On-line check-in ?

Am I the only one having difficulty with the on-line check-in this weekend. I cannot go beyond step #1 ... the computer freezes up at that point...no step #2.

I have tried repeatedly yesterday and today.

After 40+ cruises I think I know what I'm doing.

The website has been a mess. I thought it was fixed but the problems continue. I did manage to get the first part of my online check in complete the other day but it's not working for shore excursions.

Thought it was me and/my computer. I can save part #1 of check-in but will not move on to part #2.

Grrrrrrrrrrr

Hopefully they'll get the problem solved once and for all but don't hold your breath. :rolleyes:

I got all the way to the end of the online check-in process. Then it said my express passes were not available. I could still buy a Land Discovery Package though.

It has been my experience that I have the same online check-in issues when using my Apple laptop, but when I switch to my Dell laptop it sails right through the process without an issue.

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It has been my experience that I have the same online check-in issues when using my Apple laptop, but when I switch to my Dell laptop it sails right through the process without an issue.

 

 

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Funny you should say that. I was having problems too and I was using my iPad. Last weekend I used my desktop and I was able to sign up for Azamazing evening and finish the first part of my checkin with my credit card information. :confused:

May I ask if all the problems are happening while accessing our website via an Apple device? If so, that may help our team fix the problem!

May I ask if all the problems are happening while accessing our website via an Apple device? If so, that may help our team fix the problem!

No I've had problems on my non-Apple computer !

No I've had problems on my non-Apple computer !

Cruiser02, would you write to the webcontent email address I mentioned yesterday? I know our people are standing by to investigate and fix, but they need examples to replicate in order to find the problem(s).

Thank you.

Cruiser02, would you write to the webcontent email address I mentioned yesterday? I know our people are standing by to investigate and fix, but they need examples to replicate in order to find the problem(s).

Thank you.

I can't find that email. Please re-post. I will try again today - I've given it a "rest" for a few days - to complete the online check-in. If problem continues I will write

Thank you for your assistance

I can't find that email. Please re-post. I will try again today - I've given it a "rest" for a few days - to complete the online check-in. If problem continues I will write

Thank you for your assistance

Sorry...I posted it on a different thread!

Here it is:

Webcontent@azamaraclubcruises.com

I get a phishing warning when I click on a that.

I get a phishing warning when I click on a that.

Hi 5waldos, do you mean when you send an email to that address? You shouldn't, we use it all the time for feedback.

I had repeated problems completing our online check in. I tried on five different days over the past two weeks, at various times during the day and night. I got error messages, had the page keep reloading the log-in page, and sometimes nothing would happen (just keep spinning). I was relieved to see this thread; proved it was not my issue alone!!

I did OLCI for my April cruise this morning on a PC, no issues. Printed XPress pass.

Hi 5waldos, do you mean when you send an email to that address? You shouldn't, we use it all the time for feedback.

Clicked on it as if it were a link and the phishing message came up. When I c&p and used it as an email address it was fine.

I cannot access My Azamara to do anything but when I go to booked passengers/my booking from the left panel of dropdowns I can get in.

May I ask if all the problems are happening while accessing our website via an Apple device? If so, that may help our team fix the problem!

I'm on my Dell today and still having issues with the Sept. 6 Quest sailing.

I am also having problems for the first time with my Dell laptop with online check in. It says all items complete but Express Pass unavailable for a sailing two weeks away.

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I'm on my Dell today and still having issues with the Sept. 6 Quest sailing.

We're on the same sailing & have had issues since we booked online last year. We finally can now see Land Discoveries but are holding off trying to book anything.

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We're on the same sailing & have had issues since we booked online last year. We finally can now see Land Discoveries but are holding off trying to book anything.

 

 

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There have been some issues in the past but I think this is the worst I've seen it. :mad:

GOT it ! Express Passes printed !

GOT it ! Express Passes printed !

Oh good! May I ask if you emailed your issue to 'web content@azamaraclubcruises.com' and get help, or did you just keep trying on your own?

I ask because I know there are coworkers monitoring that email address, ready to help anyone with online problems.

And, of course, I'm hoping that through helping individuals they've found the systemic problem!

Oh good! May I ask if you emailed your issue to 'web content@azamaraclubcruises.com' and get help, or did you just keep trying on your own?

I ask because I know there are coworkers monitoring that email address, ready to help anyone with online problems.

And, of course, I'm hoping that through helping individuals they've found the systemic problem!

I decided to try once before writing and it worked !! without an issue start to finish.

I've not tried tours yet

Thank you

After the previous posting I tried to book the Amazing Evening. No can do !