We stay at the Hampton Inn & Suites in Elizabeth NJ. Great location and recently refurbished. Our most recent stay was last October. The hotel offers a comp shuttle from EWR to the hotel.
I too am disappointed with the new phone in for RCI. However I got through easily the other day to add our gratuities by just opting for the "book a new cruise" and the "live" rep answered quickly.
If you have any problems after reading the above post just ask your cabin steward and they will put in a request for an electrician to come to your cabin and help you.
Don't be concerned about doing this. It's usually easy for my DH to hook up our Firestick but on a couple of RCI ships we've had to ask for help and were told that they do this all the time. We of course gave a thank you ($) to the crew member that came to help.
We've had a few and at one time I mailed them to a poster here on CC. He managed to give them to some other posters that wanted them for their collection.
Our most recent (Feb) Explorer cruise I filled out the card to opt out of receiving that one.
I think that option is new.
We're long time RCI cruisers but we cruised on Celebrity Summit this past March and loved the ship. It's been completely upgraded and beautiful and the OceanView Cafe is one of the best buffets we've seen. I would absolutely sail on Summit again.
With that late flight arrival you should absolutely stay in Orlando. You might consider the hotel at the airport and then take a shared shuttle from there to Port Canaveral cruise day morning.
Try Cruise Control or Cortrans among many that are highly recommended on this board.
Also book it as a return as well.