Trouble connecting to internet plans via Carnival Hub App

[nottypixz]

Recently sailed on the Radiance.

 

First time ever, I couldn't access internet plans via the Hub App on either of my iPhones, but WAS able to do so on my iPad.

 

Has anyone experienced the same and found a solution to this problems?  Service desk no help.

 

I have no VPNs on either phone.  The only difference with iPhone and iPad is my phone has Gmail on it.  All other apps are exactly same. 

 

Any help appreciated before I get back on ship.  

[weezal]

make sure you're connected to wifi on the phone, turn on airplane mode.

may need to forget the wifi network, then rejoin.

quit safari, launch browser app again.

go to carnivalhub.com

[nottypixz]

24 minutes ago, weezal said:

make sure you're connected to wifi on the phone, turn on airplane mode.

may need to forget the wifi network, then rejoin.

quit safari, launch browser app again.

go to carnivalhub.com

@weezal -- Have you run into the same problem? 

[weezal]

3 minutes ago, nottypixz said:

@weezal -- Have you run into the same problem? 

i'm not sure what error you're encountering, so i can't say if my issue was the same, but those steps have gotten me back on, every time.

[MayorDrafty]

Turn off iCloud Private Relay.

[nottypixz]

31 minutes ago, MayorDrafty said:

Turn off iCloud Private Relay.

Private relay was off on both phones.

[MistyRo76]

I’ve had issues connecting. Last cruise my internet plan wouldn’t connect until day 2. Some we’ve cruised with went to guest services when they had an issue. GS tweaked their settings and then it worked. Not sure what specific settings they changed.  

[kdr69]

Was anyone else sharing your plan? If they arent logged out you cant log in. Never had a problem with Logging in except when kid had used it before me and i just went into app and reentered my folio number and it connected every time.

[mz-s]

when you connect to the wifi, go to connect.com in your browser to log in to the plan (or buy a plan if you need to buy one).