Website down?

[Vineyard View]

I have been trying since yesterday evening to search cruise parameters for next year. I keep getting ‘something went wrong’. Anyone else running up against this? 

[nancygp]

9 minutes ago, Vineyard View said:

I have been trying since yesterday evening to search cruise parameters for next year. I keep getting ‘something went wrong’. Anyone else running up against this? 

same here

 

Nancy

[Vineyard View]

Okay. Thank you. I appreciate your responding Nancy!

[cruising kirby]

I suspect they have taken the site down to load the new cruises for 2025 and 2026 post the Encore Suez cancellations.  I think the timing for release of the new programme is about now

[Mary229]

HAL is down also, same IT team

Edited June 22 by Mary229

[labonnevie]

• Strange. 
  Posters are reporting that Regent’s website is down tonight. 
  Cruise gremlins…

[Vineyard View]

I read that as of 7/1 a new rule/law goes into affect that all cruise lines have to include all port fees and taxes, etc in the pricing. I am wondering if it has anything to do with that given multiple lines down. 

[kbnovak]

8 hours ago, Vineyard View said:

I read that as of 7/1 a new rule/law goes into affect that all cruise lines have to include all port fees and taxes, etc in the pricing. I am wondering if it has anything to do with that given multiple lines down. 

That's technically only true for consumers who live in California--it's a new state law.

But all of the major cruise lines have indicated that they will be changing their pricing nationwide to comply with the new law, and make it easier for the consumer to compare apples-apples.

[nancygp]

15 hours ago, Vineyard View said:

I have been trying since yesterday evening to search cruise parameters for next year. I keep getting ‘something went wrong’. Anyone else running up against this? 

website is now working

 

nancy

[Isklaar]

2 hours ago, nancygp said:

website is now working

 

nancy

 

Can confirm the UK site is also now working.

[Mahogany]

Just tried. Something went wrong! still

[Vineyard View]

I was just able to get onto the website. It still does not include taxes in pricing - which I read will be mandatory on all lines starting July 1st, so that was not the reason for being down. 

[Isklaar]

YCMIU. I can now only access the U.S site, not the UK site.

[annapolitan369]

The website is up but my booking is missing.  Has this happened to anyone else?  I'll call Seabourn if it does not appear soon.

[Globalia]

Whether it's working or it doesn't, the SB website has to be one of the clumsiest, most outdated, slow, jumbled up, filled with poor, old, or badly inserted low-res photos, and generally far from intuitive and easy to use, websites in the entire cruise industry. It does the SB brand no favours at all, a horror show of mediocrity and poor attention to customer need.

 

As SB regulars as my wife and I are, it's incredible that SB's senior management have not tried their own site and discovered its lamentable properties.

[BasandSyb]

In total agreement Globalia.

[DTtravelers]

11 hours ago, Globalia said:

Whether it's working or it doesn't, the SB website has to be one of the clumsiest, most outdated, slow, jumbled up, filled with poor, old, or badly inserted low-res photos, and generally far from intuitive and easy to use, websites in the entire cruise industry.

 

I'm not so sure.  The competition for worst website seems pretty intense:

 

explora-journeys-please-fix-your-it-systems-this-is-becoming-a-joke/

 

windstar-website

 

[highplanesdrifters]

It's a race to the bottom.