Sometimes there’s an IT bug. Let me tell you of a recent event. Got an e/mail from Royal advising that my October Oasis sail is on sale.
So I go and do a mock pricing for a cabin for 3. Amazing as my CP balcony was higher than an ocean view balcony. Not only was it showing the balcony discount but also a $100 flash sale.
Call up Royal and I tell the CS agent that I want to move to the ocean view balcony. However, from his side he wasn’t getting the same numbers.
He was higher by some $400. I kept telling him that I was looking at the screen and gave him the breakdown not only in total but by individual.
He puts me on hold as he wants to discuss it with his team. Bottom line after about 15 minutes of telling me yo hold on, I get my price. For a difference of $53.35 not only did I get an ocean view balcony, but a large ocean view balcony.
However, the story does not end there.
Get an e-mail from them that I owe $100 otherwise Royal was cancelling.
Call them and the agent says nothing is due as I had paid the entire amount that was due on July 10th. However, the amount was due on an excursion in Nassau. Now I’m really confused.
Anyway, found out that somehow the shareholder’s $100 OBC was removed. 😝
Don’t know and he did not know who removed it.
Conclusion, everything is hopefully in order.