Coates55 Posted March 25 #1 Share Posted March 25 Assuming there is availability, I presume the Pursers Desk will offer and prices upgrades onboard. Prices to upgrade in advance seem pretty high for a lightly booked cruise. Does anyone have experience of upgrading onboard QE and getting a good price. Link to comment Share on other sites More sharing options...
Bell Boy Posted March 25 #2 Share Posted March 25 (edited) Voyage Sales office is your go to ! Don't be wasting any time at the Pursers desk they do not have the authority for upgrades . 'Voyage sales' will advise you if space is available - they in turn will direct you to the 'Customer Service Manager' who has the authority for upgrades during an itinerary. If the guest complement is full there is often signage at the Purses desk indicting No upgrades available. To reply to your question ; Yes I have on two occasions in the past opted for an upgrade during an itinerary, I've also opted to extend my cruise and continue on the next itinerary, Voyage sales have been my go to . Edited March 25 by Bell Boy 1 1 Link to comment Share on other sites More sharing options...
jazzyboom Posted March 25 #3 Share Posted March 25 We upgraded on the return segment of transatlantic to Southampton. Though this was Queen Mary 2. 3 of us and we paid 1500gbp to upgrade from sheltered to princess grill which was worth it. We went to the pursers desk all easy 2 Link to comment Share on other sites More sharing options...
Bell Boy Posted March 25 #4 Share Posted March 25 1 hour ago, jazzyboom said: We upgraded on the return segment of transatlantic to Southampton. Though this was Queen Mary 2. 3 of us and we paid 1500gbp to upgrade from sheltered to princess grill which was worth it. We went to the pursers desk all easy The Purses desk will have had to first liaise with Voyage Sales to obtain Pricing. The receptionists behind the desk don't have that information - much quicker to visit Voyage sales who have everything at hand, not only the pricing but also advice on staterooms available. 2 Link to comment Share on other sites More sharing options...
Rare BlueRiband Posted March 25 #5 Share Posted March 25 FWIW, when I was on board QM2 in late November the Voyage Sales desk was available by appointment only. 1 Link to comment Share on other sites More sharing options...
Bell Boy Posted March 26 #6 Share Posted March 26 20 hours ago, BlueRiband said: FWIW, when I was on board QM2 in late November the Voyage Sales desk was available by appointment only. For a Seasoned Cunard sailor like you 😉 (me and a few others on this board) appointments are easy , possibly within an hour or so. I noticed on Queen Victoria last year they have an additional Voyage Sales Manager, the total being three in the office. Link to comment Share on other sites More sharing options...
exlondoner Posted March 26 #7 Share Posted March 26 16 minutes ago, Bell Boy said: For a Seasoned Cunard sailor like you 😉 (me and a few others on this board) appointments are easy , possibly within an hour or so. I noticed on Queen Victoria last year they have an additional Voyage Sales Manager, the total being three in the office. If they are going show favouritism to anyone, wouldn’t it be sensible to show it to those on their first or second voyage, rather than those who have done many voyages and are likely to book anyway, even if they have to wait a little. I wonder if I shall ever be regarded as a Seasoned Cunard sailor? Not yet anyway. 1 Link to comment Share on other sites More sharing options...
Bell Boy Posted March 26 #8 Share Posted March 26 1 minute ago, exlondoner said: If they are going show favouritism to anyone, wouldn’t it be sensible to show it to those on their first or second voyage, rather than those who have done many voyages and are likely to book anyway, even if they have to wait a little. I wonder if I shall ever be regarded as a Seasoned Cunard sailor? Not yet anyway. I was actually thinking of You and Victoria 2 (and even Big Mac) when I was posting the above 😅 1 Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted March 26 #9 Share Posted March 26 On 3/25/2024 at 11:15 AM, Bell Boy said: Voyage Sales office is your go to ! Don't be wasting any time at the Pursers desk they do not have the authority for upgrades . 'Voyage sales' will advise you if space is available - they in turn will direct you to the 'Customer Service Manager' who has the authority for upgrades during an itinerary. If the guest complement is full there is often signage at the Purses desk indicting No upgrades available. To reply to your question ; Yes I have on two occasions in the past opted for an upgrade during an itinerary, I've also opted to extend my cruise and continue on the next itinerary, Voyage sales have been my go to . I've seen the "no upgrades" sign on nearly every cruise I've taken. I sometimes wondered if they put that out to stop people asking. I never would have thought to go to voyage sales and ask them. I wonder if upgrade availability will be reduced by the "bid up" option. 3 Link to comment Share on other sites More sharing options...
exlondoner Posted March 26 #10 Share Posted March 26 7 minutes ago, Bell Boy said: I was actually thinking of You and Victoria 2 (and even Big Mac) when I was posting the above 😅 I certainly wouldn’t consider myself a seasoned Cunarder, and certainly have never been aware of any priority treatment from the Sales Office, but who knows? One thing that helps is to go and see them early in the cruise before the abbreviated brochures appear in cabins. Link to comment Share on other sites More sharing options...
exlondoner Posted March 26 #11 Share Posted March 26 5 minutes ago, 3rdGenCunarder said: I've seen the "no upgrades" sign on nearly every cruise I've taken. I sometimes wondered if they put that out to stop people asking. I never would have thought to go to voyage sales and ask them. I wonder if upgrade availability will be reduced by the "bid up" option. Yes, so have I, though, as time has gone on, I’ve become less inclined to believe it. In any case, they must have some empty cabins to cope with the victims of plumbing catastrophes and the like. Link to comment Share on other sites More sharing options...
Rare Victoria2 Posted March 26 #12 Share Posted March 26 1 hour ago, exlondoner said: If they are going show favouritism to anyone, wouldn’t it be sensible to show it to those on their first or second voyage, rather than those who have done many voyages and are likely to book anyway, even if they have to wait a little. I wonder if I shall ever be regarded as a Seasoned Cunard sailor? Not yet anyway. I consider myself a loyal Cunard passenger rather than any other title and I find it easy to get appointments with Future Sales but rather than favouritism as I don't know the staff now, and they don't know me, I assumed everyone can do the same if they phone up for a f2f. I did go and see them early last year to enquire about upgrading Q2 to a Q1 on a cruise later in the year, but was told the waitlist was quite long, so not worth bothering. OK. C'est la vie but when a Q1 appeared on the website [I looked twice a day after that], we booked it pdq! Had to pay the full difference, but we got our 'upgrade'. 1 Link to comment Share on other sites More sharing options...
exlondoner Posted March 26 #13 Share Posted March 26 20 minutes ago, Victoria2 said: I consider myself a loyal Cunard passenger rather than any other title and I find it easy to get appointments with Future Sales but rather than favouritism as I don't know the staff now, and they don't know me, I assumed everyone can do the same if they phone up for a f2f. I did go and see them early last year to enquire about upgrading Q2 to a Q1 on a cruise later in the year, but was told the waitlist was quite long, so not worth bothering. OK. C'est la vie but when a Q1 appeared on the website [I looked twice a day after that], we booked it pdq! Had to pay the full difference, but we got our 'upgrade'. I’ve read several accounts on here of people who were on the waiting list, but heard nothing, until they rang up, having looked at the website, and bingo, there was a cabin. 2 Link to comment Share on other sites More sharing options...
Down-Unders Posted April 19 #14 Share Posted April 19 On 3/26/2024 at 1:56 AM, jazzyboom said: We upgraded on the return segment of transatlantic to Southampton. Though this was Queen Mary 2. 3 of us and we paid 1500gbp to upgrade from sheltered to princess grill which was worth it. We went to the pursers desk all easy Pursers Desk is the way to go as there is a chain of command pursers desk first for anything and if you you are not satisfied they will listen and direct you to the next step. This is why we love Cunard they listen and act. The no upgrade signs are there for the boarding of a new cruise, could you imagine how many people would be bothering the Pursers Desk on one of their busiest times, but do believe they forget to remove the signs once the ship is underway. Link to comment Share on other sites More sharing options...
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