oasis. nice ship. poorly run.

[Cruzaholic41]

you say that as if I have some sort of obligation to tell you... :rolleyes:

 

the tone of the responses on here has made me hesitant to say exactly what date...it was recent...

 

Well, you started this thread. If you want to lend any credibility to your complaint, it would help to answer some questions - What was your embarkation date? What was your room steward's name? What room were you in? What dining were you on...late or mtd?

 

If nothing else - for the third time - at least say what sailing you were on. What was your embarkation date?

[Merion_Mom]

I find it hard to imagine the stateroom stuart/Stewart/steward allowed refrigerator items to sit a week on some surface and not attend to them in some fashion. The attendant is responsible for those items to keep track of what has been consumed and to see to it that consumed items are charged to the passenger's Sea Pass. He cannot simply allow refrigerated items to deteriorate outside of the fridge.

 

I do agree that the stateroom attendants and the waiters have a very heavy work load, especailly on Oasis and Allure. Like others here, however, I find it hard to believe the OP was even on the ship. I'd like him to be more specific about what he liked and din't like. Maybe he would be more convincing. For example, did he think the Central Park area was pretty? Did he enjoy the casino? How did he find the zipline adventure to be? How were the shows? Did he dine at Chops or Giovanni's Table or Izumi? How were the ports? What was his itinerary anyway?

 

Actually, I had that problem on my Oasis cruise, too. Steward refused to touch the stuff; I removed it from the refrigerator and used up precious shelf space for it; left a note for the bar staff to remove it; they never did; it just sat there all week; no perishables.

[Merion_Mom]

I know what Stuart is. He's the guy that played captain on Star Trek

 

Wrong again, Spelling Boy. :D :D :D

 

 

Patrick Stewart ;)

[tattoocruise]

Well, you started this thread. If you want to lend any credibility to your complaint, it would help to answer some questions - What was your embarkation date? What was your room steward's name? What room were you in? What dining were you on...late or mtd?

 

If nothing else - for the third time - at least say what sailing you were on. What was your embarkation date?

 

you keep asking the same question as if you are entitled to that information. Trust me, your approval is not that important to me and while I think your attempt at some cruise critic CSI is kind of funny, none of the information you seek changes the events. you can either believe or not but I choose to not give out any identifying information online. I don't care how many times you ask, you won't be getting that information from me in a public forum.

I will say that I am a diamond member of the royal Caribbean loyalty program and aside from my displeasure with the food on my previous cruises with them, the overall product has always been enjoyable.

this cruise on oasis saw a drastic improvement in the food (which surprised me because I wasn't expecting much) but the overall quality of service was by far the worst of the cruises I've had on royal Caribbean. something was seriously lacking this time around and it was very noticeable.

I can't wait to get back on a smaller royal Caribbean ship where the attention to customer service seems better.

[NordicPrince]

 

i'm also curious to know how one comment about really poor quality food prior to this thread makes someone a chronic complainer...since you seem to subscribe to that notion, perhaps you can explain that comment.

 

 

Wow, taking everything on a personal basis this week. My post merely stated that that if a poster lists some good points and bad points in a posting about a cruise then CC members don't get the idea that the reviewer has been sucking on lemons for too long and/or has an agenda.

 

Believe me, I have better things to do then review the posting history of anyone including you.

 

But you set yourself up for some of these negative comments. There's no way an experienced cruiser would not know that a "cabin steward" is the proper term for your cabin attendent. And also any experienced cruiser would know that arrriving at 9:30 for 8:30 dinner is not good form. This undermined some of your credibility in the view of many posters including me..

 

Having sailed on Serenade OTS this past January I know you will find the atmosphere completely different and the service probably impeccable on a Radiance class ship.

[Greghouseo]

Quote:

Originally Posted by Greghouseo

Please make sure you correct your spelling.

It is a stateroom Stewart.

Comes from the ancient Scottish clan called the Stewarts who used to specialisng in making their cabins look smart and presentable in the times of William Wallace

 

It is STEWARD not Stewart!

 

Irony/sense of humour by-pass?

[Ocean Boy]

I will say that I am a diamond member of the royal Caribbean loyalty program and aside from my displeasure with the food on my previous cruises with them, the overall product has always been enjoyable.

this cruise on oasis saw a drastic improvement in the food (which surprised me because I wasn't expecting much) but the overall quality of service was by far the worst of the cruises I've had on royal Caribbean. something was seriously lacking this time around and it was very noticeable.

I can't wait to get back on a smaller royal Caribbean ship where the attention to customer service seems better.

I just want to say that I really have no issue with people who post about a certain aspect of their cruise whether it is negative or positive. If the intent is to talk about poor service that is fine. I don't think one necessarily has to balance the post with something positive. You never stated that your intent was to provide a review of the cruise.

 

Where you lost me was showing up for dinner late and then having a problem with the service that was available. Anyone who has made it to diamond level really should have a better understanding of dining room operations. Do you not agree with that?

[Cruzaholic41]

you can either believe or not but I choose to not give out any identifying information online. I don't care how many times you ask, you won't be getting that information from me in a public forum.

 

If you are so paranoid to think saying what cruise you were on is personal information, why are you even here posting? Whatever. I suspected a troll from the beginning and I have no reason to change it.

[grand isle joe]

If you are so paranoid to think saying what cruise you were on is personal information, why are you even here posting? Whatever. I suspected a troll from the beginning and I have no reason to change it.

 

 

 

brought to you by the Miami CSI office......(Cruise Sleuth International)....Tattoocruise I would suggest going into the Stewart Relocation Program and resurface under a new I.D.....;)

[Bound4Bermuda]

Beware of Trolls!

[jmraggs]

If this was his first cruise I don't think that he would know much about the diamond nightly event in Blaze. I would be interested in what his other experiences have been cruising with RCI, Celebrity, or Azamara that got him diamond status on Oasis.

 

Oops, I forgot he said that, my bad.:o

[tattoocruise]

I just want to say that I really have no issue with people who post about a certain aspect of their cruise whether it is negative or positive. If the intent is to talk about poor service that is fine. I don't think one necessarily has to balance the post with something positive. You never stated that your intent was to provide a review of the cruise.

 

Where you lost me was showing up for dinner late and then having a problem with the service that was available. Anyone who has made it to diamond level really should have a better understanding of dining room operations. Do you not agree with that?

 

You and everyone else are welcome to agree or disagree with my complaints and you do make a valid point about the diningroom service.

normally I would never show up late for dinner but it was prearranged the evening before and I was led to believe as a onetime occurrence it wasn't going to be a problem. when prearrangements are made I expected everyone to honor their word.

that didn't happen and that is what I take issue with. my waiter spoke to the head waiter about it the night before so I think I had every reason to expect the same service as every other night.

had I just shown up unannounced I don't think I would have felt so bad about it. If I hadn't made prior arrangements I would have been fine seeking food elsewhere and if it had been suggested the night before I would have planned accordingly.

it boils down to them promising something and not delivering on it. whether you agree or disagree with how I handled it doesn't change the fact that at the time of my request the staff involved did not seem to have a problem with it. if at the time of my request they had said it would've been an issue I really wouldn't have had any problem but don't promise something if you can't deliver.

[Ocean Boy]

You and everyone else are welcome to agree or disagree with my complaints and you do make a valid point about the diningroom service.

normally I would never show up late for dinner but it was prearranged the evening before and I was led to believe as a onetime occurrence it wasn't going to be a problem. when prearrangements are made I expected everyone to honor their word.

that didn't happen and that is what I take issue with. my waiter spoke to the head waiter about it the night before so I think I had every reason to expect the same service as every other night.

had I just shown up unannounced I don't think I would have felt so bad about it. If I hadn't made prior arrangements I would have been fine seeking food elsewhere and if it had been suggested the night before I would have planned accordingly.

it boils down to them promising something and not delivering on it. whether you agree or disagree with how I handled it doesn't change the fact that at the time of my request the staff involved did not seem to have a problem with it. if at the time of my request they had said it would've been an issue I really wouldn't have had any problem but don't promise something if you can't deliver.

 

OK, but where in your initial post do you mention anything about making any pre-arrangements for what you did? Just showing up late for dinner and then having an issue with the service is not likely to get people to see your point of view. If you are not going to present all of the facts then you have to understand that people are going to make judgements based on the information that you do provide. Again, do you disagree with that?

[Bailey151]

just checked my iPhone app with over 8500 drink recipes and a Runny Nose is still not on there......................

And toss in a goggle search turns up cough/cold symptoms and this thread :D

 

Must be a common drink.

[koterry]

You and everyone else are welcome to agree or disagree with my complaints and you do make a valid point about the diningroom service.

normally I would never show up late for dinner but it was prearranged the evening before and I was led to believe as a onetime occurrence it wasn't going to be a problem. when prearrangements are made I expected everyone to honor their word.

that didn't happen and that is what I take issue with. my waiter spoke to the head waiter about it the night before so I think I had every reason to expect the same service as every other night.

had I just shown up unannounced I don't think I would have felt so bad about it. If I hadn't made prior arrangements I would have been fine seeking food elsewhere and if it had been suggested the night before I would have planned accordingly.

it boils down to them promising something and not delivering on it. whether you agree or disagree with how I handled it doesn't change the fact that at the time of my request the staff involved did not seem to have a problem with it. if at the time of my request they had said it would've been an issue I really wouldn't have had any problem but don't promise something if you can't deliver.

As you say everyone is entitled to an opinion and mine is I don't believe a word of your posts, especially if your claim to be a diamond or diamomnd plus. To many holes in your posts. Sorry

[Greghouseo]

As you say everyone is entitled to an opinion and mine is I don't believe a word of your posts, especially if your claim to be a diamond or diamomnd plus. To many holes in your posts. Sorry

 

Do you think the OP really cares one iota what you do or don't believe?

[Cruzaholic41]

brought to you by the Miami CSI office......(Cruise Sleuth International)....Tattoocruise I would suggest going into the Stewart Relocation Program and resurface under a new I.D.....;)

 

Well, I wasn't talking to you, but since you thought it necessary to address me, I have an answer. We get it. You were beaten once on here long ago and you still can't get over it. Always so quick to defend people no matter how unrational or unbelievable their posts are. Get over it already. The new Id thing is nothing new to you, huh Bart?

[tattoocruise]

OK, but where in your initial post do you mention anything about making any pre-arrangements for what you did? Just showing up late for dinner and then having an issue with the service is not likely to get people to see your point of view. If you are not going to present all of the facts then you have to understand that people are going to make judgements based on the information that you do provide. Again, do you disagree with that?

 

if I were here asking for help dealing with a situation where every detail might be important in getting a satisfactory outcome then maybe I could have spelled it all out. since this was meant as an informative post to let others know that the customer service provided is far below the WOW factor of the ship itself then I choose not to write a novel and detail every moment leading up to my dissatisfaction. When all is said and done, the little details don't really matter, all that matters is the final outcome.... and that was a hugely disappointing customer service effort demonstrated throughout the ship.

The ship was beautiful, the customer service is far from it.

[BMT]

I do believe that the service is not what it was - after all, all the very experienced staff will have been transferred to the Allure.

 

They do this with every new ship.

[Ocean Boy]

if I were here asking for help dealing with a situation where every detail might be important in getting a satisfactory outcome then maybe I could have spelled it all out. since this was meant as an informative post to let others know that the customer service provided is far below the WOW factor of the ship itself then I choose not to write a novel and detail every moment leading up to my dissatisfaction. When all is said and done, the little details don't really matter, all that matters is the final outcome.... and that was a hugely disappointing customer service effort demonstrated throughout the ship.

The ship was beautiful, the customer service is far from it.

 

But of course, you did include the "little" detail about showing up for dinner at 9:30. Maybe the service was bad. Maybe some of that bad service was brought on by your actions. Maybe your expectations were not met or they were set too high. Who knows. Like you said, you are only providing the information that you feel like providing.

 

I never would have asked for such an accommodation in the first place in a dining room that had to get some 2500 meals out in a designated time frame. So, I don't have to worry about being disappointed on that matter. Sorry it didn't work for you. In less than three months I can make my own decisions about the service and, whether they be good or bad, I will probably post my impressions on these boards.

[Gone Fishing]

I understand the frustration....

 

Having Stuart as your cabin attendant would be rough.

 

I assume he showed up wearing white cotton briefs instead of pants

 

 

OP, "Stuart please push the beds together.....and get the stuff out of the fridge....come on Stuart....... Stuart........STUART!!!"

 

 

Stuart, "i can do it myself......."

 

 

[Cruising89143]

I'm going to post a "sort of" defence of the OP here.

 

I was on the Allure on a pre-inaugural a week or so ago.

 

1) Think I have reviewed elsewhere that I thought the Windjammer was too small, with issues over laying out food too early and thus the food being cold when we we arrived (we do get in first thing in the morning but that is no excuse). We also commented that on all full ship the WJ was ludicrously small and in fact smaller than Freedom or Voyager ships.

 

2) My wife and I both believe that, whilst we appreciated that there was an element of crew assimilation we felt that there were issues in terms of work load and

 

You were on a two night freebie cruise where the crew has to work their rear ends off to take care of those on board. Bars are packed as everyone is sucking down the free alcohol during those two days. The specialty dining available to the guests is packed due to being no charge. All of this leads to two crazy days for the crew of which most are new to this class ship. Only 400 or so moved over from Oasis. One cannot or should be be judging the service on a two night PI.

 

3) We would find the ship unbearably crowded if it were cruising full, especially on sea days, consequently we felt that if we were paying, we would not look to cruise on an Oasis class ship and would probably stick to Voyager, Vision or Radiance. (I guess you can tell that we don't feel that bigger is necessarily better)

 

WE LOVED THE RISING TIDE BAR!!!!

 

Have cruised twice on the Oasis. Once with 5800 on board and the second time with 6100 on board. Both times the ship never felt crowded. Actually the worst ship for crowding IMHO is the Radiance class. The Oasis felt less crowded than any other ship that I have cruised. Again, hard to make a statement like this when one is on a two night PI where everyone is out and about trying to cram a lot in two days.

As far as the OP's comments, I will leave that up to each individual to either believe or not believe. I know what I experienced on board and I also know what majority of the reviews have stated. They don't match the OP's at all.

[Lizcourt]

I must say that this is one of the more entertaining threads I've read in recent months. Takes me back to my childhood in the 60s, when we all were ferreting out clues in Beatles albums to prove the secret rumors that Paul was dead (you know, barefoot on the Abbey Road cover, a hand over his head in the Sgt. Pepper cover, that eerie "I buried Paul" tag at the end of Strawberry Fields). And so, with tongue firmly in cheek, here's the list of the clues for the latest installment of that hot new game show "Is He (or She) or Isn't He a Troll?":

 

 

Several days into the thread, he's suddenly a diamond club member of RCCL -- but has only posted three times on this board (its a rare diamond member who only discovers Cruise Critic after having taken ten or more cruises)

 

 

He doesn't know a steward from a stuart

 

 

After being flamed for suggesting that he should be able to show up at 9:30 and order anything he wants, he suddenly remembers that he had made arrangements with the waiter --- no, did I say waiter, I, I meant head waiter -- did I say head waiter, no, no, no, I meant maitre d' -- to show up late to dinner

 

 

He couldn't get a bartender to make a drink that no one -- including the all-knowing, all-seeing Ipod apps -- has ever heard of

 

 

What sailing was I on? WHAT SAILING WAS I ON??? How dare you attempt to ferret out my identity like that. Name, yes. Rank, maybe. Serial number, ok. But my sailing date -- never, I tell you, never will I divulge such personal information. Rack me, flog me but break me you never will.

 

 

And BTW to the OP -- seriously, I could care less whether you're a troll or not. This is just too much fun for words.

[Jimsedge]

I still want to know what is in this "common" drink???

[Lizcourt]

Given what its name implies, I'm not sure I want to know.