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Flame Away ~ POA review


3Kittens
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This review has NO hidden agenda, simply a review of how both my husband and I found it. We are seasoned cruisers. Never with Norwegian. We are not complainers, and not picky. We take things at face value and go with the flow.

 

We were informed of all the differences with NCL vs other main stream cruise lines. We were informed of "how different" the POA vs other Norwegian ships were.

 

For one week, this is a very expensive cruise. It's Hawaii, we understand that.

We did upgrade at the last minute and had cabin 13002.

We approached the POA as our floating hotel/transportation. We did not look for your typical cruise type entertainment.

 

Transportation from airport to Moana Surfrider was pre booked with Roberts of Hawaii. I highly recommend them. Friendly, and dependable. Arrived with a wonderful lei for us both. The ladies was not the cheap usual, it was a beautiful array of flowers.

 

Arrived one day in advance and stayed at the Moana Surfrider. Typical Sheraton hotel. Room was a tower partial ocean view. We had a great view of Waikiki beach. The room was large and mostly clean. A/C worked well. Room service ok. Breakfast included, was ok only. Service was ok only. A few small stores in hotel. Very pricey like the rest of Hawaii.

Hotel is constantly busy, no where is it "relaxing". Beach is crowded with locals/tourists. Hotel is often crowded with people just walking in and looking around. Desk staff efficient and friendly.

 

Transportation from Moana Surfrider to Pier 2 via taxi with tip $34.

 

Check in at Cruise Terminal was fast, and friendly. But, as others have stated, you need to ask someone to direct you to Suite Check in, if that applies. Here they offer you chairs, and canapés/drinks. A butler escorts you to Cagneys for lunch. Cabin was ready after 1330 per usual.

 

Cabin 13002- is a new suite on the top deck (13). Bathroom- double sinks, bathtub, toilet, shower panel, walk thru closet, small hallway, living room area with couch, chairs and tables, small dining table with four chairs, entertainment centre with tv, fridge, coffee machine, cupboard, desk with chair. King size bed, bench, murphy bed. One wall is all windows. Balcony approx 130 sq feet, which has two chaises lounges, table and four chairs and end tables.

This cabin is to die for. Front of ship, connects to Owners suite if interested in a large group. Owners suite balcony is triple the size.

This newly added deck is lovely, but is a walk from all other areas. And for the sea sick sailors (me), yes, I actually did get occ sick sailing in Hawaiian waters. Possibly due to the height of deck and forward location??

I understand the Butler's job description,but seriously found it totally useless. She brought the canapés and coffee pods……?????????

 

Linen was good, towels new and white. Bathroom amenities fair. Shower worked well. Bathroom was large and nicely laid out. Tons of cupboard and drawer space.

 

Lei's given on embarkation. Champagne in room. Flowers in room, not changed. Had to ask for fruit.

 

Never saw any shows. Heard a house band, who were quite good with the oldies. Pool was always crowded. Wear noticeable in all the lounge areas, and carpets. There were posted activities during the day and evening in the daily paper put out.

 

Ate Tepyanki, food mediocre, preparation humorous.

Ate Jeffersons, food mediocre, service good

Ate Cagneys,(suites had breakfast and lunch here, but we also ate a few dinners here also) food better here than elsewhere, service good

Ate buffet… don't bother.

Wine menu was pathetic and wines way over priced.

All the reading I have done about how vigilant Norwegian is re" bringing liquor/wine onboard….. we told them at the scanning machine that we had wine and needed to claim it to pay the corkage, and they "waved us through".

 

Never used the spa or gym.

Internet was the usual. Expensive and slow.

Library filled with your usual card game players.

 

Crowd was predominantly senior.

Getting on and off ship in each port required cabin swipe card, and returning required both cabin swipe card and photo id. No if ands of buts.

All ports were ugly except for Kona which was a tender. Tender for suites was fast.

 

Will I ever cruise Norwegian again?? No. Although I understand, one shouldn't judge NCL by the POA. And that the other ships are completely different.

 

Food was terrible. Cabin great, but it was new. I saw into the other cabins and from what I could see, most were pretty dated, and very small. Ship overall had a 70-80's feel, I'm not saying I didn't like it, but it was certainly different. Some would find it very dated in appearance.

But heres' the major issue….. there is a definite issue with their staff. Sorry but in my impression the Asian cruise staff do a better job. I saw many episodes of crew arguing or standing around doing nothing. They were lazy, and it showed. Yes, of course they were young, but the laziness and attitude issues was consistent. The service was NOT.

 

Inconsistancy was evident day to day. One day, turn down. One day nothing. One day towels, the next none.

The food?? I don't cruise to eat, but ….. this is the first cruise I have actually said "I can't eat that" Or "what is this"?

 

Did we have a good time?? Absolutely. I'll be honest, if it wasn't for this gorgeous cabin, the cruise experience would have been very negative. We did enjoy Cagneys, so tended to get our sustenance from there which was satisfactory.

Ports next...

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The ports were ugly? You mean the port area or like most of Hawaii is ugly?

 

I was on this cruise in January of 2012. With the exception of Kona (the tender port), all of the ports are industrial shipping terminals. This has nothing to do with NCL or the POA. Hawaii just doesn't have the cruise terminals like the Caribbean has.

 

Not sure where the OP normally eats, but we had no problem with the food on the ship. We ate in the buffet, both MDRs, and Jefferson's Bistro. Had an amazing room steward and we were only in a Balcony cabin.

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Thanks for the review. I was recently considering POA but decided on Jewel instead, even though I am a bit tired of Caribbean ports.

 

I wanted a taste of NCL without the "special" part from POA.

 

One of my main concerns was the crew. Being American. I'm American but live in South America now, and let's be honest, I think American's are spoiled and was concerned this type of service industry is not well suited for most American staff.

 

But the real concern was the exact same itinerary for so many years straight can really be bad for moral of the crew.

 

Plus I booked a back-to-back on Jewel for barely more than a single on POA.

 

Sent from my LG Optimus G Pro

Edited by ctrlbrk
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Will I ever cruise Norwegian again?? No. Although I understand, one shouldn't judge NCL by the POA. And that the other ships are completely different.

.....

But heres' the major issue….. there is a definite issue with their staff. Sorry but in my impression the Asian cruise staff do a better job.

 

Thanks for the start of an honest review, I have one thing to check though: POA has American staff because of US laws, unlike all other NCL ships that have multinational crews - you do know that, right?

Edited by Demonyte
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Thanks for the start of an honest review, I have one thing to check though: POA has American staff because of US laws, unlike all other NCL ships that have multinational crews - you do know that, right?

Yes, I was aware of that but, was told, they had real issues training the Americans to provide same cruising service as the Asian employees do on other lines, so they applied to US Gov for permission to offer up more green cards to Asian employees. They then shuffled some employees around (i.e. brought them onboard the POA) to train the American workers. I also understand they are the only ship with a Union???

I also agree with spoiled American "kids". I guess they figure they can get a job anywhere. Probably thought they could enjoy the islands and warm temps, and hadn't the foggiest of working hard. The Asian employees are particularly thankful of a job with benefits when they land one i.e. more eager to work a little harder?

Yes, I meant the cruise ports being ugly. Definitely not NCL fault:o And Hawaii is definitely not ugly:D

I'm actually sorry that I didn't try the main dining room. We did try the outdoor grill for a quickie, but it too lacked.

Good point about the boredom of the crew running the same cruise day in and day out. Never thought of that. Possibly why our steward seemed particularly drained?

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We took the POA a few year back and did not find any issues with the crew. Our room steward was amazing. The food in the dining room was, well, NCL food. We have grown used to it but I have to say that we have cruised HAL, RCCL, Celebrity and Princess too and always find the food on the ships hit or miss.

The ports did not bother us because we were there only a few minutes before we set off to somewhere else.

We saw whales almost every morning from our balcony the Na Pali Coast was wonderful. I would do this cruise again in a heartbeat. I am sorry that the OP had such a bad time.

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Yes, I was aware of that but, was told, they had real issues training the Americans to provide same cruising service as the Asian employees do on other lines, so they applied to US Gov for permission to offer up more green cards to Asian employees. They then shuffled some employees around (i.e. brought them onboard the POA) to train the American workers. I also understand they are the only ship with a Union???

I also agree with spoiled American "kids". I guess they figure they can get a job anywhere. Probably thought they could enjoy the islands and warm temps, and hadn't the foggiest of working hard. The Asian employees are particularly thankful of a job with benefits when they land one i.e. more eager to work a little harder?

Yes, I meant the cruise ports being ugly. Definitely not NCL fault:o And Hawaii is definitely not ugly:D

I'm actually sorry that I didn't try the main dining room. We did try the outdoor grill for a quickie, but it too lacked.

Good point about the boredom of the crew running the same cruise day in and day out. Never thought of that. Possibly why our steward seemed particularly drained?

 

Here's the straight facts on POA crew, and you can also see my thread; POA, some realities.

 

By law, only 25% of crew on a US flag ship may be resident aliens "green cards", and no officers (deck or engine). All US crew on POA, from the dishwasher to the Captain must be credentialed merchant mariners, where on the international ships, only the deck and engine departments hold MM documents. In the US, obtaining a MM document involves shoreside safety training and an FBI background check, and just getting a new crewmember to the ship the first time costs the company about $8000. NCL was granted permission to get MM documents for non-resident aliens, but could not exceed the 25% of crew for both non-resident and green card crew. These non-resident aliens had to have been employed by NCL for 10 years, and had to have background checks, and were brought in as supervisors.

 

Yes, the POA is the only ship where the majority of the crew is unionized. International ships generally only have the deck and engine officers represented by their national mariner's unions.

 

One thing you have to realize is that most international crew earn a good middle class income in their home countries. The US crew on POA start out making less than they could working at McDonalds. And they have to work 10-12 hours a day and 7 days a week. Very few Americans are willing to work this way, away from home, and for this wage. Some wage issues were resolved in a lawsuit that restored some DSC payments and overtime benefits to the crew, but the pay is still minimum wage. The problem is that most Americans have never been away from home for more than a weekend, let alone 4 months, most who take the crew jobs have never had a college dorm experience with someone living in the room with them, let alone 3 other people, and most Americans don't work 12 hour days, 7 days a week. Americans do have issues with "service industry" norms, so getting quality personnel is very difficult. Another major problem is that international crew cannot walk off the ship at any time, as their visas are limited, so they tend to fulfill a contract, and when one leaves, it only takes a phone call to the Philippines to get another experienced crewmember on the way. For the POA, any US crew can walk off the ship at any port, and because of the above mentioned training and documentation requirements of the USCG, there is no ready pool of documented crew waiting for a job call, resulting in the ship being chronically understaffed.

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Thanks for the start of an honest review, I have one thing to check though: POA has American staff because of US laws, unlike all other NCL ships that have multinational crews - you do know that, right?

 

My thoughts as well: some of the OPs onions and complaints are a matter of just that: opinion and have nothing to do with the American flagged cruise, other complaints might very well have to do with that.

 

As for ugly ports, that isn't the fault of NCL but a fact and is often the case. I have seen more ugly ports than nice ones, though they seem to be getting nicer all the time. She didn't see any shows, what a shame, NCL has great entertainment.

 

She had to show her ID and swipe card: we had to do the same on Princess a couple of years ago: what did that have to do with a good or bad cruise?

 

I don't have any idea how often she has cruised or with what lines, but POA isn't the typical NCL experience. As for the food, again, very subjective, for the most part the food selection as least, is fleet wide. We just did the Dawn and found the food, for the most part good to very good and I am a pretty good judge of food.

 

OP, not all lines are right for everyone, apparently you are looking for a experience that you might not find with NCL. I might also add, of course it was expensive, try and figure out how much a similar vacation would cost if you did it without cruising. It is a port intensive cruise and not made to hold the same experience as a basic cruise.

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IMHO, one of the biggest mistakes NCL has made with the POA is trying to jam it into the same mold as the international ships. I've always felt that if they did some thinking outside the box, and highlight the "American experience" of the crew, creating an atmosphere more like a US resort than an international cruise ship, they might have more success with crew retention and guest satisfaction. Make it different, and advertise the difference, don't try to force a cross-cultural fit.

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I am confused by "the ports are ugly". Do you mean the port areas where the ships dock or do you mean the ports of call? There is a HUGE difference between the two. I could not give a care less if where the ship docks is ugly but if you are saying that in the beautiful state of Hawaii NCL has chosen ugly ports of call well that is the difference between booking this cruise and not booking this cruise. Please clarify.

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I do not understand the problem with swiping your card to get off and on. Can you imagine if they did not do that?? You could have non passengers getting onboard....

 

I don't believe the complaint was about swiping on/off the ship, but in the requirement to show photo ID at the port security gate when returning. This is not NCL's decision, it is because all ports on this itinerary are US ports, and therefore are required to meet the stricter Maritime Transportation Security Act of 2002, rather than the IMO's ISPS requirements that foreign ports use.

 

This act also mandates that everyone who enters a port facility, except cruise ship passengers, needs to have a TWIC (Transportation Workers Identification Credential) which entails an FBI background check. This applies to longshoremen, truck drivers picking up/dropping off cargo in a port, cab drivers, all government officials, and even the ministers from the Mariner's churches.

Edited by chengkp75
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Thanks for the review. We debated booking POA but instead booked a European itinerary on the epic. It was much less expensive (for us flying out of Florida).

As far as the comments about lazy Americans giving good service all one has to do is visit Disney World or a Ritz Hotel to realize that with excellent training and benefits Americans can give good service. It's a company problem not people issue.

We enjoy cruising many different lines and after cruising RCIs Freedom last summer are interested in comparing NCL again.

Looks like he op is definitely going to get flamed here. Sorry people don't like hearing criticism.

 

 

Sent from my iPad using Tapatalk

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Gentle reminder, I'm not complaining. Already stated I had a wonderful time.

I am only pointing out the facts as we saw them, for anyone who is researching this cruise.

As stated, I have NO issue swiping my cards. Actually, relatively effective way of bean counting.

Thank you chengkp75 for info about crew. I wouldn't want to get anyone into trouble, but did speak with a "union person". They explained how NCL skirts the green card worker vs the American worker. (bringing onboard more Asian workers from other ships who already have green cards) All done to improve service of course. And yes, you are very correct about North American workers vs others. We tend to take too much for granted re jobs. Sometimes it's best to be a little hungry. It' makes you appreciate more.

As to the ability to full fill your contract, you are correct. I hadn't thought of that.

As to the food… well, it is well documented that NCL has horrible food, so I'm not the first to suggest it was anything but horrible:D. I have sailed on 6 other lines, and only compared NCL with those. I did not find the others this unpalatable.

I was not complaining about Kona being ugly, only stating the obvious. If you want ugly…. most European ports are brutal.

Since most posters don't want to read my opinion of the Hawaiian islands and my post cruise stay, I won't take the time. Strange how a difference of opinion isn't welcome, to help formulate your own cruise research??:confused:

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It's a company problem not people issue.

 

 

True. What is that saying about "you're only as good as your people"?

Great training is the key to all good employees (well… most:eek:

Edited by 3Kittens
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Thanks for the review. We debated booking POA but instead booked a European itinerary on the epic. It was much less expensive (for us flying out of Florida).

As far as the comments about lazy Americans giving good service all one has to do is visit Disney World or a Ritz Hotel to realize that with excellent training and benefits Americans can give good service. It's a company problem not people issue.

We enjoy cruising many different lines and after cruising RCIs Freedom last summer are interested in comparing NCL again.

Looks like he op is definitely going to get flamed here. Sorry people don't like hearing criticism.

 

 

Sent from my iPad using Tapatalk

 

Your comment highlighted in red above is the main problem. If NCL were to raise wages and benefits to what is paid ashore in the US, and compensate for the living conditions and time required aboard, the price for POA cruises would be completely uncompetitive. As it is, the POA charges as much for a 7 day cruise as the foreign flag ships do for a 14 day from the WC.

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Gentle reminder, I'm not complaining. Already stated I had a wonderful time.

I am only pointing out the facts as we saw them, for anyone who is researching this cruise.

As stated, I have NO issue swiping my cards. Actually, relatively effective way of bean counting.

Thank you chengkp75 for info about crew. I wouldn't want to get anyone into trouble, but did speak with a "union person". They explained how NCL skirts the green card worker vs the American worker. (bringing onboard more Asian workers from other ships who already have green cards) All done to improve service of course. And yes, you are very correct about North American workers vs others. We tend to take too much for granted re jobs. Sometimes it's best to be a little hungry. It' makes you appreciate more.

As to the ability to full fill your contract, you are correct. I hadn't thought of that.

As to the food… well, it is well documented that NCL has horrible food, so I'm not the first to suggest it was anything but horrible:D. I have sailed on 6 other lines, and only compared NCL with those. I did not find the others this unpalatable.

I was not complaining about Kona being ugly, only stating the obvious. If you want ugly…. most European ports are brutal.

Since most posters don't want to read my opinion of the Hawaiian islands and my post cruise stay, I won't take the time. Strange how a difference of opinion isn't welcome, to help formulate your own cruise research??:confused:

 

For someone who is not complaining you are pretty negative. Now you are saying most Europeans ports are brutal. Not sure if you are just "lost in translation" to me or if you are confusing others as well.

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I have said many, many times..........cruising and all of the aspects that go with it are always subjective.

 

The OP just gave their opinion on their POA cruise; should be accepted. Everyone's perception of the same thing, will be different.

 

OP, glad your cruise was somewhat enjoyable for you.

 

In my experience, this is not a typical NCL experience, again my perception. :)

(No flaming intent here if that is how this is perceived.) ;)

 

 

Happy and safe cruising all!!

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Gentle reminder, I'm not complaining. Already stated I had a wonderful time.

I am only pointing out the facts as we saw them, for anyone who is researching this cruise.

As stated, I have NO issue swiping my cards. Actually, relatively effective way of bean counting.

Thank you chengkp75 for info about crew. I wouldn't want to get anyone into trouble, but did speak with a "union person". They explained how NCL skirts the green card worker vs the American worker. (bringing onboard more Asian workers from other ships who already have green cards) All done to improve service of course. And yes, you are very correct about North American workers vs others. We tend to take too much for granted re jobs. Sometimes it's best to be a little hungry. It' makes you appreciate more.

As to the ability to full fill your contract, you are correct. I hadn't thought of that.

As to the food… well, it is well documented that NCL has horrible food, so I'm not the first to suggest it was anything but horrible:D. I have sailed on 6 other lines, and only compared NCL with those. I did not find the others this unpalatable.

I was not complaining about Kona being ugly, only stating the obvious. If you want ugly…. most European ports are brutal.

Since most posters don't want to read my opinion of the Hawaiian islands and my post cruise stay, I won't take the time. Strange how a difference of opinion isn't welcome, to help formulate your own cruise research??:confused:

I think the problem is that you say "facts" and "opinions" in the same breath. I am reading that these are your opinions only...The "fact" that the food is bad IS an opinion.

 

I would love to hear about the ports and any excursions, in any case.

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Gentle reminder, I'm not complaining. Already stated I had a wonderful time.

I am only pointing out the facts as we saw them, for anyone who is researching this cruise.

As stated, I have NO issue swiping my cards. Actually, relatively effective way of bean counting.

Thank you chengkp75 for info about crew. I wouldn't want to get anyone into trouble, but did speak with a "union person". They explained how NCL skirts the green card worker vs the American worker. (bringing onboard more Asian workers from other ships who already have green cards) All done to improve service of course. And yes, you are very correct about North American workers vs others. We tend to take too much for granted re jobs. Sometimes it's best to be a little hungry. It' makes you appreciate more.

As to the ability to full fill your contract, you are correct. I hadn't thought of that.

As to the food… well, it is well documented that NCL has horrible food, so I'm not the first to suggest it was anything but horrible:D. I have sailed on 6 other lines, and only compared NCL with those. I did not find the others this unpalatable.

I was not complaining about Kona being ugly, only stating the obvious. If you want ugly…. most European ports are brutal.

Since most posters don't want to read my opinion of the Hawaiian islands and my post cruise stay, I won't take the time. Strange how a difference of opinion isn't welcome, to help formulate your own cruise research??:confused:

 

I don't mind hearing the negative issues with the US crew. Having worked for NCL in Hawaii, I know the problems we had at start up, and the distance the company has come in the last 10 years. One reason I am on CC is to hear the state of crew quality on POA, and to put little known facts about the US crew out there.

 

The NRAC's (Non-Resident Alien Crew) do not hold green cards (therefore are not eligible for citizenship), but do count against the total number of non-citizen crew allowed. They are paid the same as US crew (per US labor laws), but must have SS, state and federal taxes withheld. NCL must also "sponsor" the NRAC's, much like for a work visa, where the company is liable for any legal problems caused by the NRAC while in the US.

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Thank you for your review. I have really enjoyed my one NCL cruise, with the caveat that we were in a suite and the ship was so unique. I will return to that ship in November.

 

As an aside, I prefer to do Hawaii on land. It just seems to work better for us.

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Here's the straight facts on POA crew, and you can also see my thread; POA, some realities.

 

By law, only 25% of crew on a US flag ship may be resident aliens "green cards", and no officers (deck or engine). All US crew on POA, from the dishwasher to the Captain must be credentialed merchant mariners, where on the international ships, only the deck and engine departments hold MM documents. In the US, obtaining a MM document involves shoreside safety training and an FBI background check, and just getting a new crewmember to the ship the first time costs the company about $8000. NCL was granted permission to get MM documents for non-resident aliens, but could not exceed the 25% of crew for both non-resident and green card crew. These non-resident aliens had to have been employed by NCL for 10 years, and had to have background checks, and were brought in as supervisors.

 

Yes, the POA is the only ship where the majority of the crew is unionized. International ships generally only have the deck and engine officers represented by their national mariner's unions.

 

One thing you have to realize is that most international crew earn a good middle class income in their home countries. The US crew on POA start out making less than they could working at McDonalds. And they have to work 10-12 hours a day and 7 days a week. Very few Americans are willing to work this way, away from home, and for this wage. Some wage issues were resolved in a lawsuit that restored some DSC payments and overtime benefits to the crew, but the pay is still minimum wage. The problem is that most Americans have never been away from home for more than a weekend, let alone 4 months, most who take the crew jobs have never had a college dorm experience with someone living in the room with them, let alone 3 other people, and most Americans don't work 12 hour days, 7 days a week. Americans do have issues with "service industry" norms, so getting quality personnel is very difficult. Another major problem is that international crew cannot walk off the ship at any time, as their visas are limited, so they tend to fulfill a contract, and when one leaves, it only takes a phone call to the Philippines to get another experienced crewmember on the way. For the POA, any US crew can walk off the ship at any port, and because of the above mentioned training and documentation requirements of the USCG, there is no ready pool of documented crew waiting for a job call, resulting in the ship being chronically understaffed.

 

KP -- I am confused about your statement re crew being represented by unions. I thought all the crew had union representation and rules. Can you clear this up for me?

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Your pointing out the industrial nature of most of the POA ports could be helpful to those who may be used to some Caribbean ports where they are used to just walking off the ship and strolling around a scenic area. But it is not really a critique of the POA itself. I assume the other cruiselines dock in the same places? Unless it is Maui, where some ships tender into Lahaina, but that is not ideal either.

 

Most of your other comments are related to service and thanks, chengkp75, for some interesting facts related to the issues of staffing a US flagged ship. Due to the unique nature of a POA cruise, where every day is a port day, we will probably be off the ship for up to 12 hours or more most days. I don't think service differences will be much on our radar.

 

Anyone can make a comment that such and such is a well documented fact, and then offer nothing but our own opinion to back it up. I'm sure you have heard that food is a very subjective subject. I have always been very happy with the food on NCL.

 

Not sure why so much emphasis on the fact that you must swipe your ship card leaving and reboarding the ship. Bean counting? Would you rather the ship did not know you were not aboard yet when they leave port? Should anyone be able to board in the guise of being a passenger and stow away to do god knows what? ID regulations at the Ports have to do with Port Security and regulations, and nothing to do with NCL.

 

Except for the fact that the food was not to your taste, and young Americans do not make the best service employees, a fact that anyone who lives in the US probably already knows, you seemed to find not much wrong with this ship. I would be interested in hearing about your tours etc if you'd like to share. Will be on the POA in August.

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