If you haven't met the top layers of management, then you are having a successful cruise. It's a different management style. One that I prefer. We met F&B man first day of last trip because he stopped and introduced himself for no particular reason and did not mention his title. We had a slight issue that would come under a different department. 15 minutes later, all was resolved. I'm betting he is now hotel manager on II.
We could all write volumes about hotel managers and their style. Or, lack thereof. I'm happiest knowing an Austrian is running the hotel department. Doesn't mean I need to meet him. But chances are he knows we are on board. You, too.