artvlay Posted June 18 #1 Share Posted June 18 We had a problem on a recent cruise and after three attempts to resolve it, nothing was accomplished. I'm trying to take care of it without contacting AMEX. Does someone have a current email address? Thank you. Link to comment Share on other sites More sharing options...
Outerdog Posted June 18 #2 Share Posted June 18 40 minutes ago, artvlay said: I'm trying to take care of it without contacting AMEX. Sounds like you've already tried. Rather than sending an email that'll go unanswered for months, if at all, just contact amex and let them handle it. It's what they do. 2 Link to comment Share on other sites More sharing options...
Kay S Posted June 18 #3 Share Posted June 18 If you do email John Padget, make all your "s" like this: $. It'$ the only thing that will get hi$ attention. He $till won't do anything for you, but you can try. 😝 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted June 18 #4 Share Posted June 18 10 hours ago, artvlay said: We had a problem on a recent cruise and after three attempts to resolve it, nothing was accomplished. I'm trying to take care of it without contacting AMEX. Does someone have a current email address? Thank you. John Padgett, President Princess Cruises JPadgett@Princesscruises.com Link to comment Share on other sites More sharing options...
skynight Posted June 18 #5 Share Posted June 18 Sounds like Princess charged what you believe is an incorrect amount. I would challenge this through the credit card. If you wish to contact John Padgett I would use a USPS letter, not email. Email will be in a super large group that may get looked at in CA or maybe in the Philippines. You may receive some sort of reply months from now. A letter will go to his office staff assigned to review thousands of complaints. You probably will get a quicker response. 1 Link to comment Share on other sites More sharing options...
Rare geoherb Posted June 18 #6 Share Posted June 18 (edited) Princess is seriously behind in answering complaints. I received an email yesterday from customer relations for a complaint I made in September 2022. And she did not even answer my question about why I did not receive what I should have received in refundable onboard credit. She thinks the folio is self-explanatory. It's not. I would contact Amex if you were overcharged. There's a time limit on filing a credit card dispute. Someone posted two Princess contacts to try in addition to John Padgett in response to my Island Princess problems thread: Primary Contact Collin Steinke Director, Customer Relations 24305 Town Center Drive Santa Clarita, CA 91355 csteinke@princesscruises.com Secondary Contact Lorna Warren Vice President Guest Services 24305 Town Center Drive Santa Clarita, CA 91355 lwarren@princesscruises.com Edited June 18 by geoherb Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted June 18 #7 Share Posted June 18 41 minutes ago, geoherb said: Princess is seriously behind in answering complaints. I received an email yesterday from customer relations for a complaint I made in September 2022. And she did not even answer my question about why I did not receive what I should have received in refundable onboard credit. She thinks the folio is self-explanatory. It's not. I would contact Amex if you were overcharged. There's a time limit on filing a credit card dispute. Someone posted two Princess contacts to try in addition to John Padgett in response to my Island Princess problems thread: Primary Contact Collin Steinke Director, Customer Relations 24305 Town Center Drive Santa Clarita, CA 91355 csteinke@princesscruises.com Secondary Contact Lorna Warren Vice President Guest Services 24305 Town Center Drive Santa Clarita, CA 91355 lwarren@princesscruises.com It's been my experience that emails to this group are answered much faster than ones sent to the generic Customer Relations email address. Link to comment Share on other sites More sharing options...
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