Totally agree….
The relationships enjoyed now with RMs, MDs, HWs and waiters on Cunard, began years ago when they started as waiters on Cunard (also Princess). Then watched their progress to HW and so on.
In addition, every year new waiters join Cunard, again relationships are immediately built, all based on mutual trust and respect.
This rapport, both on and off ships, can not be achieved and built upon by playing musical chairs.