Booked my “CBS” Suite offer..FREAKIN NORWAY!!!

[KarmaCruisers]

So I FINALLY got a “smart” person at the office in Santa Clarita (and thank God I got Santa Clarita and not Manila!)

So for the last two weeks (since 20 days after debarkation); I’ve been trying to book my “Come Back Soon” offer of Suite+Plus+$2500 freeplay (yes the “top” ComeBackSoon offer)

now, every time I’ve called the people have said “sorry, it’s not in the system yet, call back later”

TODAY the guy said “it’s not in the system; but let me send you an email real quick and you just reply with a photo of it, while we’re on the phone, and I’ll load it in the system for you”

DONE!!
So he came back from putting me on hold and said “it’s all set my man! And daaaang! A SUITE..you mind stowing me away with you!? Haha”

But it gets better!

The printed offer said “good through 9/7/24”; which pretty much I was set on booking an Alaska cruise (max value; and I haven’t done Glacier Bay yet)

BUUT, something I’ve ALWAYS wanted to do; was see the Northern Lights..but I knew that meant either going to Norway or Iceland..either of which are $$$.

In comes princess, with a 14-day “Search for the Northern Lights cruise”…

BUT two things..

1. It sails on 9/24/24

2. When I looked up the price for a penthouse suite with Plus package it came up to $18,000!! 😳 (The offer said “approx max value $9000.)

But…dude on the phone…click click click...”Ok; so your price today is $688; but you’re going to get $400 back as OBC”

SOOOOOOLD!

I literally was BESIDE myself so excited! A FREAKIN PENTHOUSE SUITE ON THE CARRIBEAN PRINCESS!

I couldn’t believe it until I got the confirmation…zero balance showing!

Immediately went and booked my flights from SFO<>LHR…which on BA was only $1800 p/p for Premium!

HECK YES BABY! DEFINITELY bucket list!

[azbirdmom]

Great deal!  Make sure your Travel Summary shows your free play and free Plus.  At least you have a good email address to use if you need to get that fixed.

[LeeW]

You might not see the aurora since it is pretty light out there at night, but with the overnight in Alta you have a good chance.  Very foggy when we were up there.  Many of your ports don't match the Sky sailing we did, but HIGHLY recommend the Andalsnes Troll Road tour through Norway Excursions.  This tour is cheaper than those through the ship and takes you up the zigzag troll road.  https://www.norwayexcursions.com/en/tour/andalsnes-the-troll-road-and-troll-wall/  Look for the guides in front of the Nordic museum, not across the street by the train station.

[KarmaCruisers]

10 minutes ago, azbirdmom said:

Great deal!  Make sure your Travel Summary shows your free play and free Plus.  At least you have a good email address to use if you need to get that fixed.

I don’t see the freeplay..but I can’t remember if I have in the past or not (I think so?)

Good call on emailing the dude directly 

[KarmaCruisers]

In any case I mean yeah it’s $2500 but it’s just freeplay…so I mean I may not “fight” about it in case they come back and say “ohh you’re offer expired before this cruise so we must correct our error”

[azbirdmom]

5 minutes ago, KarmaCruisers said:

I don’t see the freeplay..but I can’t remember if I have in the past or not (I think so?)

Good call on emailing the dude directly 

 

Yes you definitely should see that if it was done correctly.  Here's a sample of the Travel Summary from a past cruise.  You should also see it if you scroll down on the "Extras" tab on the Princess website.

 

[KarmaCruisers]

53 minutes ago, azbirdmom said:

 

Yes you definitely should see that if it was done correctly.  Here's a sample of the Travel Summary from a past cruise.  You should also see it if you scroll down on the "Extras" tab on the Princess website.

 

Yeah I see evegthing but the freeplay.

but I did just book it TODAY; so maybe I’ll give it a day or so to see if it shows up…but I really don’t want to “rock the boat” haha

[Steelers36]

1 hour ago, KarmaCruisers said:

HECK YES BABY! DEFINITELY bucket list!

You must be feeling like this: 

[KarmaCruisers]

5 minutes ago, Steelers36 said:

You must be feeling like this: 

Yup! And for folks following the saga; I think my wife is going to go..at least when I told her about it, her reply was “that sounds amazing!”

[memoak]

Freeplay should always show in the travel summary 

[KarmaCruisers]

1 hour ago, memoak said:

Freeplay should always show in the travel summary 

Yeah then they probably didn’t attach it..I wonder though if THAT’S the part that “expired” vs. the room/plus..

[PacnGoNow]

Wow!  Just Wow!

[JGmf]

On my CBS offer, it was a giant pain to get it booked....same thing...call Manilla, no help, but after a lot of days and different tries, someone in Arizona (working from home) helped me along.  That said, next time, I'm going to use a cruise vacation planner through Princess.  Why?

 

Well, they didn't apply my free play to this CBS.  So I had to deal with another giant run-around and escalation to others on the phone to finally get it applied.

 

The CVP I called in the interim said they couldn't help with the free play, but said next time book with her and she can run interference on such things.  I'm assuming she wasn't lying.

[memoak]

5 minutes ago, JGmf said:

On my CBS offer, it was a giant pain to get it booked....same thing...call Manilla, no help, but after a lot of days and different tries, someone in Arizona (working from home) helped me along.  That said, next time, I'm going to use a cruise vacation planner through Princess.  Why?

 

Well, they didn't apply my free play to this CBS.  So I had to deal with another giant run-around and escalation to others on the phone to finally get it applied.

 

The CVP I called in the interim said they couldn't help with the free play, but said next time book with her and she can run interference on such things.  I'm assuming she wasn't lying.

My CVP helps out a lot when ever another department screws up a booking. Usually the casino or future cruise departments

[arizonaperson]

14 hours ago, KarmaCruisers said:

Yup! And for folks following the saga; I think my wife is going to go..at least when I told her about it, her reply was “that sounds amazing!”

I followed along on your last Live from…

congrats on booking your suite offer. 

[azbirdmom]

13 hours ago, KarmaCruisers said:

Yeah then they probably didn’t attach it..I wonder though if THAT’S the part that “expired” vs. the room/plus..

 

There shouldn't be anything expired.  You tried during the allotted time to book this cruise and you definitely should get everything you earned.

[KarmaCruisers]

49 minutes ago, azbirdmom said:

 

There shouldn't be anything expired.  You tried during the allotted time to book this cruise and you definitely should get everything you earned.

My voucher states “valid for cruises between 2/20/24 - 9/7/24”…this cruise starts on 9/24/24. So TECHNICALLY it’s expired..the only thing I can think is they extended it out a few weeks because it TOOK them a few weeks to get it on my account..in any case, I’ll email the guy Monday (since I got his email when I verified it) and inquire about the freeplay.

[CalLuvsCrusingToo]

I am dying to hear how many Points you earned on your last cruise to get

"highest" CBS offer?

And which Ship??

Thanks

Edited March 9 by CalLuvsCrusingToo

[CalLuvsCrusingToo]

16 hours ago, KarmaCruisers said:

Yeah I see evegthing but the freeplay.

but I did just book it TODAY; so maybe I’ll give it a day or so to see if it shows up…but I really don’t want to “rock the boat” haha

 

I am nervous for you booking outside the alotted timeframe for cruise.

Nothing or All could be expired if booking outside the cruising timeframe.

It seems to depend on Who you talk to.  Document Everything!

 

Also, Do NOT let them get away with Not giving you your Freeplay!

Some of us have been having issues with this.

Make sure it shows up on your Travel Summary, and when it does?

Bring the hard copy with you on this cruise. 

Hope it all works out.