Sprocket

I was told by casino staff in September that they would be replacing some of the older slot machines during the dry dock. Does anyone know if that was done? Sure hope so!

I have tried calling and speaking to someone else and I'm told only the "Navigator" who booked the cruise can help me and he is not picking up or returning my calls. They need to fix their mistakes when they happen this is ridiculous, frustrating and time consuming.

I cancelled and rebooked a cruise with the Princess casino department last week new offer was considerably better so I was ok with not getting back the $200 non refundable. When I got the confirmation email Instead of the VIP cruise it showed up as a come back offer with the one I actually booked still showing as available. It was escalated to a “Supervisor” who was supposed to contact me and calls to the person who originally booked it are now not answered or returned. I have never disputed a charge and would prefer not to but if they are not rectifying their mistake I don’t have a lot of options. Has anyone had to do this or did your issue eventually get fixed?

For my issue it is the casino's fault or an IT issue or a glitch whatever the latest cruise of mine they messed up isn't until April, so has zero to do with final payment.

I cancelled a cruise on Wednesday because I received a way better offer for the same date. When I checked my Personalizer not only did they book the wrong offer but my FP is short $1500. Called them back, said he would escalate to a Supervisor. That night it cancelled and then shortly after was reinstated with transfers and still the wrong amount and offer. I did not want transfers and that they were able to fix. I've made multiple calls to get it rectified and so far nothing has been done. Do I wait, notify my CC company for a charge back? Cross my fingers and hope they fix it? I am trying to be patient but this is their mistake. Our very first casino offer was for a VIP that was cancelled for non payment which I caught and put my cabin on hold until I could speak to someone. We never got the perks for that cruise, even though I had all the information with me to show them because we weren't on "the list". So check everything when you get your confirmation, check your FP, Princess Plus and in your account under Future Cruise Credits you can confirm they booked it under the right offer. Mine was given a come back and my VIP still shows as available. For a cruise in August they still hadn't paid their portion 6 days before sailing said it would be done 4 days prior. Nope I insisted they do it then which they did and the next day I received confirmation for a cruise I had booked prior for 5 days after I disembarked.

I did this on Wednesday, or tried to. Cancelled the original booking upgraded from a balcony to a mini suite with 2x the FP. I was told I’d get back the taxes and port charges but lose the $200 NR which I expected but it was worth it to me. The new offer was booked under the wrong promo so I ended up with half the original FP and I have been trying to get it fixed ever since. It’s a considerable amount so they need to get it right. I was told it had to be escalated to a Supervisor which apparently means nobody is doing anything to rectify their mistake. My only recourse is to dispute the charge but I’m really hoping they fix it. Any changes, bookings etc have to be done through the casino department. New bookings might be ok but for myself and others we picked a bad day to book a cruise.

You have to set up an account on a slot machine after scanning your Medallion, enter a 4 digit pin which must be entered every time you want to charge to the room. IIRC any of my OBC's were used first but I also have FP from the casino so not absolutely certain about that but you can certainly ask.

I have been calling the casino department trying to get this fixed.

I booked a casino offer and the free play is a fraction of what it should be. It was also booked under the completely wrong offer. Mine was also cancelled then reinstated with transfers but free play still wrong. Got someone to delete the transfers at least. Made multiple calls but because its a casino offer apparently only a Supervisor can fix it. Beyond frustrating that it’s been days now with no resolution.

Did you get the $500 in OBC? You should have IMO, is it too late to dispute it with your CC company. Overnight they had some kind of glitch in their system and mine and many others cruises were cancelled. What a mess! They rebooked it, but with the wrong amount again. No idea what is going on there but they need to fix it and it should not take days and days to do so.

I originally booked an offer through the Princess casino it was a VIP cruise with free balcony, FP and Princess Plus. Today I received an offer in the mail for the same date but with a mini suite and 2X the original free play. So I called today to book the new offer, he had some trouble with the booking but I thought he finally got the first one cancelled and the new one added. Nope, it booked under a totally different one and the one I wanted still shows active. So another call and his Supervisor is supposed to be taking care of it and said it could take a couple of days to sort out. I had issues with the original one not showing as VIP in the Personalizer and was never convinced that is what I had. So was happy to see it says VIP for this one, but wait for it I scroll down and the FP is $500 which is considerably less than it should be and transfers have been added. I have never ever used Princess transfers so not sure where that came from, he assured me I don't have them guess I will have to wait and check my CC statement when it posts. Anyone else currently or recently having issues? Make sure you check your emails right away with the confirmation details and make sure you have what you booked.

Have you received an email offering you a chance to bid for an upgrade? You can check if you’re eligible by logging into the Princess website, access your booking and scroll down to the upgrade option.

Adding cash once you're onboard at the front desk and then charging against it to your room is the only way I know of. Or just charging it to your room and then paying off your credit card gets you miles or cash back depending on what card you have. I've even made payments to my CC while on board.

I was on the Crown August 14-21st and again on the September 22nd sailing. I’ve cruised 66 days on 5 different ships since December 2021 longest cruises being 15-20 days, tested negative after all of them. Not so lucky after a 5 night trip to Vegas fortunately had what I considered a relatively mild case. Hope you are have a mild case and a quick recovery.

Andrew did our last 2 tests, really good to work with cannot recommend them highly enough.

I ordered the balcony breakfast and it shows up in my Summary, is that where you’re looking? If it’s not there call Princess and they can verify and add it.

Last year I received.a Princess ball cap and water bottle that were actually quite useful. This year I’ve already used the packing cubes, great for storing items between cruises.

I chose the Diamond option and we had a whale watching tour and the Chefs Table with a tour of the galley, autographed cookbook 2 photos and a rose. Was very happy with my choice. Guess it depends how many are on your cruise, and I won $150 in free play.

Your time frames are very close to my husbands, we were sooo close to his original interview date when everything went sideways. Difference is he was a first time applicant so had to attend an in person interview. Your wife hopefully will just have to submit her CC info and be auto approved in 2025 my last one or two renewals happened that way. Weird about the dates though. Now for next cruise I have to remove our passport info and enter the Nexus into ArriveCAN they seem to have updated the requirement on their website.

My husbands application also switched to Pre Approved once the centres opened but it didn’t change to Approved until after his interview. He got his card in the mail about a week later. You may want to go back in and check the status of your application if you haven’t already. Not sure how they are processing renewals at this time I still have a couple years left on mine.

Just wanted to add there were only I think 40 of us doing this Prestige cruise as it was a late addition. The one a few weeks before IIRC had well over a hundred maybe 150ish. So that could determine what events are planned. I had a great time met some nice people and all the staff I interacted with were amazing.

I think it was a special event and as this was my first Prestige cruise I have no idea if it is usually offered, would depend on the ship and the Chef I would guess. For those flying in the day before car service back to the airport should be an option, but you can check with the host.

Just disembarked the Crown August 27th Prestige cruise to Alaska. You will get an email asking about your preferences. If driving they will pay your parking, if flying they will arrange pick up at the airport arrival day only I believe. If flying all your emails will say they will pick you up in baggage claim, did not happen for me or others. I had to go looking for him was not happy but hey it was a nice SUV. I chose the Diamond package and we did a whale watching excursion and we had the Chefs Table with galley tour that was just for our group. There was Prosecco with bottle stopper, big bottles of water, 2 bottles of Perrier, and some chocolate covered strawberries delivered to the cabin. There were draws in the casino for those doing the Prestige cruise and a slot tournament, but I think that was dependant on which package you chose. We were given an autographed cookbook and 2 photos at the dinner itself which was incredible. I was given an apron, small charcuterie/cutting board and 3 jars of seafood spices the day before we got off the ship. It was a nice experience and I would do it again.

The issue is the US wants armed agents in the Nexus centres in Canada until they get that sorted I can’t see them opening up.