Email address for President

[artvlay]

We had a problem on a recent cruise and after three attempts to resolve it, nothing was accomplished.

I'm trying to take care of it without contacting AMEX.

Does someone have a current email address? Thank you.

[Outerdog]

40 minutes ago, artvlay said:

I'm trying to take care of it without contacting AMEX.

 

Sounds like you've already tried.

 

Rather than sending an email that'll go unanswered for months, if at all, just contact amex and let them handle it. It's what they do.

[Kay S]

If you do email John Padget, make all your "s" like this:  $.  It'$ the only thing that will get hi$ attention.  He $till won't do anything for you, but you can try. 😝

[PacnGoNow]

10 hours ago, artvlay said:

We had a problem on a recent cruise and after three attempts to resolve it, nothing was accomplished.

I'm trying to take care of it without contacting AMEX.

Does someone have a current email address? Thank you.

John Padgett, President Princess Cruises

 

JPadgett@Princesscruises.com

[skynight]

Sounds like Princess charged what you believe is an incorrect amount. I would challenge this through the credit card. If you wish to contact John Padgett I would use a USPS letter, not email. Email will be in a super large group that may get looked at in CA or maybe in the Philippines. You may receive some sort of reply months from now. A letter will go to his office staff assigned to review thousands of complaints. You probably will get a quicker response.  

[geoherb]

Princess is seriously behind in answering complaints. I received an email yesterday from customer relations for a complaint I made in September 2022. And she did not even answer my question about why I did not receive what I should have received in refundable onboard credit. She thinks the folio is self-explanatory. It's not.

 

I would contact Amex if you were overcharged. There's a time limit on filing a credit card dispute.

 

Someone posted two Princess contacts to try in addition to John Padgett in response to my Island Princess problems thread:

 

Primary Contact
Collin Steinke
Director, Customer Relations
24305 Town Center Drive
Santa Clarita, CA 91355
csteinke@princesscruises.com

 

Secondary Contact
Lorna Warren
Vice President Guest Services
24305 Town Center Drive
Santa Clarita, CA 91355
lwarren@princesscruises.com

 

 

Edited June 18 by geoherb

[azbirdmom]

41 minutes ago, geoherb said:

Princess is seriously behind in answering complaints. I received an email yesterday from customer relations for a complaint I made in September 2022. And she did not even answer my question about why I did not receive what I should have received in refundable onboard credit. She thinks the folio is self-explanatory. It's not.

 

I would contact Amex if you were overcharged. There's a time limit on filing a credit card dispute.

 

Someone posted two Princess contacts to try in addition to John Padgett in response to my Island Princess problems thread:

 

Primary Contact
Collin Steinke
Director, Customer Relations
24305 Town Center Drive
Santa Clarita, CA 91355
csteinke@princesscruises.com

 

Secondary Contact
Lorna Warren
Vice President Guest Services
24305 Town Center Drive
Santa Clarita, CA 91355
lwarren@princesscruises.com

 

 

It's been my experience that emails to this group are answered much faster than ones sent to the generic Customer Relations email address.