I know it has nothing to do with whether they booked the Haven or not. I only mentioned it that if they had booked a sailaway rate there was no FAS. So, someone may have made an error in the computer system that charged them. There is no reason they will not get reimbursed for the error. However, they should send all the documents as proof seeing as though they are not currently on the ship. That was my point. Also, if they purchased specialty coffee or drinks that were not included in their package then they could have been charged for that as well. I just hope when they submit everything they get reimbursed quickly.