We do not have any cruises scheduled at present, but I hope some of these service issues are solved soon. I’m afraid it is an issue all across the hospitality and travel industry.
We have experienced terrible, even rude customer service with a hotel chain we used to love. I won’t mention the name, but even “elite” club members are not receiving basic club privileges like bottled water at check in. One has to beg for fresh towels. The rooms are either not ready, even if one checks in well past normal check in, poor maintenance,etc. if one complains at the front desk, a shrug is the usual answer or “ no, there is no manager on duty to speak with you.” Yet, prices go up & the CEO is worried about the bottom line. People are going to be less inclined to travel if the trend continues.