New Captain's Club Press Release is Here

[CruisingChick]

http://www.rclinvestor.com/phoenix.zhtml?c=103045&p=irol-newsArticle&ID=1879791&highlight=

[dkjretired]

http://www.rclinvestor.com/phoenix.zhtml?c=103045&p=irol-newsArticle&ID=1879791&highlight=

 

The press release has pretty much the same info we have been speculating about as far as tiers and points. They do refer you to a web address with Captain's Club for full details but that just brings you to a page that shows the old program. Perhaps that will be updated later.

 

I may be reading between the lines but it looks to me like they are going to close Michaels Club to everyone except Zenith members perhaps like Diamond Lounges on Royal.

[lovemylab]

The press release has pretty much the same info we have been speculating about as far as tiers and points. They do refer you to a web address with Captain's Club for full details but that just brings you to a page that shows the old program. Perhaps that will be updated later.

 

I may be reading between the lines but it looks to me like they are going to close Michaels Club to everyone except Zenith members perhaps like Diamond Lounges on Royal.

 

That is very disappointing. Michaels Club is one of our favourite lounges and now it looks like they're taking it away. Will there be enough Zenith members on each sailing to justify making it available to only them?

 

I hope they at least take the drink offerings available there and make them available at another bar on the ship. Otherwise we will see no reason to bother with premium drink packages.

[CruisingChick]

So should we start a pool on when Celebrity will update their web-site and have it working?

[ghstudio]

So should we start a pool on when Celebrity will update their web-site and have it working?

 

I want "never"....

[CruisingChick]

I want "never"....

 

Not sure it will take that long............at least I hope not. :D

[dkjretired]

That is very disappointing. Michaels Club is one of our favourite lounges and now it looks like they're taking it away. Will there be enough Zenith members on each sailing to justify making it available to only them?

 

I hope they at least take the drink offerings available there and make them available at another bar on the ship. Otherwise we will see no reason to bother with premium drink packages.

 

Just my own speculation, who knows if it will come true.

[CruisingChick]

Just my own speculation, who knows if it will come true.

 

Yes, but where else could they put a Zenith level lounge? I can't think of anywhere but Michael's and they were using it as the "VIP" lounge on our Summit cruise in September.

[caliber35]

As of 11AM this morning, my sailing history and new Club Points Status is showing up. Also, confirmed with the reservations department that the new program is already in effect for all sailings from today forward. After much speculation, the new Captains Club is finally here!

[Janet987]

Thank you for posting. I clicked through to the X CC page and everything is working fine now, where it wasn't an hour ago. Using Safari and Firefox.

[cruisestitch]

Still no description of the perks associated with the new levels, and Captains Club terms and conditions hasn't been updated. In fact, it doesn't even reference the new Preview level, which has been in effect for some weeks now.

[upwarduk]

http://www.rclinvestor.com/phoenix.zhtml?c=103045&p=irol-newsArticle&ID=1879791&highlight=

 

Thank you CruisingChick and at last the sit is stable, no flashing for me( on Safari)

 

Yes, but where else could they put a Zenith level lounge? I can't think of anywhere but Michael's and they were using it as the "VIP" lounge on our Summit cruise in September.[/Quote]

 

Michael' s Club was shut most of the time on our Infinity T.A , where they were trialling VIP (PrivateParty) I assume that we now substitute 'Zenith.'

What surprised me was the windows were 'decorated' with beer bottles, which I assumed were the Craft Beers.

Does this mean they will only be available to Zenith members or will they be allocated to a different venue. If the trial didn't go well and the Craft Beers proved not to be popular, I can only assume it was because they weren't available to the majority of passengers.

Edited November 25, 2013 by upwarduk

[CruisingChick]

Still no description of the perks associated with the new levels, and Captains Club terms and conditions hasn't been updated. In fact, it doesn't even reference the new Preview level, which has been in effect for some weeks now.

 

Yes, the flashing is finally gone but no update on new levels or how you earn points going forward.

[Janet987]

Yes, the flashing is finally gone but no update on new levels or how you earn points going forward.

Click on the ? next to your point number…new earning rate there.

To see all the benefits, start at Home -> CaptainsClub -> Benefits -> pick the level

Edited November 25, 2013 by Janet987

[H2OH!]

on the webiste now...

 

Elite Plus Member Benefits*

 

(750-2,999 earned Club Points**)

Many of the benefits of Elite membership plus:

• • Complimentary 200-minute Internet package
  
• • Complimentary cappuccino, latte and espresso
  
• • 10% discount on any Beverage Package‡
  
• • 15% discount on any Specialty Restaurant‡
  
• • Private shipboard departure lounge with continental breakfastAccess to a coffeehouse style breakfast and Evening Cocktail hour
  
• • Invitation to the Elegant Tea event
  
• • Complimentary access to Persian Garden (on one port day of your choice, while the ship is in port)
  
• • Two complimentary bags of laundry (wash, dry, fold) on all Celebrity cruises ***
  
• • Complimentary dry cleaning of one item
  
• • Ability to enroll in Royal Caribbean's Crown & Anchor Society Diamond Level
  

Zenith Member Benefits*

 

(3,000+ earned Club Points**)

Many of the benefits of Elite Plus membership plus:

• • Access to Michael's Club Lounge, including Embarkation Day
  
• • Complimentary 1600-minute Internet package
  
• • Complimentary laundry
  
• • Complimentary Beverage Package+
  
• • 25% off Specialty Dining‡
  
• • Priority Seating in Theater (on formal and production show nights, seats released 10 minutes prior to curtain call)
  
• • Priority embarkation while the ship is in port
  
• • Upgraded bath amenities
  
• • Complimentary lunch at Bistro on Five (when sailing consecutively)++
  
• • Complimentary Extend Your Stay (where available stay onboard longer on disembarkation day)
  
• • Complimentary Luggage Valet service from ship to final destination airport (where available, airline fees still apply)
  
• • Upon reaching the Zenith tier, Captain's Club will make a charitable donation in the member’s behalf
  
• • Upon reaching the Zenith tier, receive a complimentary 7-night Caribbean or Bermuda cruise (in a Veranda stateroom only)+++
  
• • At 6000 Club Points and every 3000 Club Points thereafter receive a complimentary 7-night Caribbean or Bermuda cruise (in an AquaClass® stateroom)
  

[ghstudio]

Click on the ? next to your point number…new earning rate there.

 

speaking of that table, has anyone else noticed the * next to aqua* 5?

 

I wonder what the * is supposed to indicate....

[CruisingChick]

Click on the ? next to your point number…new earning rate there.

To see all the benefits, start at Home -> CaptainsClun -> Benefits -> pick the level

 

Thanks.

[CruisingChick]

on the webiste now...

 

Elite Plus Member Benefits*

 

(750-2,999 earned Club Points**)

Many of the benefits of Elite membership plus:

• • Complimentary 200-minute Internet package
  
• • Complimentary cappuccino, latte and espresso
  
• • 10% discount on any Beverage Package‡
  
• • 15% discount on any Specialty Restaurant‡
  
• • Private shipboard departure lounge with continental breakfastAccess to a coffeehouse style breakfast and Evening Cocktail hour
  
• • Invitation to the Elegant Tea event
  
• • Complimentary access to Persian Garden (on one port day of your choice, while the ship is in port)
  
• • Two complimentary bags of laundry (wash, dry, fold) on all Celebrity cruises ***
  
• • Complimentary dry cleaning of one item
  
• • Ability to enroll in Royal Caribbean's Crown & Anchor Society Diamond Level
  

 

 

As Elite we already got one complimentary dry cleaning item. Is this in addition to that or is that benefit being taken away from Elite?

Edited November 25, 2013 by CruisingChick

[PoppyandNana]

The press release has pretty much the same info we have been speculating about as far as tiers and points. They do refer you to a web address with Captain's Club for full details but that just brings you to a page that shows the old program. Perhaps that will be updated later.

 

I may be reading between the lines but it looks to me like they are going to close Michaels Club to everyone except Zenith members perhaps like Diamond Lounges on Royal.

 

 

Haven't seen anyone mention the changes to the upgrade policy:

 

One-category upgrade requests must be made at the time of booking and apply only for upgrades within the supercategory, depending on availability. Example of a supercategory upgrade in AquaClass: A2 to A1. Suites are excluded. This offer cannot be used with certain restricted fares including but not limited to Exciting Deals, ChoiceAir® specials, Reduced Air, interline, travel agent, Travelzoo, and employee rates. Upgrades apply for one stateroom per cruise. Stateroom assignments only. Not valid on holiday sailings or Reunion Cruises. Upgrades available from categories 11-A1 on all Celebrity ships except Celebrity Xpedition®. Offer valid for members who are Classic Level or higher at the time of booking.

 

Previously one got an upgrade only between the bottom level of cabins, i.e., insides and outsides.

[Janet987]

speaking of that table, has anyone else noticed the * next to aqua* 5?

 

I wonder what the * is supposed to indicate....

 

That's a "Registred Copyright" symbol for "AquaClass", not a star (maybe your system not have the font for that)

 

 

Nothing taken away from Elite:

 

Elite Member Benefits*

(300-749 earned Club Points**)

Many of the benefits of Select membership plus:

• Access to the Captain's Club Lounge for daily coffee house style breakfast

• Evening Cocktail hour (excludes embarkation and evening of Senior Officers' Party)

• Complimentary 90-minute Internet package (can be applied towards most larger Internet packages)

• Complimentary access to Persian Garden (on one port day of your choice while ship is in port)

• Complimentary dry cleaning of one garment item

• One complimentary bag of laundry (wash, dry, fold) on every sailing***

• A private shipboard departure lounge, serving continental breakfast

• Elegant tea invitation

• Diamond Level enrollment in Royal Caribbean's Crown & Anchor Society‡

Edited November 25, 2013 by Janet987

[PoppyandNana]

As Elite we already got one complimentary dry cleaning item. Is this in addition to that or is that benefit being taken away from Elite?

 

Still confused on how one earns the points. Is it a daily or a weekly thing? For example, how many points does as a standard 7 night cruise earn? How many more for a 12 night cruise?

[CruisingChick]

on the webiste now...

 

Elite Plus Member Benefits*

 

(750-2,999 earned Club Points**)

Many of the benefits of Elite membership plus:

• • Complimentary 200-minute Internet package
  
• • Complimentary cappuccino, latte and espresso
  
• • 10% discount on any Beverage Package‡
  
• • 15% discount on any Specialty Restaurant‡
  
• • Private shipboard departure lounge with continental breakfast Access to a coffeehouse style breakfast and Evening Cocktail hour
  
• • Invitation to the Elegant Tea event
  
• • Complimentary access to Persian Garden (on one port day of your choice, while the ship is in port)
  
• • Two complimentary bags of laundry (wash, dry, fold) on all Celebrity cruises ***
  
• • Complimentary dry cleaning of one item
  
• • Ability to enroll in Royal Caribbean's Crown & Anchor Society Diamond Level
  

 

Most of the Benefits (in red and bolded) we already received as Elite members.

Edited November 25, 2013 by CruisingChick

[WestLakeGirl]

redman1947, It depends on the type of stateroom booked

Edited November 25, 2013 by WestLakeGirl

[H2OH!]

Elite Member Benefits*

 

(300-749 earned Club Points**)

 

 

Many of the benefits of Select membership plus:

• • Access to the Captain's Club Lounge for daily coffee house style breakfast
  
• • Evening Cocktail hour (excludes embarkation and evening of Senior Officers' Party)
  
• • Complimentary 90-minute Internet package (can be applied towards most larger Internet packages)
  
• • Complimentary access to Persian Garden (on one port day of your choice while ship is in port)
  
• • Complimentary dry cleaning of one garment item
  
• • One complimentary bag of laundry (wash, dry, fold) on every sailing***
  
• • A private shipboard departure lounge, serving continental breakfast
  
• • Elegant tea invitation
  
• • Diamond Level enrollment in Royal Caribbean's Crown & Anchor Society‡
  

*Benefits are exclusive to sailings on Celebrity Cruises (excluding Celebrity Xpedition®) and are subject to change without notice. Modified benefits are

[elena7seas]

Your Membership Status

 

 

To qualify for enrollment in the Captain's Club, you must be 18 years of age or older.

Your Captain's Club membership falls into one of six levels: Preview Level (prior to sailing), Classic Level (after first completed cruise), Select Level (after earning 150 Club Points), Elite Level (after earning 300 Club Points), Elite Plus Level (after earning 750 Club Points) and Zenith Level (after earning 3,000 Club Points). After you complete your first sailing, your membership will automatically advance to the applicable membership level. You will then enjoy your new membership benefits on your next sailing on Celebrity Cruises. Your membership number will remain the same as you advance to the next level.

 

Tier Credits

 

 

Beginning November 25, 2013, Celebrity Cruises Captain's Club switched from membership levels based on "tier credits" to "Club Points." Prior to November 25, 2013, members earned one credit for sailing, one credit by sailing on an itinerary of 12-nights or longer, including Cruisetours (applicable to sailings on or after January 1, 2003); and earned one credit by sailing in a Concierge Class stateroom, AquaClass® stateroom, or Suite (applicable to sailings on or after January 1, 2004). After November 25, 2013, Club Points are earned based on stateroom category and length of cruise including Cruisetours when you sail with Celebrity Cruises or Azamara Club Cruises. Celebrity Cruises makes it possible for you to earn up to eighteen Club Points per night.*

The Captain's Club program terms are subject to change without prior notice.

 

*Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn credits in the program. Azamara Club Cruises Note: For a limited time, guests who sail on Celebrity Cruises and Azamara Club cruises will earn Club Points toward their memberships in both Captain's Club and Le Club Voyage, regardless of which brand they sail. Both Captain's Club and Le Club Voyage members will enjoy the benefits of their tier levels on both lines. Program terms are subject to change.

 

 

Invitation to Captain's or Officer's Table

 

Not a Captain's Club Member benefit. Based on availability.

 

 

Captain's Club Savings Certificate

 

Savings are in U.S. dollars, are not redeemable for cash, and not transferable. Only valid on new booking. When booking, please reference the applicable option code. Offer may be withdrawn at any time. Discount offer will not be replaced if lost, stolen, or otherwise destroyed. THE OFFER CANNOT BE USED WITH CERTAIN RESTRICTED FARES OR ON CRUISES ON BOARD CHARTERED SAILINGS. This certificate cannot be combined with another certificate on the same booking. Applies only to outside and above categories (category 8 and above). Subject to availability. Offer is not combinable with any other promotion or offer. Celebrity Cruises will deduct the applicable offer value from final payment upon review. Certificate must be submitted to Celebrity Cruises PRIOR TO FINAL PAYMENT. Discount applies on a per-stateroom basis, double occupancy. Singles paying 200% are entitled to full face value. Prices vary by ship and sailing dates, and space is subject to availability at time of booking. When booking through a travel agency, the certificate must be presented to the travel agent at time of booking. Certificate must be submitted at time of final payment. Travel agent commission is based on discounted price. Offer valid for members who are Classic Level or higher at the time of booking.

 

Elite Plus member's 10% discount on beverage packages.

 

If you purchase a beverage package pre-cruise the discount will be taken once onboard at the pre-cruise price. If you purchase onboard you will pay the onboard price of the beverage package and get the 10% discount off that onboard price.

 

 

Specialty Dining Discounts

 

Applies only to the member's cover charge. Not combinable with any other offers. Discount will be taken once onboard. Reservations can be held prior to sailing by calling the Loyalty Desk.

 

 

One-Category Upgrade

 

One-category upgrade requests must be made at the time of booking and apply only for upgrades within the supercategory, depending on availability. Example of a supercategory upgrade in AquaClass: A2 to A1. Suites are excluded. This offer cannot be used with certain restricted fares including but not limited to Exciting Deals, ChoiceAir® specials, Reduced Air, interline, travel agent, Travelzoo, and employee rates. Upgrades apply for one stateroom per cruise. Stateroom assignments only. Not valid on holiday sailings or Reunion Cruises. Upgrades available from categories 11-A1 on all Celebrity ships except Celebrity Xpedition®. Offer valid for members who are Classic Level or higher at the time of booking.

 

 

Reciprocity Between Brands

 

Equivalent recognition is one of the benefits of being a Captain's Club, Crown & Anchor Society and/or Le Club Voyage loyalty member. It offers loyalty members the opportunity to receive recognition and similar benefits with matching tier status–both pre-cruise and onboard–when sailing with one of the three brands. Members of one loyalty program must enroll in a sister program in order to receive equivalent recognition benefits.

Points on Celebrity and Azamara are earned cumulatively in both loyalty programs. For example, 20 Club Points earned on a Celebrity sailing will be reflected as 20 points in both Celebrity's and Azamara's loyalty programs. The total Club Points for the member will reflect all qualified points earned.

Points earned on Royal Caribbean are earned only for the Royal Caribbean loyalty program. Points of each loyalty program cannot be added together. Points are calculated using the applicable brand's program level accrual system.

 

 

The following program levels are equivalent for loyalty program recognition purposes:

 

Celebrity's Captain's Club.....Azamara LeClub Voyage.....Royal Caribbean Crown & Anchor Society

 

Preview...................................Preview

Classic....................................Adventurer

Select.....................................Explorer.............................Platinum

Elite........................................Discoverer.........................Diamond

Elite Plus..................................Discoverer Plus

Zenith.....................................Discoverer Platinum

 

 

Priority Waitlist

 

Based on availability. Valid for members who are Classic Level or higher at the time of sailing.

 

 

Priority Embarkation and Preferential Debarkation

 

These privileges offered to Select, Elite, Elite Plus and Zenith members are available at the following ports: Seward, AK; Miami, FL; Fort Lauderdale, FL; Tampa, FL; Baltimore, MD; San Diego, CA; Honolulu, HI; New York, NY; San Juan, Puerto Rico; Buenos Aires, Argentina; Harwich, England; Dover, England; Vancouver, British Columbia; Valparaiso, Chile; Barcelona, Spain. Subject to change without notice.

 

 

Pre-sailing Specialty Restaurant Reservations

 

You can make dinner reservations for a Specialty Restaurant anywhere from 60 days to 4 days prior to your sailing date when booking a cruise on any Celebrity ship except Celebrity Xpedition®. You can make your reservation online via our dining reservation tool. If your desired time is not available, please contact our Captain's Club Loyalty Desk, as we have set aside limited seating for our Captain's Club members. Guests must be 12 years or older. Proper attire is required. View our Guest Conduct Policy here. Offer valid for members who are Classic Level or higher at the time of booking.

Note: the Captain's Club program and inclusive member benefits are subject to change without notice.

 

 

Zenith Member complimentary sailing at 3,000 Club Points and every 3,000 Club Points thereafter.

 

Initial Complimentary sailing – Valid for a 7-Night Caribbean or Bermuda cruise in a Standard Veranda Stateroom (1A, 1B, 1C, 2A, 2B, 2C, 2D)

 

Complimentary at every additional 3,000 Club Points – Valid for a 7-Night Caribbean or Bermuda cruise in an AquaClass® stateroom (A1, A2)

• • Fees and taxes still apply.
  
• • May be applied toward a CC or AQ stateroom on a Caribbean or Bermuda cruise. Pro-rated rates apply and are determined by Cruise Certificate Redemption Center.
  
• • May be applied to another sailing. Pro-rated rates apply and are determined by Cruise Certificate Redemption Center based on the average price of a 7-night CAR in a Standard Veranda Stateroom and the desired sailing.
  
• • If member is already booked on cruise that is not within the penalty phase we can re-arrange the previously booked cruise via Cruise Certificate Redemption Center.
  

Must be redeemed within 1 year. One complimentary stateroom per member; 3rd and 4th rates apply; non-transferable. Blackout dates for holiday sailings: Christmas, New Year's.

Edited November 25, 2013 by elena7seas