tracyd1014 Posted January 26, 2012 #1 Share Posted January 26, 2012 We're booked on the NB Island Princess for June 20 and twice I have put in our passport numbers and now when I go to the website it shows our documents are incomplete again. Maybe I am getting ahead of myself by doing it so early (not that I am excited or anything). Anyone have any answers? Link to comment Share on other sites More sharing options...
paul929207 Posted January 26, 2012 #2 Share Posted January 26, 2012 Not sure what the problem is, but it is not that you are entering data too early. I entered ours for next October months ago with no problem Link to comment Share on other sites More sharing options...
Pam in CA Posted January 27, 2012 #3 Share Posted January 27, 2012 No such thing as too early to fill in your Personalizer. Are you clicking "Save & Continue"? You can always call 800-princess and give them your information. Mine self-populates as my name, address, phone and passport info is in their system. Link to comment Share on other sites More sharing options...
Treven Posted January 27, 2012 #4 Share Posted January 27, 2012 I just checked my personalizer for my cruise January 2013, and my passport information shows up from when I entered it, about a month or so ago. By chance did you save your info? Link to comment Share on other sites More sharing options...
Loonbeam Posted January 27, 2012 #5 Share Posted January 27, 2012 Did you put in a credit card? We're booked on the NB Island Princess for June 20 and twice I have put in our passport numbers and now when I go to the website it shows our documents are incomplete again. Maybe I am getting ahead of myself by doing it so early (not that I am excited or anything). Anyone have any answers? Link to comment Share on other sites More sharing options...
Pia1913 Posted January 27, 2012 #6 Share Posted January 27, 2012 We're booked on the NB Island Princess for June 20 and twice I have put in our passport numbers and now when I go to the website it shows our documents are incomplete again. Maybe I am getting ahead of myself by doing it so early (not that I am excited or anything). Anyone have any answers? You need to put in all the required information before it becomes complete. Not only your passports, but emergency contacts and credit card info. Link to comment Share on other sites More sharing options...
clmom Posted January 27, 2012 #7 Share Posted January 27, 2012 We're booked on the NB Island Princess for June 20 and twice I have put in our passport numbers and now when I go to the website it shows our documents are incomplete again. Maybe I am getting ahead of myself by doing it so early (not that I am excited or anything). Anyone have any answers? This happened to us also on our Island cruise in Dec. As I recall, the cruise personalizer had all our information as complete but other emails showed incomplete.By the time I printed off our luggage tags everything was fine. Link to comment Share on other sites More sharing options...
MustangGT Posted January 27, 2012 #8 Share Posted January 27, 2012 You need to put in all the required information before it becomes complete. Not only your passports, but emergency contacts and credit card info. I agree Pia. Mine shows incomplete because my credit card will expire before our cruise date. Once it is renewed, I will be able to enter it and be "complete";) I also had to re-enter my emergency contact. Not sure why that disappeared! Link to comment Share on other sites More sharing options...
Pia1913 Posted January 27, 2012 #9 Share Posted January 27, 2012 I agree Pia. Mine shows incomplete because my credit card will expire before our cruise date. Once it is renewed, I will be able to enter it and be "complete";)I also had to re-enter my emergency contact. Not sure why that disappeared! Once they have the passport info in there, it should stay permanently (at least until next expiration) and you won't have to enter that info again. Link to comment Share on other sites More sharing options...
notentirelynormal Posted January 27, 2012 #10 Share Posted January 27, 2012 Does your passport have six months on it before it expires re the end of your cruise? Link to comment Share on other sites More sharing options...
RickT Posted January 27, 2012 #11 Share Posted January 27, 2012 Does your passport have six months on it before it expires re the end of your cruise? X2 For some reason Princess sets this rule even though it doesn't necessarily apply. We cruised to the UK a couple years ago and ran into this problem. I would enter my passport details and it wouldn't accept it. A quick call to Princess confirmed the reason (even though the UK doesn't have this restriction). I'd call Princess to see what the issue is. Link to comment Share on other sites More sharing options...
cruznliz Posted January 27, 2012 #12 Share Posted January 27, 2012 I'm 99% sure it's the credit card. It will not say "complete" unless the credit card is entered.:rolleyes: Link to comment Share on other sites More sharing options...
Pam in CA Posted January 27, 2012 #13 Share Posted January 27, 2012 For some reason Princess sets this rule even though it doesn't necessarily apply. We cruised to the UK a couple years ago and ran into this problem. I would enter my passport details and it wouldn't accept it. A quick call to Princess confirmed the reason (even though the UK doesn't have this restriction).Every cruiseline and tour company I've used has had the six month rule. It is required by some countries so for simplicity, it's made the rule across the board. Neither Princess, other cruiselines nor tour companies give all the passport requirements for every country for every nationality. That would be a logistical nightmare. Link to comment Share on other sites More sharing options...
azdmelani Posted January 27, 2012 #14 Share Posted January 27, 2012 Every cruiseline and tour company I've used has had the six month rule. It is required by some countries so for simplicity, it's made the rule across the board. Neither Princess, other cruiselines nor tour companies give all the passport requirements for every country for every nationality. That would be a logistical nightmare. That is interesting. I sailed in August (granted it was Alaska) and my passport expired Jan 12, 12. I had no issues entering into the personalizer. Link to comment Share on other sites More sharing options...
Pia1913 Posted January 27, 2012 #15 Share Posted January 27, 2012 That is interesting. I sailed in August (granted it was Alaska) and my passport expired Jan 12, 12. I had no issues entering into the personalizer. That's because you didn't need a passport for Alaska. Link to comment Share on other sites More sharing options...
Dietemann Posted January 27, 2012 #16 Share Posted January 27, 2012 I also had to re-enter my emergency contact. Not sure why that disappeared! Emergency contact could change from cruise to cruise. Link to comment Share on other sites More sharing options...
azdmelani Posted January 27, 2012 #17 Share Posted January 27, 2012 That's because you didn't need a passport for Alaska. I guess that's it. I cant remember if we needed one for Victoria or not. Thanks Pia :) Link to comment Share on other sites More sharing options...
Rare oskidunker Posted January 27, 2012 #18 Share Posted January 27, 2012 or it will not complete. Seems like this should not be required info. Link to comment Share on other sites More sharing options...
Pia1913 Posted January 27, 2012 #19 Share Posted January 27, 2012 or it will not complete. Seems like this should not be required info. No you do not have to fill in that info. If your submission is not completing, it's something else. Link to comment Share on other sites More sharing options...
Stevesan Posted January 28, 2012 #20 Share Posted January 28, 2012 I'm 99% sure it's the credit card. It will not say "complete" unless the credit card is entered.:rolleyes: Not quite correct. Cruise Personalizer for my Feb 2013 cruise self populated my passport info. I haven't yet entered a credit card number. Link to comment Share on other sites More sharing options...
Stevesan Posted January 28, 2012 #21 Share Posted January 28, 2012 I'm 99% sure it's the credit card. It will not say "complete" unless the credit card is entered.:rolleyes: Not correct. Cruise Personalizer for my May Alaska cruise accepted and displays my passport info, but I haven't yet entered a credit card. Link to comment Share on other sites More sharing options...
Rare oskidunker Posted January 28, 2012 #22 Share Posted January 28, 2012 I carefully checked eveything and until I filled in prior cruises, it would not complete. All the passwport and credit card in was ok. Link to comment Share on other sites More sharing options...
srpilo Posted January 28, 2012 #23 Share Posted January 28, 2012 I guess that's it. I cant remember if we needed one for Victoria or not. Thanks Pia :) Actually it's because you don't need a passport to sail to Canada, not Alaska Srpilo Link to comment Share on other sites More sharing options...
robsaw Posted January 28, 2012 #24 Share Posted January 28, 2012 Actually it's because you don't need a passport to sail to Canada, not Alaska Only on a closed-loop cruise from a US port - and don't miss the re-boarding time in Victoria. Link to comment Share on other sites More sharing options...
dhn Posted January 29, 2012 #25 Share Posted January 29, 2012 Every cruiseline and tour company I've used has had the six month rule. It is required by some countries so for simplicity, it's made the rule across the board. Neither Princess, other cruiselines nor tour companies give all the passport requirements for every country for every nationality. That would be a logistical nightmare. For our Emerald cruise last November, my passport expired 4.5 months later in March 2012. No problems entering that information in My Personalizer .... or anywhere in any port. Link to comment Share on other sites More sharing options...
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