Melkaista Posted April 17, 2009 #1 Share Posted April 17, 2009 Hi, Just wondering if anyone out there cruising Princess is having problems with the cruise personaliser? Tried logging on the past few hours and get error message "Your booking has been cancelled......." GULP!!:confused: Link to comment Share on other sites More sharing options...
paul929207 Posted April 17, 2009 #2 Share Posted April 17, 2009 My bookings seem fine. Link to comment Share on other sites More sharing options...
h3rjp Posted April 17, 2009 #3 Share Posted April 17, 2009 Not a good message. Call your travel agent or Princess (depending on who you booked with) Link to comment Share on other sites More sharing options...
Dorset Cruiser Posted April 17, 2009 #4 Share Posted April 17, 2009 Gosh what a scary message to get so close to your cruise. Hope it all turns out to be a gigantic mistake on the part of Princess:eek: Link to comment Share on other sites More sharing options...
Dorset Cruiser Posted April 17, 2009 #5 Share Posted April 17, 2009 Just been on to check my booking and it is fine - hope you get good news:) Link to comment Share on other sites More sharing options...
Coracii Posted April 17, 2009 #6 Share Posted April 17, 2009 Everything looks normal with mine, best of luck to you. Hopefully it's just a computer glitch in the personalizer. Link to comment Share on other sites More sharing options...
Tennant Posted April 17, 2009 #7 Share Posted April 17, 2009 I had some problems logging in last night, but I did not have a message about my cruise being cancelled. Goodluck! Link to comment Share on other sites More sharing options...
davekathy Posted April 17, 2009 #8 Share Posted April 17, 2009 Hi, Just wondering if anyone out there cruising Princess is having problems with the cruise personaliser? Tried logging on the past few hours and get error message "Your booking has been cancelled......." GULP!!:confused: Recently has there been a change to your booking? Are you logging in under My Princess or under Already Booked Cruise Personalizer? I made a change to my current booking and for awhile I was getting that same message when I logged on using My Princess. If I logged on using Already Booked Cruise Personalizer it showed my latest changes with no comments about my Cruise being cancelled. Now both log in methods are showing I’m booked and not cancelled. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted April 17, 2009 #9 Share Posted April 17, 2009 If it says its canceled then its canceled, call Princess. :eek: Link to comment Share on other sites More sharing options...
Toto2Kansas Posted April 17, 2009 #10 Share Posted April 17, 2009 Hi, Just wondering if anyone out there cruising Princess is having problems with the cruise personaliser? Tried logging on the past few hours and get error message "Your booking has been cancelled......." GULP!!:confused: At the 65 day mark, sounds like there might have been a problem with your final payment. Definitely call ASAP and check on this with TA or Princess (whichever way you booked). It doesn't sound good! :( And best of luck! Link to comment Share on other sites More sharing options...
herb Posted April 17, 2009 #11 Share Posted April 17, 2009 Hi, Just wondering if anyone out there cruising Princess is having problems with the cruise personaliser? Tried logging on the past few hours and get error message "Your booking has been cancelled......." GULP!!:confused: If I read that I wouldn't even have time to post here... I'd be on the phone as fast as my fat little fingers could dial Princess and get that straightened out... Did you miss the final payment day? I just received an email from my TA to remind me that final payment was due soon on my cruise... Good luck ... let us know the outcome! Link to comment Share on other sites More sharing options...
fathercop Posted April 17, 2009 #12 Share Posted April 17, 2009 Like Toto & Colorado said, call Princess at once! I recently change something on my itenerary, but my sailing is still there. The very best of luck to you. Link to comment Share on other sites More sharing options...
joll Posted April 18, 2009 #13 Share Posted April 18, 2009 I also had this problem when I checked my booking for next January. Rang Princess and was told that they had not received my deposit even though I paid cash when I booked. I then rang my TA who immediately phoned Princess and restored booking, same cabin etc. I don't know who was at fault, just glad everything was fixed quickly and we didn't lose our selected cabin. Imagine if I hadn't checked and only found out when I thought it was time to pay final monies. I was also concerned because we had just paid the final monies for our World Cruise in July and having waited 16 months already, didn't want anything to go wrong with that booking. My advice, regularly check the status of your bookings! Link to comment Share on other sites More sharing options...
Melkaista Posted April 18, 2009 Author #14 Share Posted April 18, 2009 There have been some recent changes to our booking, it's a large group booking and all of our group is getting the same message, all have paid deposits with final payment not due until 22/4/09. Here in Australia I am unable to contact Princess or TA until Monday now (have been unable to make personal calls at work). Prior to Friday night I had a cabin number and booked shore tours. Will let you know how we go. Thank-you for all of your input! :o Link to comment Share on other sites More sharing options...
jagsfan Posted April 18, 2009 #15 Share Posted April 18, 2009 we're all going to worry about you till we hear everything is ok. Hoping for the best. Mimi Link to comment Share on other sites More sharing options...
pepelapoo Posted January 17, 2012 #16 Share Posted January 17, 2012 I also just tried to get on personaliser, just comes up saying there is a problem with cruise personaliser, nothing about cancelled bookings, just that there is a problem with it. I suggest you try later or tomorrow which i am going to do to give then time to sort the problem. We cruise with Dawn Princess in 58 days time round Australia & up to Bali. Can`t wait.;) Link to comment Share on other sites More sharing options...
dtb55 Posted January 17, 2012 #17 Share Posted January 17, 2012 I got a similar message, but I typed in the wrong booking no. Hope it's that simple. Link to comment Share on other sites More sharing options...
atsasid Posted January 17, 2012 #18 Share Posted January 17, 2012 I got a similar message, but I typed in the wrong booking no. Hope it's that simple. I know we all like to use the search function but I think a thread that is getting close to 3 years old can stay dead. Link to comment Share on other sites More sharing options...
Stevesan Posted January 17, 2012 #19 Share Posted January 17, 2012 I also just tried to get on personaliser, just comes up saying there is a problem with cruise personaliser, nothing about cancelled bookings, just that there is a problem with it. I suggest you try later or tomorrow which i am going to do to give then time to sort the problem. We cruise with Dawn Princess in 58 days time round Australia & up to Bali. Can`t wait.;) Be patient. This happens about every three years. Link to comment Share on other sites More sharing options...
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