celebrity but you will be able to enjoy Elite perks if you book and board a Celebrity cruise ship. cas-loyalty-flyer.pdf 511.56 kB · 2 downloads I understand that. but if my status on X says I'm still Select, how will the crew and ship know I should be getting the elite perks? Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted February 1 #6 Share Posted February 1 Call Captains Club to make sure that your two accounts are linked correctly. Link to comment Share on other sites More sharing options...
d9704011 Posted February 1 #7 Share Posted February 1 27 minutes ago, runner2013 said: I understand that. but if my status on X says I'm still Select, how will the crew and ship know I should be getting the elite perks? Ah, I see. Good advice from cruisestitch to ensure the accounts are linked. Link to comment Share on other sites More sharing options...
runner2013 Posted February 1 Author #8 Share Posted February 1 (edited) My hubs just texted me. He went into our accounts individually and took out the Loyalty number then put it back in. That did it. We both now show Elite in the app and on the website. Problem solved. Thanks for the help everybody😊 Edited February 1 by runner2013 Link to comment Share on other sites More sharing options...
Mark_K Posted February 1 #9 Share Posted February 1 3 hours ago, d9704011 said: You won't move to Elite status on Celebrity but you will be able to enjoy Elite perks if you book and board a Celebrity cruise ship. cas-loyalty-flyer.pdf 511.56 kB · 5 downloads When did that change? When I first signed up I was given Elite status with zero points. Link to comment Share on other sites More sharing options...
doghog Posted February 1 #10 Share Posted February 1 2 hours ago, Mark_K said: When did that change? When I first signed up I was given Elite status with zero points. It didn't/hasn't change. That's exactly how the reciprocal program works. RC D, D+, P first time Celebrity equals Elite with "0" cruise points. Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted February 1 #11 Share Posted February 1 (edited) 2 hours ago, Mark_K said: When did that change? When I first signed up I was given Elite status with zero points. That's still the same as far as I know. When we said Celebrity for the first time we were Diamond with Royal and started on Celebrity as Elite with zero points. Only accumulated points through sailing on Celebrity. MSC was the first time we were given points as part of a status match. Edited February 1 by DaKahuna Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now