Problems printing Set Sail Pass

[tm3750]

Has anyone encountered problems printing your set sail pass? I just went to print mine and usually it prints out on one sheet of 8.5 x 11 and there is an area for your signature.

 

I printed it and it was three pages and no where to sign, I tried again, rebooted my computer and same thing.

 

Went to another computer and same thing. Was going to call Royal but figured I would ask first on here if anyone else has had the same problem?

[Clarea]

Has anyone encountered problems printing your set sail pass? I just went to print mine and usually it prints out on one sheet of 8.5 x 11 and there is an area for your signature.

 

I printed it and it was three pages and no where to sign, I tried again, rebooted my computer and same thing.

 

Went to another computer and same thing. Was going to call Royal but figured I would ask first on here if anyone else has had the same problem?

I printed one of mine yesterday, and there was also no place to sign.

 

Others have reported this too. Royal says just sign anywhere on the page.

[tm3750]

Thanks

[scooter90]

Same thing happened on our Explorer cruise this month. I just signed the top page and they took it without issue.

[tm3750]

Just got off the phone with RCCL and they told me that they are working on a new pilot program for accepting your credit card info, it is supposedly being tried on the Explorer and Liberty. They said just sign it anywhere and bring it along.

[Clarea]

Just got off the phone with RCCL and they told me that they are working on a new pilot program for accepting your credit card info, it is supposedly being tried on the Explorer and Liberty. They said just sign it anywhere and bring it along.

I saw that when I filled out our SetSail pass. Had to enter the entire credit card number. Sent chills up and down my spine thinking about their IT prowess.

[tm3750]

I saw that when I filled out our SetSail pass. Had to enter the entire credit card number. Sent chills up and down my spine thinking about their IT prowess.

 

Yeah, isn't that the truth. The lady said it would streamline check in because they won't have to swipe your credit card. I have to see this screaming fast check in!!!

[cruzinlady1947]

I just got off the Explorer 2 wks. ago and I had the "new" set/sail pass and I didn't sign it at all and they never asked for it either. They just scanned the bar code. My cruise for Nov. 1st, I got the old set/sail pass that has to be signed. Wish they would make up their mind. :rolleyes:

 

 

Gwen :)

[Fat Paul]

I always worry when a company trades security for a few seconds of convenience. Looks like a problem waiting to happen.

[Clarea]

I just got off the Explorer 2 wks. ago and I had the "new" set/sail pass and I didn't sign it at all and they never asked for it either. They just scanned the bar code. My cruise for Nov. 1st, I got the old set/sail pass that has to be signed. Wish they would make up their mind. :rolleyes:

 

 

Gwen :)

Gwen, do you recall if you had to enter your full credit card info for the "new" SetSail pass? If so, did you have to show your credit card at check-in?

[StarSong2001]

Printed mine last week for Allure in November - has a place for signature and only needed last 4 digits of card. hmmm

[cruzinlady1947]

Gwen, do you recall if you had to enter your full credit card info for the "new" SetSail pass? If so, did you have to show your credit card at check-in?

I just gave them my credit card at check-in. Only had to put the last 4 #'s when I filled out the paper work.

 

 

Gwen :)

[Clarea]

I just gave them my credit card at check-in. Only had to put the last 4 #'s when I filled out the paper work.

 

 

Gwen :)

Oh great, so I'm on the bleeding edge of new Royal technology.:eek:

 

Thanks.

[cruzinlady1947]

I just gave them my credit card at check-in. Only had to put the last 4 #'s when I filled out the paper work.

 

 

Gwen :)

I should have added that I had to use a new credit card because the one I used originally was compromised after I filled out the paperwork and didn't want to take the chance of changing it on line. I was afraid they would screw it up. Still didn't have any problems though.

 

 

Gwen :)

[Ken at the beach]

Hopefully we won't lose the ability to change credit card info at the pier. I always book using a CDN$ card and give that info on the website. At the pier I give them my US$ CC

[cruisinfanatic]

happened to me this week. had 3 to print and only 1 had a place to sign. Discovered that you need to make sure in onboard expense where it says

"Select guests below to grant them authority to sign onto your Onboard Expense Account"

check "select all" and save. reprint

Edited September 22, 2014 by SeaUs

[tm3750]

Just got off the phone with RCCL and they told me that they are working on a new pilot program for accepting your credit card info, it is supposedly being tried on the Explorer and Liberty. They said just sign it anywhere and bring it along.

 

They said at this time it is ONLY being rolled out on the Explorer and Liberty

[dancinman66]

iT teething issues

Oh well it happens

 

 

Sent from my iPhone using Forums

[Merion_Mom]

Has anyone encountered problems printing your set sail pass? I just went to print mine and usually it prints out on one sheet of 8.5 x 11 and there is an area for your signature.

 

I printed it and it was three pages and no where to sign, I tried again, rebooted my computer and same thing.

 

Went to another computer and same thing. Was going to call Royal but figured I would ask first on here if anyone else has had the same problem?

 

It's an inexplicable Explorer glitch. No worries. Just take it as it is.

 

:)

[Merion_Mom]

Up to the minute report:

 

You all made me realize that I hadn't checked in yet for my next Royal Caribbean cruise, which is in 30 days, on the Explorer. (sssssshhhhhhhh.....I have a Princess cruise in the meantime. And it's on "THAT" ship! :eek:)

 

"New" set sail pass.

 

Had to put in the whole credit card number.

 

Pass itself does NOT look like the old passes. No blank spaces at all.

 

AND

 

It does not have a C&A designation on it. Oh, the horror! ;)

Edited September 23, 2014 by Merion_Mom

[Clarea]

Up to the minute report:

 

You all made me realize that I hadn't checked in yet for my next Royal Caribbean cruise, which is in 30 days, on the Explorer. (sssssshhhhhhhh.....I have a Princess cruise in the meantime. And it's on "THAT" ship! :eek:)

 

"New" set sail pass.

 

Had to put in the whole credit card number.

 

Pass itself does NOT look like the old passes. No blank spaces at all.

 

AND

 

It does not have a C&A designation on it. Oh, the horror! ;)

That's what I thought too (no C&A level), until I tried printing it with Internet Explorer. When I did that, the C&A level showed up.

 

By the way, I was printing a SetSail for Explorer too, but for December.

Edited September 23, 2014 by clarea

[Merion_Mom]

[Merion_Mom]

That's what I thought too (no C&A level), until I tried printing it with Internet Explorer. When I did that, the C&A level showed up.

 

By the way, I was printing a SetSail for Explorer too, but for December.

 

Let's see if that changes mine..............

 

Fascinating. You are right. Now it's there.

 

So, "boo" on Firefox. "Yea!" for Internet Explorer.

 

 

Running out of ink................. LOL.

Edited September 23, 2014 by Merion_Mom

[Clarea]

Mine looks identical except for the C&A designation and stateroom type right under where it says "STATEROOM: NNNN". So odd.

[cruzinlady1947]

When I printed mine for my last Explorer cruise, (just 2 weeks ago) it had my status on it and I always use Firefox. :confused::confused::confused::confused:

 

Of course your status is always printed on your luggage tags too, so you can show them that. As long as you have a carry on. ;)

 

 

Gwen :)