QA Covid Positive Passengers

[Mareblu]

6 minutes ago, david63 said:

It sounds to me more a case of not allowing any bad press get in the way of today's proceedings.

 

I was always of the impression that a ship's Captain had the last word and if he/she said you are to be confined to your cabin then you are confined to your cabin - end of.

It’s beyond belief.  They are indeed idiots, but the Officers making this decision should be held accountable for endangering the ship’s community.  There are many frail and elderly aboard, and so many in Grills.  How irresponsible (and weak) to capitulate in this disgraceful way.

[Pear Carr]

I am disgusted that these infected, rude passenger's have not been escorted off the ship - obviously no consideration for fellow passengers or crew. Cunard need to explain their decision making process in this fiasco!

[Winifred 22]

There is no Public Health requirement to isolate if you test positive for Covid so unfortunately whatever you think about it their hands were tied. You can’t confine someone to their cabin if they are not  actually breeching any policies sadly nor force them to seek medical treatment. Sadly being rude, obnoxious and selfish is not a reason to force someone to stay in there cabin. They can request they do. It depends at the end of the day if the  Captain thought their  behavior was awful enough to warrant being disembarked but unfortunately with today’s policies regarding Covid that route is not an option. Sadly there must be many folk going around with Covid infecting all

and sundry.

 

Edited June 3 by Winifred 22

[S1971]

38 minutes ago, Winifred 22 said:

There is no Public Health requirement to isolate if you test positive for Covid so unfortunately whatever you think about it their hands were tied. You can’t confine someone to their cabin if they are not  actually breeching any policies sadly nor force them to seek medical treatment. Sadly being rude, obnoxious and selfish is not a reason to force someone to stay in there cabin. They can request they do. It depends at the end of the day if the  Captain thought their  behavior was awful enough to warrant being disembarked but unfortunately with today’s policies regarding Covid that route is not an option. Sadly there must be many folk going around with Covid infecting all

and sundry.

 

 

Possibly correct, no policy, no enforcement maybe?

 

However, their self righteous attitude, shouting, bawling and being a general nuisance to crew and other passenger's gives the Captain more than enough ammunition to enforce their departure.

 

Upgrading them simply makes a mockery of any onboard authority.

 

I'm sure those unsuspecting passengers being seated near them for the remainder of the cruise will be happy if it's passed to them, especially if they have underlying health condition.

 

Cunard has a Duty of Care now they are aware of the positive case??

 

Hopefully no one gets unwell, be interesting should someone be made aware and gets ill where Cunard would stand.

 

 

 

 

Edited June 3 by S1971

[Winifred 22]

8 minutes ago, S1971 said:

 

Possibly correct, no policy, no enforcement maybe?

 

However, their self righteous attitude, shouting, bawling and being a general nuisance to crew and other passenger's gives the Captain more than enough ammunition to enforce their departure.

 

Upgrading them simply makes a mockery of any onboard authority.

 

I'm sure those unsuspecting passengers being seated near them for the remainder of the cruise will be happy if it's passed to them, especially if they have underlying health condition.

 

Cunard has a Duty of Care now they are aware of the positive case??

 

 

 

 

They have no grounds to detain them under current health protocols.  If you take a cruise sadly you take the risk of potentially catching something which is freely circulating in the community. I was on Queen Mary last week, I am sure there would have been people onboard with COVID but it was my choice to travel in a lift, visit a crowded venue  etc.. If I had caught it I would in  no way blame Cunard. I am travelling to London tomorrow my choice and risk again. 

Edited June 3 by Winifred 22

[S1971]

1 minute ago, Winifred 22 said:

They have no grounds to detain them under current health protocols.  If you take a cruise sadly you take the risk of potentially catching something which freely circulating in the community. I was on Queen Mary last week, I am sure there would be people onboard with COVID but it was my choice to travel in a lift, visit a crowded venue  etc.. If I had caught it I would in on way blame Cunard. I am travelling to London tomorrow my choice and risk again. 

 

I don't deny what you say is correct, but purely for the safety of others onboard there should be a duty of care from Cunard to protect as they would with norovirus.

 

All that aside, the behaviour described by MB2 shouldn't have been rewarded, taking all things into account they should've been disembarked.

 

 

[Victoria2]

Just now, S1971 said:

 

I don't deny what you say is correct, but purely for the safety of others onboard there should be a duty of care from Cunard to protect as they would with norovirus.

 

All that aside, the behaviour described by MB2 shouldn't have been rewarded, taking all things into account they should've been disembarked.

 

 

If legally, Cunard can not stop 'them' from roaming around then their hands are tied, whatever anyone might say and as 'they' are probably not nasty enough to be disembarked, to be 'rewarded' with such an upgrade [ship not full obviously] does seem to be unfair to those who would do the right thing.

[safarigal]

2 hours ago, Megabear2 said:

Unfortunately I'm witnessing a very unfortunate episode and am not being allowed to leave this area.

 

A couple have unfortunately contracted covid and are involved in a screaming match with the officers who are trying to get them to a doctor and moved to a balcony cabin.

 

I'm sitting drinking my coffee and its getting very unpleasant. They've even shouted at me that it's me and people like me who've made them ill by not wearing a mask. 

 

It's become most distasteful. I did have a sense of pity for them to start but now they're shouting about their rights and suing Cunard that has rapidly disappeared.

I was at the pursers desk this morning when Callum was trying to talk with them. I feel they were rather inappropriate with him, as he was trying to be so diplomatic in what is certainly a very difficult situation. I understand that they must be frustrated, and hope that they do not get really sick, but it really was unnecessary for them to be like that, especially in earshot of all of us in the lobby.

[safarigal]

Just now, Victoria2 said:

If legally, Cunard can not stop 'them' from roaming around then their hands are tied, whatever anyone might say and as 'they' are probably not nasty enough to be disembarked, to be 'rewarded' with such an upgrade [ship not full obviously] does seem to be unfair to those who would do the right thing.

There was a reporter for a Mersey Side radio station in the stateroom next to ours, and he disembarked this morning - I am assuming that's the stateroom they are getting.

[King Amo]

Their booking terms and conditions give Cunard the right to disembark them if they refused to be confined to the stateroom or medical centre. I imagine they were not, on this occasion, given the likely stink they'd have kicked up to the waiting press shoreside, so the staff were caught between a rock and a hard place. They probably went for the upgrade option to try and strike the best balance and hope the guests calm down and think of others around them. 

[S1971]

16 minutes ago, Victoria2 said:

If legally, Cunard can not stop 'them' from roaming around then their hands are tied, whatever anyone might say and as 'they' are probably not nasty enough to be disembarked, to be 'rewarded' with such an upgrade [ship not full obviously] does seem to be unfair to those who would do the right thing.

 

I'm personally talking about what is "legal" or not, this is not a criminal act.

 

This is a policy issue, Cunard like all cruiselines and airlines reserves the right to disembark passengers on health or behavioral issues.

 

I think they would've had grounds to do that here, but as has been said, the importance of the day, they probably chose not too.

Edited June 3 by S1971

[Winifred 22]

Just now, King Amo said:

Their booking terms and conditions give Cunard the right to disembark them if they refused to be confined to the stateroom or medical centre. I imagine they were not, on this occasion, given the likely stink they'd have kicked up to the waiting press shoreside, so the staff were caught between a rock and a hard place. They probably went for the upgrade option to try and strike the best balance and hope the guests calm down and think of others around them. 

You are correct but having COVID is not  currently grounds to do this. You  are not required to seek medical treatment or be forced to stay in the medical centre or your cabin if you have COVID. 

[Victoria2]

7 minutes ago, S1971 said:

 

I'm personally talking about what is "legal" or not, this is not a criminal act.

 

This is a policy issue, Cunard like all cruiselines and airlines reserves the right to disembark passengers on health or behavioral issues.

 

I think they would've had grounds to do that here, but as has been said, the importance of the day, they probably chose not too.

Disembark without grounds and there's a law suit ready to be filed and although I assume you know the background to all this, I don't so will leave it at that.

[S1971]

5 minutes ago, Winifred 22 said:

You are correct but having COVID is not  currently grounds to do this. You  are not required to seek medical treatment or be forced to stay in the medical centre or your cabin if you have COVID. 

 

I disagree, given that they appear to have refused to attend the medical centre, I would say the doctor onboard has the grounds to have them disembarked, given the potential seriousness of a full on outbreak.

 

Anyway this aside, hope everyone has a lovely day.

[Pushpit]

Going from Inside to PG probably would impress them enough to be more suite based rather than wandering around, so while it isn't what I would offer, I can see some logic to it. I don't really get the point of this though: these guests went to the Purser's Desk and said "We've got COVID-19", what did they expect to happen next?

[S1971]

12 minutes ago, Victoria2 said:

Disembark without grounds and there's a law suit ready to be filed and although I assume you know the background to all this, I don't so will leave it at that.

 

No, we are not onboard, but I trust those onboard have given an accurate account of what they've witnessed, so I have no doubts on what's been said.

 

I think there's plenty of grounds to disembark, anyway enough said.

 

Let's enjoy the positives.

Edited June 3 by S1971

[Victoria2]

Just now, Pushpit said:

Going from Inside to PG probably would impress them enough to be more suite based rather than wandering around, so while it isn't what I would offer, I can see some logic to it. I don't really get the point of this though: these guests went to the Purser's Desk and said "We've got COVID-19", what did they expect to happen next?

Sadly  Pushpit, given some of the behaviour we saw and heard about on our cruise, nothing surprises me.

[jay1283]

12 minutes ago, Victoria2 said:

Sadly  Pushpit, given some of the behaviour we saw and heard about on our cruise, nothing surprises me.

I'm sorry to hear this. Perhaps there is something about a British Isles cruise which attracts a certain person who might not normally be found on a Cunard ship.

[Victoria2]

7 minutes ago, jay1283 said:

I'm sorry to hear this. Perhaps there is something about a British Isles cruise which attracts a certain person who might not normally be found on a Cunard ship.

We have numerous ones under our belt and I would say the decorous nature of the high age profile precluded unpleasant behaviour. Snoring from the sleepy heads around the ship of an afternoon...yes! 😄

[GeorgianGal100]

46 minutes ago, Pushpit said:

Going from Inside to PG probably would impress them enough to be more suite based rather than wandering around, so while it isn't what I would offer, I can see some logic to it. I don't really get the point of this though: these guests went to the Purser's Desk and said "We've got COVID-19", what did they expect to happen next?

How does anyone know they actually have covid, maybe they just wanted a better cabin and view which might be why they refused a test?  Seems an easy way to get an upgrade but would really hope they don't get the perks of a PG.  When I came down with it on QV I was thinking of others and not leaving the room, I still worry that I spread it to a vulnerable guest before knowing I had it.

[King Amo]

1 hour ago, Winifred 22 said:

You are correct but having COVID is not  currently grounds to do this. You  are not required to seek medical treatment or be forced to stay in the medical centre or your cabin if you have COVID. 

I'm not wanting to bang on about this, but am genuinely interested where this change has occurred, as clause 23 of the booking conditions hosted on the Cunard web page, and the relevant question in the FAQs both say they can ask you to isolate. I know Cunard are pretty lax at updating their information on the website, but in the absence of anything else, what are we to go on?

[Host Hattie]

I've split this discussion into a new thread so the naming ceremony thread can carry on without it.

[Pushpit]

10 minutes ago, King Amo said:

I'm not wanting to bang on about this, but am genuinely interested where this change has occurred, as clause 23 of the booking conditions hosted on the Cunard web page, and the relevant question in the FAQs both say they can ask you to isolate. I know Cunard are pretty lax at updating their information on the website, but in the absence of anything else, what are we to go on?

The laws relating to COVID control has all lapsed, and from a public health perspective we now treat COVID-19 as a health risk in the same way as influenza or chicken pox. However it remains a Notifiable disease, plus public health on ships has its own regulations, the Public Health (Ships) Regulations, which will be familiar to some here for the QQ flags that go up when a ship is under quarantine. So the master would definitely have the power to confine someone to a specific area of the ship if she wanted so to do, or to have them removed from the vessel. This power to the master or the ship's medical officer, is unique in English law, the police can't do this, for example, except at the master's direction.

[Dermotsgirl]

3 hours ago, S1971 said:

 

I don't deny what you say is correct, but purely for the safety of others onboard there should be a duty of care from Cunard to protect as they would with norovirus.

 

 

 

 

There should be, but there isn't.

 

Since the restart of cruising, the cruiselines have been been very reluctant to even mention Covid on their ships, and most cruisers, like most people everywhere, are happy that Covid is not mentioned.

 

It's a sort of mutual silence, that the majority seem to accept.  

[exlondoner]

What I don’t understand is why the infected people told the Purser’s office they had it? Why not just keep quiet and save hassle?