NMTraveller

You can compare the dining, hotel service, and amenities. You can also compare a land based resort to the Celebrity floating hotel. Sure a bit different, but everyone has to eat and sleep. You can compare the commonalities.

Yes.

I have an AMA Waterways river cruise coming up. Afterwards I will do a comparison with Celebrity.

How are designer jeans different from Goodwill jeans? Asking for a friend ...

They have sales on the laundry during the holidays. You can prepay for a bag of wash and press.

Enjoy your cruise. Celebrity used to be a customer focused business. Boy have they changed post pandemic. Unfortunately your dealings with CEC match up with others...

So who is running the Celebrity ship?

Anyone have his contact info?

If Laura is not responding feel free to bump it up to Jason Liberty...

Saw the same on Millie.

@george_sf what does Laura say about this massive #FAILURE? Or did she respond? She is one that could clear up this mess quickly... Do you need her phone number? Take it to the top: Chief Executive Laura Hodges Bethge President 1050 Caribbean Way Miami, FL 33132 (888) 751-7804 LBethge@celebrity.com

Your story seems made up and does not match up with what they told the OP. They were BSed saying it was a Penthouse guarantee. Anyone seen one of these? That would rule out your theory if you believe them. 😁 The auction company should have a procedure also. If it is the fault of the auction company Celebrity should take care of it or hire a better/more competent auction company. Any way you spin it, not good for Celebrity.

LOL. Next time give me a FaceTime call and I will get you through the tire change 🤣 Those tires look like mine when I was about 16 and doing burn outs in the parking lot 🤣

They may have given it to Barbeque, the Haitian leader 🤣 Whomever they gave it to did not go through the auction process and place the winning bid.

Yes. In the Celebrity case they would have given the car to the VIP or whomever had spent the most in the casino... Except the State DA would have ruled that they must give a comparable car to HCAT for the agreed upon price. The US laws are different from maritime laws. Not that they should be. Now customer service is yet another issue as are business practices.

Those would probably get by. The ripped jeans just stand out... but probably get by.

It is unnecessary even on the longer cruises. Few do...

Just curious how the UK views reneging on auctions? Are cruise lines given a free pass on the laws because they are flagged in another country?

Wait a second. They bid on the room and apparently were the highest bidder. I would bet my money on 50 State Attorney Generals concluding that this is a sleazy business practice. They are were awarded the room in an auction. They were then charged for the room and given boarding passes and luggage tags. They then reneged on the auction. Sleazy, sleazy, and sleazy business practices. My apologies that you cannot understand...

So you would be perfectly fine with them giving your room to someone else whom they deemed more important after you had been paid for it and assigned a room? LOL I know what my DW would say ... 🤣

We actually came close. But it was on a Celebrity excursion where the bus broke down...

Did you ever hear back from Celebrity and the executive offices?

I did see baseball jerseys...

It is not the privilege. It is Celebrity's misuse of the privilege and their handling afterwards. I can see how a room might need to be down for a sailing for maintenance. Perfectly acceptable. However one would hope that they would make it up in other ways. Giving it to someone else because they are more important? Not acceptable. Celebrity's handling of the situation after mistake #1 also unacceptable...

The 5 star resorts that I stayed in several months back had impeccable service. I will be going back. My next planned vacation is a resort vacation. I did not book while on board last time with Celebrity ... I see no reason to settle for oops. I will just change the places that I stay at and cruise with lines that have better customer service and better service in general... There are hotel/resort brands that I have had to cross off of the list and new ones that were added.