Sprocket

Spent 17 days on Crown before dry dock. Last was 10 day coastal RT Vancouver no issues at all. Very little vibration and we are back on next week for 30 days recent reports are positive, we are looking forward to being back on board.

Check out Evergreen Limos they can take you right up to Vancouver, when we looked into possibly using them I thought they were quite reasonable.

So glad I saw it when I did the other cabin is already gone.

I just added a cruise this morning leaving in a few weeks when I called there were only guarantee mini suites left, but when I checked a couple hours later 2 had opened up on Dolphin deck. Called the casino department left a message and he snagged it and sent me a new confirmation before calling me to let me know it was done.

Until they got demagnetized 🤔

Why not give it a try for a day at least. Scanning on and off the ship is easy, ordering drinks, making purchases in the shops is super simple. It’s not just for opening your door. We love it.

Just a reminder that calls are recorded so if you can get someone to actually listen to the calls you made it may help towards a solution. I can't imagine how frustrating it must be for the people handling the many calls right now for legitimate issues that are ignored.

His initials are DJ and since the person I booked it with is no longer at Princess its nice to have someone who knows what my issue is and really seems to be trying to correct it. At this point I am seriously thinking about cancelling it and rebooking it my offer expires November 30th and I have zero patience left for dealing with this. Edited to add I think he was responsible for getting the early final payment done the email came shortly after I spoke with him about it.

Our next cruise is December 7th and according to an email I received on November 16th ours is paid. And I did confirm it. Booking is paid in full

I appreciate all of mine too. But what I don't appreciate is them not fixing a problem that was generated on their end. I don't understand why it took someone 5 weeks to listen to the recorded conversation agree the mistake was on their end and then not amend the booking to reflect the correct amount of FP. $1500 is a considerable amount to be shorted. "Sometimes the casino does not pay Princess the amount due on time. In that case, the computer automatically cancels the cruise" Their cruise is not until next year so they were a long way away from final payment. A possible explanation is they got someone new and when they were in the booking they somehow cancelled it. Whatever happened they should have been rebooked immediately.

When did your cruise get cancelled? I know they had major problems on or around October 10th when I booked an offer with $2000 FP and was given $500. I have been trying since that date to have it corrected. Finally someone listened to the call from when I booked it and the follow up call that I made shortly after to tell him it was wrong. He admitted it was their mistake and his Supervisor was made aware it was wrong. That was last week, and still waiting for them to fix it. Oddly my upcoming cruise next month was paid in full 21 days before we sail, last cruise I was told it would be 4 days. Told them that was unacceptable and they paid it about a week out. Our first cruise in 2019 was cancelled for non payment but I caught it immediately and called and had it reinstated. My cruises are all flagged now as Protected so that is not supposed to happen again. Tried to book a cruise yesterday so we could do a B2B but even though it has a book by date of December 13, 2022 on his screen it does not show the mini suite. And the cabin we wanted is now gone but there is one literally across the hall. Many with cancelled casino bookings, wrong free play, air is messed up etc. Literally what can go wrong has and they are very slow to rectify their mistakes. I have been promised since day one a call back from a "Supervisor" and now I am at almost 6 weeks dealing with this and NOT ONE call from them. I did luck out and have been dealing strictly with one person the last few weeks who is almost as frustrated as I am with the delay. And most importantly he calls me when he says he will. FYI I ignore those emails about final payment, my cruise portion is paid in full at the time of booking and those are basically reminders for the casino department. About 2 or 3 weeks out is when I start enquiring if they have paid it. Hope you get a positive resolution to your issues, so many unhappy with that department right now.

Same thing happened on our very first cruise with Princess, cancelled for non payment by the casino department and when reinstated it was done without the VIP. I recently cancelled a cruise for a much better offer and same issue, original showed Casino Comp Incremental instead of VIP.. Multiple calls they said it was there but mine never did get corrected in my Personalizer. Finally had someone in the casino department listen to the call from when I made the newest booking, definitely should have the $2K FP not $500 trying to be optimistic as he does seem committed to getting this fixed for me at least and its nice to not be put off constantly.

I’ve been trying for 5 weeks to have mine fixed so frustrating.

You're welcome, we're from Canada so port pick up is our only option. Literally takes maybe 2 minutes.

I belong to a few Facebook groups and some are posting that even though they requested them to be mailed they are being told to pick them up at the port. Good news is if they're not ready it only takes a couple extra minutes. Enjoy your cruise!

My husband goes I quit playing years ago. I did stop by last cruise to see how he was doing and it was so painfully slow no way I could play a session.

Oops my Prestige cruise was August 27th.

My Prestige cruise was September 27th and I was contacted by my executive host July 19th asking for my preferences. My offer was for a balcony FP and Princess Plus and I chose my cabin when I booked it. Yours may be a mailed offer mine normally take about a week or so to show up if it’s not sent by email.

I did the Prestige cruise on the Crown in August. I chose the Diamond package and we were given the Chefs Table with galley tour, signed cookbook and rose. Excursion was a whale watching tour which was awesome. We also got the same gift, apron, cutting board and spices. I had the car service which was definitely not what the limo company said it would be. I received multiple emails stating that the driver would be at baggage claim with a sign. Nope I had to call him only to be told I had to drag my bags to his location. Flown in and out of Seatac many times but was not familiar at all with where the pick up point was. He didn't even get out of the vehicle which wasn't marked in any way until I was beside him. Only time I have not tipped a driver extra. Going back was great, driver was amazing and happy to top up the tip. IIRC I didn't find out about the car service until the Executive Host emailed me regarding the option to be picked up at the airport or they would pay for parking.

Thanks I was wondering about that I reached Elite on our last cruise and my husband Platinum.

With Princess you pay taxes and port charges plus a $200 non refundable fee. You can also pay to upgrade to certain categories if available. If you wish to each book your own cabin there is no single supplement. No clue about upgrading with 2 certificates but I have never seen that option mentioned. Personally I would rather have a cabin to myself YMMV

Try using the chat function?

If it was a charge it would show on your CC statement. Either pending or posted.

Nobody said it was, the OP said only the larger amount was.

Referred to Corporate Finance means you have a credit coming back to you by mail. It won’t say it’s from Princess so don’t toss it. My husband doesn’t always use his non refundable credit so at the end of the cruise they deduct it from my balance owing since all our changes go on my card.