Billing dispute with Princess - Who's right?

[veggie59]

Again I say something doesn't smell right here. I emailed Princess customer service on Sunday requesting my bill from our NOVEMBER 2009 sailing (four months BEFORE the OP). They emailed it to me today. All I sent was the date and my CC number. This was sent with the file.

 

"Please be advised all questions regarding Folio charges must be addressed with our Customer Relations Department, at 1.800.774.6237."

 

So something is not right here.

 

I thought the OP sailing was October.....??? But yes......if you start a thread.....there needs to be updates. Though it is probably too early for any response if something was mailed.

[simkoreb]

Wow. I must be bored because I just read through 11 pages of this thread! How interesting, and surprising that something like this can happen.

 

I am glad the OP is sending the letter, but I don't understand why hasn't the OP (unless they did and I missed it...it's all jumbled in my head now) get another copy of the folio??????? It appears easy to do according to other posters. That would solve everything!

 

Good luck! Waiting to hear more, now that I'm caught up in the drama!

[Cruisin' Chick]

Actually one need not engage a lawyer to get the desired effect. I was once advised by a leading criminal attorney in SF that all one needs to do is say "if a satisfactory conclusion is not reached I will be forced to consult my attorney".

 

This is a non-threatening response that does not escalate the issue into the legal realm from which there is no return. It also costs a heck of a lot less.

 

I agree. Once a lawyer gets involved, the meter starts ticking...unless you have a BIL who's an attorney and owes you a favor.

 

I totally disagree with Nmusik's totally disagreeing with Cruising Chick's totally disagreeing with Casinovisitor. :):):)

 

In my many years of reading blogs about people fighting large corporations, the overwhelming impression I get is that the larger the corporation, the more counter-productive threats are. Large corporations may worry about their reputations, but more along the lines of governmental action, recalls, etc. The larger the corporation the more often they get the huffing and puffing letters about what the dissatisfied customer is going to do. It is in their interest to think in terms of general policy, rather than the individual customer, as so many of us have experienced.

 

I very recently saw a thread in CC where the OP, a frequent cruiser, had a reasonable, if not entirely justifiable, demand. His initial letter, copied to several of the line's bigwigs (sorry, don't remember the cruise line, probably Princess or NCL), included threats of what he was going to do if his request was not addressed, especially vis-a-vis future cruises and also Cruise Critic. I must say that when I read it, my reaction was to fervently hope that no one from the cruise line answered his letter, as he so emphasized the threats.

 

It was a great pleasure to keep returning to the thread and read all his follow-ups as to how no one at the cruise line would answer his letters.

 

Bill

 

I'm glad to see someone agreeing with me. I'm guessing the thread you're referring to was the one who wanted to lead a religious thingy on a Princess cruise and also didn't care for the language by some on the CD staff, and felt he was getting ignore when he asked for the first (while onboard) and complained about the second. I think that thread was locked.

[ldubs]

Who's right?

 

 

I don't get this question. If you paid, then you are right. If not, then they are right. How could it be any other way and why even ask.

[porthardygirl]

I was really looking forward to our first UBD on our cruise in Oct but after reading this thread, I got sympathy heartburn !!! I think we will forgo the balcony dinner and hit the buffett :)

[Doug R.]

I was really looking forward to our first UBD on our cruise in Oct but after reading this thread, I got sympathy heartburn !!! I think we will forgo the balcony dinner and hit the buffett :)

 

It would be foolish to forgo the UBD just becuase one poster has had trouble, think about how many hundreds of UBD's served without a bit of a blilling problem.

 

Bottom Line for these 11 pages of mostly speculation and dreck: Keep your receipts and reconcile them against your folio and keep it for at least a year.

[StLouisCruisers]

Before we all criticize the OP for not returning daily to answer our questions, please remember what she posted a few days ago:

 

I'm a geriatric/hospice nurse and I go into the private homes of my patients. Two of my hospice patients are near the end thus taking a majority of mine time... I'm returning as much as possible.

She may not have much to tell us yet, either. Be patient.:)

[canucks4]

Just thinkin'.....perhaps Princess did not bill the OP initially, has subsequently realized their error and billed six months later....again, this is easily resolved by viewing the folio.

 

If that is the case, Princess is entitled to their money and the OP is entitled to an apology for the delay in billing.

[Hunwolf]

Just thinkin'.....perhaps Princess did not bill the OP initially, has subsequently realized their error and billed six months later....again, this is easily resolved by viewing the folio.

 

If that is the case, Princess is entitled to their money and the OP is entitled to an apology for the delay in billing.

 

Even that wouldn't make any sense (most likely)...as that would mean they had billed the passengers for the dining tip but not for the meal itself. How would that work?

[aaerobear]

The OP has returned several times and this thread only started on the 29th of June, give her a break, many of us to have lives other than sitting in front of a computer all day criticizing new (or fairly new) posters.

 

Back off and give her a chance to live her life and I guarantee that she will return with progress WHEN THERE IS SOME.

 

There has been some good and some really bad advice given here and I hope the OP is able to sift through the "advice" and do what is right FOR HER.

[DrivesLikeMario]

Please OP post your latest update. Ignore the negative comments and let us know what's going on. Wishing you all the luck!