Every time I’ve tried to reset my password, I get a response saying I’m not authorized to view that site. I finally set up my husband’s new password today. All of our cruises are showing, all of our balances are correct, and our account numbers are the same. It does show my husband has moved up a level with an extra 2000 points than he actually has. We’re also missing a bunch of onboard credit. Since our next cruise isn’t until mid-July, I’ll try again in a couple weeks.