Jump to content

Change of travel companion


azam71209
 Share

Recommended Posts

First of all my sincere sympathies on the loss of your husband.

I am happy to hear Oceania issues are resolved.

I feel certain the airline will do right by you. Call again. They may ask for something in writing, perhaps a copy of the death certificate. We've had legacy airlines waive change fees and rebook based on our verbal word that a family member was hospitalized.

Link to comment
Share on other sites

I feel certain the airline will do right by you. Call again. They may ask for something in writing, perhaps a copy of the death certificate. We've had legacy airlines waive change fees and rebook based on our verbal word that a family member was hospitalized.

 

Delta was absolutely wonderful when this happened while my sister and I were on a cruise. She received a call from her son informing her that her husband was hospitalized; Delta waived all fees for both of us. Such a blessing.

Link to comment
Share on other sites

Delta was absolutely wonderful when this happened while my sister and I were on a cruise. She received a call from her son informing her that her husband was hospitalized; Delta waived all fees for both of us. Such a blessing.

 

Our experience was also on Delta. I should have mentioned which airline, giving credit for a no hassle change. They simply asked for the names of our infant grandchild and hospital.

Link to comment
Share on other sites

United waived all fees and transferred the frequent flyer miles award tickets to my sister, including Polaris business class return. Also gave her Economy Plus going at no charge. Refunded all charges for my husband's ticket. At first, I was told no because the seats I had booked were no longer available at the Saver level but then I reminded the agent that I had just lost my husband and I was calling on my birthday. She found a more sympathetic supervisor to approve everything.

Mary

Link to comment
Share on other sites

Good news all around. Yes, it's nice to find compassionate people EVEN in business!

 

Have a good trip ... It probably won't be easy, but you'll have your sister with you which certainly should help.

 

Mura

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • ANNOUNCEMENT: Set Sail Beyond the Ordinary with Oceania Cruises
      • ANNOUNCEMENT: The Widest View in the Whole Wide World
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...