Casino Royal "players club"

[kenf333]

As some know there is a “players club” in casino royal. You cant find any information about this before sailing and you must enroll to the casino manager the first day of your sailing. The unwritten rules vary depending on your game of choice, for me it was blackjack. I was told I had to play an average of $25 per hand and a minimum of 2hrs per day, that after my cruise I would receive information on what the program entitles you to. No problem I thought. When I returned I called a few days later and spoke with what seemed to be the only person working that department and was told he had the sailing information before my cruise and the one after but not my sailing, and he would email the casino manager for the information and return a call within a few days. No cal no nothing a week later so I call again, this time I was directed to voicemail and left a message, two days later no call. I called customer service and told them about my issue I was assured a return call. A few days passed still nothing; I call again and sent direct to VM. I at this point was not happy and called customer service again they said they are working on my case and some one would call again, I expressed that’s the same song and dance that I had been told all along, the lady then put me on hold and when she returned told me she sent an email to the director of casino operations, and he would call me within a couple of hours. He did and informed me that I did not meet the minimum play of $50 per average hand and the three hour limit. I explained I was told $25 and 2 hrs were what I was told. He said no its $50 and 3 hrs. Does anyone know or have what the real rules are? I know my average play was over $50 and time played far exceeded the requirements but do not know what to do.

[kenf333]

To any one that might consider this program be ware there is nothing printed or posted, you are at the mercy of the cruise line.

[cb at sea]

Since the "perks" of the ship's players club are nowhere NEAR as generous as Vegas or even Atlantic City, I've never worried about it! And you are at the mercy of whatever "minimums" they decide on...

Of course, I don't play $50 per hand for 3 hours daily, since everytime I play BJ on a ship, the dealer NEVER, EVER loses! Ever! Very frustrating!

[ksuds]

I agree.......I had heard 25.00 per hand for two hours.

[kenf333]

Since the "perks" of the ship's players club are nowhere NEAR as generous as Vegas or even Atlantic City, I've never worried about it! And you are at the mercy of whatever "minimums" they decide on...

Of course, I don't play $50 per hand for 3 hours daily, since everytime I play BJ on a ship, the dealer NEVER, EVER loses! Ever! Very frustrating!

 

The first night and day you can win. But after that forget it.

 

 

I agree.......I had heard 25.00 per hand for two hours.

 

Thats what the manager told me and thats what I did. After trying to resolve this for a couple of weeks I just canceled my next three cruises.

[Mark_K]

As some know there is a “players club” in casino royal. You cant find any information about this before sailing and you must enroll to the casino manager the first day of your sailing. The unwritten rules vary depending on your game of choice, for me it was blackjack. I was told I had to play an average of $25 per hand and a minimum of 2hrs per day, that after my cruise I would receive information on what the program entitles you to. No problem I thought. When I returned I called a few days later and spoke with what seemed to be the only person working that department and was told he had the sailing information before my cruise and the one after but not my sailing, and he would email the casino manager for the information and return a call within a few days. No cal no nothing a week later so I call again, this time I was directed to voicemail and left a message, two days later no call. I called customer service and told them about my issue I was assured a return call. A few days passed still nothing; I call again and sent direct to VM. I at this point was not happy and called customer service again they said they are working on my case and some one would call again, I expressed that’s the same song and dance that I had been told all along, the lady then put me on hold and when she returned told me she sent an email to the director of casino operations, and he would call me within a couple of hours. He did and informed me that I did not meet the minimum play of $50 per average hand and the three hour limit. I explained I was told $25 and 2 hrs were what I was told. He said no its $50 and 3 hrs. Does anyone know or have what the real rules are? I know my average play was over $50 and time played far exceeded the requirements but do not know what to do.

For blackjack it was $50/2 hrs a day when it was announced, it may have changed:

 

http://www.royalcaribbean.com/emailLinks/newsletter.do?newsletterStyle=style2&EVENT_TYPE=newsletter&event_date=06-01-2007&sequence_code=a

[vator90]

I joined not long after it began, and it was $50.00 for 2 hours each day, minimum. Slots were $1.00 max coins 2 hours each day. I have since canceled my "membership" due to the ludicrous charging of 3% for me to get chips to play. You are at the mercy of the floor people as to whether they track you correctly or give you proper info.

[mndk]

along the same line, I was disappointed to find out that the satellite poker tournaments they advertise on the Royal Caribbean site (one of these tourneys per cruise, if you win the prize includes a complimentary cruise on a specific date/ship to play for the Grand Prize, whatever that is) were not in effect on the Independence when I sailed earlier this month. The casino staff had heard of it, but just said it wasn't available on this ship yet and there was no further information. Being that it's the newest ship in the fleet for now, I was a little surprised that they wouldn't have a widely-advertised feature like this available. There certainly was no shortage of other poker tournaments or willing poker players, so it's not like they cancelled it due to a lack of interest.

 

btw, regarding the players club: I was told by the casino supervisor that the required 'action' per hand varied depending on the game. I believe for 3-card poker it was $75 per hand and for blackjack I want to say $100/hand for 3 hours.

[nolimits]

You can read requirements by clicking thru RC.....com. They are not looking to be vegas just give perks to cruisers who gamble alot of money . I am a member and bet min 50 $ because those are the rules normaly would play 100 in regular casino keeps nonplayers away. Check other threads for more info I also am not pleased with office and there organization.Primarely cater to slots players

[kenf333]

They state average play, so $25 or fifty, two or three hours with the odds I was more than qualified. Agian the big problem is there are no posted rules. I cancelled my other three cruises for this year and now they want to discount this and that, sorry I wasn't looking for a hand out just to get into the program.

[massfriends]

This is copied from the letter my DH received on our Mariner cruise in Sept. 2007.

 

The Players club cruise discount is based on your "casino action" on each previous sailing. Whether you win, lose or break even, you'll earn discounts toward your next Royal Caribbean cruise vacation.

 

Qualifying for this cruise discount is easy. Simply play at least two hours per day during your cruise, placing the following minimum bets: Blackjack/Dice at $50.00 per hand/roll; Caribbean Stud/Let It Ride/Three Card Poker/Roulette at $25.00 per hand/spin; Slots at $5.00 per spin.

 

We where disappointed with our casino experience last week on Explorer....as far as slots go, the machine's have NO slot for your seapass, so NO way to rate actual slot play. When we asked about being rated on the slots, they said, we have your pic and know when your in the casino....:rolleyes:

 

The casino employee's where really great and did greet us by name everytime they saw us and hopefully rated table play as well as slot play accordingly but, we have our doubt's...:(

[kenf333]

This is copied from the letter my DH received on our Mariner cruise in Sept. 2007.

 

The Players club cruise discount is based on your "casino action" on each previous sailing. Whether you win, lose or break even, you'll earn discounts toward your next Royal Caribbean cruise vacation.

 

Qualifying for this cruise discount is easy. Simply play at least two hours per day during your cruise, placing the following minimum bets: Blackjack/Dice at $50.00 per hand/roll; Caribbean Stud/Let It Ride/Three Card Poker/Roulette at $25.00 per hand/spin; Slots at $5.00 per spin.

 

We where disappointed with our casino experience last week on Explorer....as far as slots go, the machine's have NO slot for your seapass, so NO way to rate actual slot play. When we asked about being rated on the slots, they said, we have your pic and know when your in the casino....:rolleyes:

 

The casino employee's where really great and did greet us by name everytime they saw us and hopefully rated table play as well as slot play accordingly but, we have our doubt's...:(

 

They claim it to be $50 per hand and 3 hrs per day now, not the same as it was told to me on the ship. Funny you call the 800 number to the club and they seem lost.

[meansun]

Did anyone see the new Texas Hold'em table? You buy in for at least $100 and its video poker like online, but you are sitting at the table playing against each other.

 

Thanks god they did not use that for the tournament.

[piercetc4]

somehow i got an email from casino royale players club a few months ago- i do not meet the req'd play to qualify to be a member- the rules were in the email- i forget what they were- but think it was like $50 a hand for 2 hrs daily for b.j. and thought slots was $5 machines- maybe you could google casino royale for more info-

so you cancelled 3 cruises because of their lack of response?

wow-

one ship we sailed on you put your seapass in slot machine to earn points- first cruise with that option i earned 3 free drinks- next one points req'd went up and i earned 2 free drinks- the next time the points req'd had gone up even further and i didnt earn any free drinks..............lol- i dont cruise with rci for the perks in the casino....lol- good thing , huh?

[kenf333]

somehow i got an email from casino royale players club a few months ago- i do not meet the req'd play to qualify to be a member- the rules were in the email- i forget what they were- but think it was like $50 a hand for 2 hrs daily for b.j. and thought slots was $5 machines- maybe you could google casino royale for more info-

so you cancelled 3 cruises because of their lack of response?

wow-

one ship we sailed on you put your seapass in slot machine to earn points- first cruise with that option i earned 3 free drinks- next one points req'd went up and i earned 2 free drinks- the next time the points req'd had gone up even further and i didnt earn any free drinks..............lol- i dont cruise with rci for the perks in the casino....lol- good thing , huh?

 

The rules vary depending on who you ask. Yes I canceled three future cruises for the very rude treatment that you get from the players club people. One was the presidential suite on the freedom.

[captainannoyed!]

Thanks for adding this thread, this is handy to know. I like to play the games and might have wasted my time trying to get with this program. Weird that RC is mismanaging this program so horribly. Usually they run things pretty consistently.

[kenf333]

Thanks for adding this thread, this is handy to know. I like to play the games and might have wasted my time trying to get with this program. Weird that RC is mismanaging this program so horribly. Usually they run things pretty consistently.

 

The guest relations desk did not even know of the program. RC dropped the ball bad with this program, and if you look back many say what I was told or a variation.

Edited February 18, 2009 by kenf333

[massfriends]

Thanks for adding this thread, this is handy to know. I like to play the games and might have wasted my time trying to get with this program. Weird that RC is mismanaging this program so horribly. Usually they run things pretty consistently.

 

If you go to rccl.com and search casino royale you will find a form to fill out and summit before you cruise......check it out. Here's what I copied & pasted so you'll have an idea of what to expect.

 

 

Thank you for your interest in a Royal Caribbean International cruise. To see if you qualify for any up-front cruise discounts, from Club Royale, our in-house Player Program, please provide the following information:

 

Please note: Enrollment to Club Royale takes place on your Royal Caribbean cruise vacation and is based on actual casino play in Casino Royale, not on this web-site.

* Required Information

 

 

*First Name:

*Last Name:

*Date Of Birth:

*Phone Number:

± E-mail Address:

*Game preference:

*Casino property name:

*Primary player number:

*Casino host name:

§ *Casino host contact information

(telephone):

*Check here if your casino host is

an Executive Host:

 

 

Secondary casino property name:

Secondary player number:

Seconday casino host name:

§ Casino host contact information

(telephone):

Check here if your casino host is

an Executive Host:

 

 

**Cruise reservation number:

± By submitting your e-mail it does not automatically sign you up to receive promotional materials from Club Royale, Casino Royale, or Royal Caribbean International. It is only to be used regarding your up front cruise discount.

§ Please contact your casino host to approve the release of information about your play to one of our Club Royale hosts who will be phoning to discuss your play history. Please allow 5 business days for this request to be approved. One of our coordinators will contact you at that time, or you may contact us at Club Royale by calling 888-561-2234.

**Guests already booked on a Royal Caribbean International cruise may not take advantage of the offer for an up-front cruise discount. However, if you will please provide us with your cruise reservation information, we will be happy to notify our casino staff that you will be sailing and request that you be rated. Based on your play onboard you may possibly qualify for a discount off of your next Royal Caribbean International cruise.

[massfriends]

The rules vary depending on who you ask. Yes I canceled three future cruises for the very rude treatment that you get from the players club people. One was the presidential suite on the freedom.

 

Sorry to hear you feel you got rude treatment from the players club people. I have met many of them in person on many different occasions and can say they all were very, very nice to us. Any time I have called or e-mailed them they have always been very professional and not rude at all.

 

Do you only cruise for the casino......:confused:

Edited February 19, 2009 by massfriends

[captainannoyed!]

massfriends,

 

Thanks for posting that off the rccl site. It is always good to have more info. But I think the bigger issue is that this program is being lost in the shuffle (from a promotions aspect) and is being implemented haphazardly and unevenly (from the experiences of those that have tried it). I have cruised on RC several times, regularly play in the casino and was NEVER approached by the casino staff to let me know about it. Obviously I don't expect Vegas level comps on a cruise. But if the program was better promoted, especially among players in the casino, it would be better. I can say that I would like such a program, and would participate if it were well run.

Edited February 19, 2009 by captainannoyed!

[kenf333]

Sorry to hear you feel you got rude treatment from the players club people. I have met many of them in person on many different occasions and can say they all were very, very nice to us. Any time I have called or e-mailed them they have always been very professional and not rude at all.

 

Do you only cruise for the casino......:confused:

What does it matter why I cruise? I played by the rules of the club, this is not about why I cruise or what I do while I cruise.

[KoryD]

Why would you cancel three cruises because of your treatment from the

players club?

[massfriends]

massfriends,

 

Thanks for posting that off the rccl site. It is always good to have more info. But I think the bigger issue is that this program is being lost in the shuffle (from a promotions aspect) and is being implemented haphazardly and unevenly (from the experiences of those that have tried it). I have cruised on RC several times, regularly play in the casino and was NEVER approached by the casino staff to let me know about it. Obviously I don't expect Vegas level comps on a cruise. But if the program was better promoted, especially among players in the casino, it would be better. I can say that I would like such a program, and would participate if it were well run.

 

Your very welcome.....:)

 

I do know the program has only been in effect for about 2 years. Originally it was by invitation only from the casino manager. Nice to know that you can now make out the form to at least be considered for the program.....and that they will consider you if you are a player at land based casino's.

 

Good luck.....:)

[nolimits]

There just not going to be a land casino .The casino staff is always prof. The club is lacking something .I believe it is support from RCL. My last cruise the wait staff in casino didnt know about VIP program and Blue cards.Once they knew they were the best. The rating thing is done at the tables many times by dealer.

Edited February 19, 2009 by nolimits

[massfriends]

What does it matter why I cruise? I played by the rules of the club, this is not about why I cruise or what I do while I cruise.

 

It doesn't matter.....you said you canceled because of the treatment you got from the player's club people.....:confused: If that's why, I just don't get why you would cancel what would be a fabulous cruise in the presidential suite on a beautiful ship.

 

And right....it's not any of my business but, you said it.....sorry if I am out of line with my question.