onboard credit error

[blueshine]

Good morning. Quick question for you. The on board credit in my confirmation email is correct, however, the on board credit showing up on my cruise docs is not. Would you call carnival to get this straightened out or just bring a copy of the email confirmation to guest services upon boarding? Thanks for your thoughts.

[Cruiseaholichal]

Do it before you board !

[Sparky2]

Good morning. Quick question for you. The on board credit in my confirmation email is correct, however, the on board credit showing up on my cruise docs is not. Would you call carnival to get this straightened out or just bring a copy of the email confirmation to guest services upon boarding? Thanks for your thoughts.

 

Get it straightened out before you board the ship.

 

If the email was incorrect, but the cruise docs WERE correct, I wouldn't be concerned.

[Anyislandwilldo]

This may also affect if you get any more OBC. Do it now.

[txmom11]

This happened to us and we called. Look at your booking summary and you should see it.

 

 

Sent from my iPhone using Forums mobile app

[SkyMaster]

Even if it ALL shows up correctly, I'd advise you to take along all the paperwork, showing exactly what you should have. I've found that this expedites repair of any problems that might occur, after you've boarded. Have a GREAT cruise. :D

 

"SKY"

[beckyk329]

Some of mine isn't in my docs either, but it's OBC from the shore excursion guarantee. I've called 2x and was told both times, that it will not be in my docs, but will be there when I board. I'm bringing that email with, but does anyone else have any experience with this they can report?:confused:

 

For OP, if it's OBC from a price reduction, I believe it should most definitely be there.

[woodey]

Even if it ALL shows up correctly, I'd advise you to take along all the paperwork, showing exactly what you should have. I've found that this expedites repair of any problems that might occur, after you've boarded. Have a GREAT cruise. :D

 

"SKY"

 

I completely agree with SKY bring everything including the kitchen sink....

[blueshine]

Thanks so much for your insight! Have a great weekend.

[tree.critter]

On "manage my cruise" page I show a different OBC than I do on the "view cruise documents" page where it shows complete invoice info. Which one is presumed to be more correct?

[mistycruiser]

To verify my OBC, I usually go to my cruise docs on page 2 under invoice for a listing of my OBC.

[ready2cruzagain]

Do it now, don't wait. If it is wrong when you get on the ship, like ours was once, then guest services will have to contact Miami and work it out. It took 4 days for them to get our obc straightened out.